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| Five Steps to Patient Safety | FAQ | Glossary |
MPlan has a Patient Safety Committee with a chairperson who oversees it and does not have a physician or hospital quality service or recognition program at this time.
Medicine Error Prevention Projects at M-Plan
M-Plan has a variety of patient safety projects underway to prevent medicine errors. These projects include the following -
ICARES This is a doctor and patient education project to make the community more aware that taking unnecessary antibiotics can cause more harm than good. By taking antibiotics for a simple cold or flu (illnesses caused by a virus, NOT a bacteria) a patient can develop a resistance to the antibiotic and when they are really ill, it not work. | Polypharmacy
This is a project to make both the patient and their doctor aware of drug - drug interactions, duplicate treatments and ways to combine treatments to decrease patient copays. Patients who fill more than 10 medicines each month are identified and asked to come meet with their pharmacist to discuss the above safety issues. Doctors are sent a list of all the patient's medicines to see if they can safely and effectively change and/or decrease any medicines. |
Drug Utilization Review
M-Plan provides on-line services to 100% of our pharmacies with up-to-date information on a patient's medicine history and important facts about medicines. | Dose Optimization
M-Plan reviews the medicine profiles of its members to determine if the dose of medicine they are taking in 2 or more pills can be given in 1 larger dose pill. This means a lesser copay for patients and encourages compliance with doctor's orders. |
Ask a Pharmacist All M-Plan patients receive a wallet-size card of important questions that should be asked each time a patient fills a prescription. This allows the patient to make better healthcare decision because they understand the treatment their doctor has ordered. | Mail Order This project allows members to receive their medicines in the convenience of their own home. The mail order medicine company keeps track of the member's medicines and when they need refilled. Medicines are delivered with a three-month supply that keeps members from running out of their medicine and allow them to remain compliant with their doctor's orders. |
MPlan offers the following disease management programs:
| Programs | Goals and Guidelines | Interventions - Patients | Interventions - Doctors |
| Asthma | Increase member asthma self-management skills | Educational brochures, newsletters and magazines | Up-to-date journals and seminars |
| "Take A Deep Breath" | Increase # of members with asthma action plan | FREE asthma education classes | Notes from disease and pharmacy interventions |
| Increase # of members receiving a LA controller | FREE asthma management tools / equipment | Notes when patients do not refill their medicines | |
| Increase compliance of members taking a LA controller | Special children section (ages 5-12) | Chart audits | |
| Special adolescent section (ages 13-18) | |||
| Based on National Heart. Blood and Lung Institute Guideline | Healthy lifestyle assistance | ||
| Diabetes | Increase member knowledge of ABC's | Educational brochures, newsletters and magazines | Up-to-date journals and seminars |
| "Take Control" | Increase frequency of A1c testing | FREE diabetes education classes | Notes from disease and pharmacy interventions |
| Improve A1c values | FREE blood glucose meter | Notes when patients do not refill their medicines | |
| Improve lipid values | Medication compliance assistance | Chart audits | |
| Improve B/P control | Case management | ||
| Reminders for important diabetes tests | |||
| Based on American Diabetes Association Guideline | Healthy lifestyle assistance | ||
| Heart | Increase member knowledge of blood pressure control | Educational brochures, newsletters and magazines | Up-to-date journals and seminars |
| "Take It To Heart" | Increase member knowledge of cholesterol control | Medication compliance assistance | Notes from disease and pharmacy interventions |
| Increase compliance of patients taking HTN and cholesterol medicines | Case management | Notes when patients do not refill their medicines | |
| Increase patients knowledge of appropriate post event care | Reminders for important heart tests | Chart audits | |
| Reduce the rate of 2nd events | Special high blood pressure section | ||
| Special high cholesterol section | |||
| Based on American College of Cardiology and American Heart | Special section after heart attack/surgery | ||
| Association Guidelines | Healthy lifestyle assistance | ||
| Heart Disease & Diabetes | Provide general community heart disease awareness | Reminders for preventative tests | Patient screening and assessment tools provided |
| Awareness | Provide general community blood pressure awareness | Screening tools to determine patient risk for disease | Treatment guidelines by national / expert panels |
| Provide general community diabetes awareness | Quarterly newsletter | ||
| Healthy lifestyle assistance | |||
| Based on American Diabetes Association Guideline | |||
| Based on American College of Cardiology and American Heart Association Guidelines | |||
| Depression | Increase awareness of depression and chronic illnesses | Educational materials | Patient screening and assessment tools provided |
| Increase compliance of patients taking depression medicines | Screening tools to determine patient risk for disease | Treatment guidelines by national / expert panels | |
| Healthy lifestyle assistance | |||
| Medicine refill reminders | |||
| Based on American Psychiatry Association Guideline |
We also include patient safety information in physician newsletters. Recent articles have included: appropriate antibiotic use and The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) patient safety goals.