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<TD><A TARGET="_top" HREF="http://www.opm.gov/">
<IMG SRC="../../Images/seal125.gif" WIDTH=125 HEIGHT=125 BORDER=0 ALIGN=LEFT ALT="OPM Seal"></A></TD>
<TD ALIGN=LEFT>
<STRONG><FONT FACE="Arial,Helvetica,Univers" COLOR="008080" FONT SIZE=+2>Health Plans<BR>Quality Indicators<BR>For Guam</FONT></STRONG></TD>
</TR>
</TABLE>
<P><FONT FACE="Arial,Helvetica,Univers" COLOR="800000"><STRONG>Don't forget to check
the <A TARGET="_top" HREF="../Natl/NW_G.HTM">Nationwide Listings</A></STRONG></FONT></P>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0>
<TR VALIGN=MIDDLE ALIGN=CENTER>
<TD><IMG SRC="../../Images/b-le.gif"WIDTH=6 HEIGHT=30 BORDER=0 ALT="*"></TD>
<TD><A TARGET="_top" HREF="../StP-HG/GUP-HG.HTM" onMouseOver="hiLite('gen_btn','general') "
onClick="resetHiLites()" onMouseOut="hiLite('gen_btn','generality')">
<IMG SRC="../../Images/btn-g.gif" NAME="gen_btn" WIDTH=108 HEIGHT=30 BORDER=0 ALT="General Information"></A></TD>
<TD><IMG SRC="../../Images/btn-qg.gif" NAME="qual_btn" WIDTH=108 HEIGHT=30 BORDER=0 ALT="Quality Information (this page)"></TD>
<TD><A TARGET="_top" HREF="../StP-HB/GUP-HB.HTM" onMouseOver="hiLite('ben_btn','beny') "
onClick="resetHiLites()" onMouseOut="hiLite('ben_btn','benefits')">
<IMG SRC="../../Images/btn-b.gif" NAME="ben_btn" WIDTH=108 HEIGHT=30 BORDER=0 ALT="Benefits Information"></A></TD>
<TD><A TARGET="_top" HREF="../StP-HR/GUP-HR.HTM" onMouseOver="hiLite('rate_btn','rates') "
onClick="resetHiLites()" onMouseOut="hiLite('rate_btn','rateinfo')">
<IMG SRC="../../Images/btn-r.gif" NAME="rate_btn" WIDTH=108 HEIGHT=30 BORDER=0 ALT="Rate Information"></A></TD>
<TD><IMG SRC="../../Images/b-re.gif" WIDTH=6 HEIGHT=30 BORDER=0 ALT="*"></TD>
</TR>
</TABLE>
<BR>
<!-- BEGIN POS LISTINGS -->
<HTML>
<HEAD>
<TITLE>OPM/FEHB 98 - Quality Indicators</TITLE>
</HEAD>
<BODY BGCOLOR="#FFFFFF">
<DIV ALIGN=CENTER>
<CENTER>
<TABLE BORDER=1 CELLPADDING=2 CELLSPACING=1 WIDTH="565">
<TR VALIGN=MIDDLE>
<TD WIDTH=25% ALIGN=LEFT><FONT SIZE=-1><STRONG>Rating Numbers:</STRONG></FONT></TD>
<TD WIDTH=25% ALIGN=CENTER>
<FONT SIZE=-1><FONT COLOR="GREEN"><B>Above Average</B></FONT></FONT></TD>
<TD WIDTH=25% ALIGN=CENTER><FONT SIZE=-1>Average</FONT></TD>
<TD WIDTH=25% ALIGN=CENTER>
<FONT SIZE=-1><FONT COLOR="RED"><I>Below Average</I></FONT></FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=LEFT><FONT SIZE=-1><STRONG>Bar Charts:</STRONG></FONT></TD>
<TD ALIGN=CENTER COLSPAN=3>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH=100%>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER BGCOLOR="#AACCFF" WIDTH=25%><FONT SIZE=-1>somewhat satisfied</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#FFEE33" WIDTH=25%><FONT SIZE=-1>very satisfied</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#77DD77" WIDTH=25%><FONT SIZE=-1>extremely satisfied</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#FFFFFF" WIDTH=25%><FONT SIZE=-1>(did not report)</FONT></TD>
</TR>
</TABLE>
</TD>
</TR>
</TABLE>
<TABLE ALIGN=CENTER BORDER=1 CELLPADDING=3 CELLSPACING=1 WIDTH=565>
<TR VALIGN=MIDDLE>
<TD ALIGN=LEFT><FONT SIZE=-1><STRONG>Accreditation:</STRONG></FONT></TD>
<TD ALIGN=CENTER WIDTH="108">
<IMG SRC="../../Images/ncqa_f2.gif" WIDTH=15 HEIGHT=15 BORDER=0 ALT="Full NCQA" ALIGN=BOTTOM> <FONT SIZE=-1>Full</FONT></TD>
<TD ALIGN=CENTER WIDTH="108">
<IMG SRC="../../Images/ncqa_y2.gif" WIDTH=15 HEIGHT=15 BORDER=0 ALT="One-Year NCQA" ALIGN=BOTTOM> <FONT SIZE=-1>One Year</FONT></TD>
<TD ALIGN=CENTER WIDTH="108">
<IMG SRC="../../Images/ncqa_p2.gif" WIDTH=15 HEIGHT=15 BORDER=0 ALT="Provisional NCQA" ALIGN=BOTTOM> <FONT SIZE=-1>Provisional</FONT></TD>
<TD ALIGN=CENTER WIDTH="108">
<IMG SRC="../../Images/ncqa_d2.gif" WIDTH=15 HEIGHT=15 BORDER=0 ALT="NCQA Denied" ALIGN=BOTTOM> <FONT SIZE=-1>Denial</FONT></TD>
<TD ALIGN=CENTER WIDTH="108"><FONT SIZE=-1>No Data Available</FONT></TD>
</TR>
</TABLE>
<TABLE BORDER=2 CELLPADDING=2 CELLSPACING=1 WIDTH="565">
<TR VALIGN=BOTTOM>
<TD ROWSPAN=2 ALIGN=LEFT>
<FONT SIZE=+2><STRONG>Quality Indicators</STRONG></FONT><BR> <BR>
<IMG SRC="../../Images/Nulpix.gif" WIDTH=130 HEIGHT=1 BORDER=0><BR>
<STRONG>Plan name, Location</STRONG>
</TD>
<TD ROWSPAN=2 ALIGN=CENTER>
<IMG SRC="../../Images/Nulpix.gif" WIDTH=21 HEIGHT=1 BORDER=0><BR>
<IMG SRC="../../Images/top-ncqa.gif" WIDTH=15 HEIGHT=146 BORDER=0 ALT="NCQA Accreditation Status">
</TD>
<TD ROWSPAN=2 ALIGN=CENTER>
<IMG SRC="../../Images/Nulpix.gif" WIDTH=21 HEIGHT=1 BORDER=0><BR>
<IMG SRC="../../Images/top-top.gif" WIDTH=20 HEIGHT=146 BORDER=0 ALT="Top-Rated Plans">
</TD>
<TD COLSPAN=10 ALIGN=CENTER><FONT SIZE=-1><STRONG>% rating the plan or care excellent,
very good, and good</STRONG></FONT></TD>
<TD ROWSPAN=2 ALIGN=CENTER><FONT SIZE=-1><STRONG>% satisfied<BR>with plan</STRONG></FONT></TD>
</TR>
<TR VALIGN=BOTTOM>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-a.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Coverage"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-b.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Access to Care"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-c.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Access to Care in an Emergency"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-d.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Choice of Doctor"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-e.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Getting Appointment When Sick"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-f.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Ability to See Same Doctor on Most Visits"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-g.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Quality of Care"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-h.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Thoroughness and Competence of Provider"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-i.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Explanation of Care"></TD>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/top-j.gif" WIDTH=30 HEIGHT=146 BORDER=0 ALT="Results of Care"></TD>
</TR>
<!-- End table header / Begin label row -->
<TR VALIGN=BOTTOM BGCOLOR="#EE99BB">
<TD COLSPAN=14 ALIGN=LEFT><A NAME="filet"></A><STRONG>Plans Offering a Point of Service Product</STRONG></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=LEFT><FONT SIZE=-1><A NAME="36">Postmasters-Std<BR>All states</A></FONT><BR>
<A TARGET="_top" HREF="../StP-HG/GUP-HG.HTM?36#36"><IMG SRC="../../Images/tag_genr.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="General Information"></A>
<A TARGET="_top" HREF="../StP-HB/GUP-HB.HTM?36#36"><IMG SRC="../../Images/tag_bene.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Benefits"></A>
<A TARGET="_top" HREF="../StP-HR/GUP-HR.HTM?36"><IMG SRC="../../Images/tag_rate.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Rates"></A>
</TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH=100%>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
</TR>
</TABLE>
</TD>
</TR>
<TR VALIGN=BOTTOM BGCOLOR="#EE99BB">
<TD COLSPAN=14 ALIGN=LEFT><STRONG>Health Maintenance Organization Plans</STRONG></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=LEFT><FONT SIZE=-1><A NAME="JK">FHP of Guam<BR>Guam</A></FONT><BR>
<A TARGET="_top" HREF="../StP-HG/GUP-HG.HTM?JK#JK"><IMG SRC="../../Images/tag_genr.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="General Information"></A>
<A TARGET="_top" HREF="../StP-HB/GUP-HB.HTM?noh"><IMG SRC="../../Images/tag_bene.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Benefits"></A>
<A TARGET="_top" HREF="../StP-HR/GUP-HR.HTM?JK"><IMG SRC="../../Images/tag_rate.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Rates"></A>
</TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>74</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>73</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>72</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>66</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>57</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>69</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>75</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>73</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>75</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>69</I></FONT></TD>
<TD ALIGN=CENTER>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH=100%>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER BGCOLOR="#77DD77" WIDTH=12%><FONT SIZE=-1>12</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#FFEE33" WIDTH=33%><FONT SIZE=-1>33</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#AACCFF" WIDTH=35%><FONT SIZE=-1>35</FONT></TD>
<TD BGCOLOR="#FFFFFF" WIDTH=20%><FONT SIZE=-1> </FONT></TD>
</TR>
</TABLE>
</TD>
</TR>
<TR VALIGN=MIDDLE BGCOLOR="#EEEEEE">
<TD ALIGN=LEFT><FONT SIZE=-1><A NAME="ZA">Guam Memorial Health Plan-High<BR>Guam/ Palau/ N. Mariana Islands</A></FONT><BR>
<A TARGET="_top" HREF="../StP-HG/GUP-HG.HTM?ZA#ZA"><IMG SRC="../../Images/tag_genr.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="General Information"></A>
<A TARGET="_top" HREF="../StP-HB/GUP-HB.HTM?noh"><IMG SRC="../../Images/tag_bene.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Benefits"></A>
<A TARGET="_top" HREF="../StP-HR/GUP-HR.HTM?ZA"><IMG SRC="../../Images/tag_rate.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Rates"></A>
</TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>76</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>73</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>70</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>75</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>69</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>73</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>79</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>79</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>76</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>77</I></FONT></TD>
<TD ALIGN=CENTER>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH=100%>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER BGCOLOR="#77DD77" WIDTH=14%><FONT SIZE=-1>14</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#FFEE33" WIDTH=30%><FONT SIZE=-1>30</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#AACCFF" WIDTH=42%><FONT SIZE=-1>42</FONT></TD>
<TD BGCOLOR="#EEEEEE" WIDTH=14%><FONT SIZE=-1> </FONT></TD>
</TR>
</TABLE>
</TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=LEFT><FONT SIZE=-1><A NAME="ZA">Guam Memorial Health Plan-Std<BR>Guam/ Palau/ N. Mariana Islands</A></FONT><BR>
<A TARGET="_top" HREF="../StP-HG/GUP-HG.HTM?ZA#ZA"><IMG SRC="../../Images/tag_genr.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="General Information"></A>
<A TARGET="_top" HREF="../StP-HB/GUP-HB.HTM?noh"><IMG SRC="../../Images/tag_bene.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Benefits"></A>
<A TARGET="_top" HREF="../StP-HR/GUP-HR.HTM?ZA"><IMG SRC="../../Images/tag_rate.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Rates"></A>
</TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH=100%>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
</TR>
</TABLE>
</TD>
</TR>
<TR VALIGN=MIDDLE BGCOLOR="#EEEEEE">
<TD ALIGN=LEFT><FONT SIZE=-1><A NAME="28">Health Maintenance Life<BR>Guam</A></FONT><BR>
<A TARGET="_top" HREF="../StP-HG/GUP-HG.HTM?28#28"><IMG SRC="../../Images/tag_genr.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="General Information"></A>
<A TARGET="_top" HREF="../StP-HB/GUP-HB.HTM?noh"><IMG SRC="../../Images/tag_bene.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Benefits"></A>
<A TARGET="_top" HREF="../StP-HR/GUP-HR.HTM?28"><IMG SRC="../../Images/tag_rate.gif" WIDTH=41 HEIGHT=14 BORDER=0 ALT="Rates"></A>
</TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>76</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>76</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>73</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1>76</FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1>76</FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>74</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1>83</FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1 FONT COLOR="RED"><I>81</I></FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1>80</FONT></TD>
<TD ALIGN=CENTER><FONT SIZE=-1>81</FONT></TD>
<TD ALIGN=CENTER>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH=100%>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER BGCOLOR="#77DD77" WIDTH=15%><FONT SIZE=-1>15</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#FFEE33" WIDTH=47%><FONT SIZE=-1>47</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#AACCFF" WIDTH=25%><FONT SIZE=-1>25</FONT></TD>
<TD BGCOLOR="#EEEEEE" WIDTH=13%><FONT SIZE=-1> </FONT></TD>
</TR>
</TABLE>
</TD>
</TR>
</TABLE>
<BR>
<TABLE BORDER=4 CELLPADDING=3 CELLSPACING=1 WIDTH="600">
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER COLSPAN=4><STRONG>Key to Quality Ratings</STRONG></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD WIDTH=25% ALIGN=LEFT><STRONG>Rating Numbers:</STRONG></TD>
<TD WIDTH=25% ALIGN=CENTER><FONT COLOR="GREEN"><B>Above Average</B></FONT></TD>
<TD WIDTH=25% ALIGN=CENTER>Average</TD>
<TD WIDTH=25% ALIGN=CENTER><FONT COLOR="RED"><I>Below Average</I></STRONG></FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=LEFT><STRONG>Bar Charts:</STRONG></TD>
<TD ALIGN=CENTER COLSPAN=3>
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 WIDTH=100%>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER BGCOLOR="#AACCFF" WIDTH=25%><FONT SIZE=-1>somewhat satisfied</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#FFEE33" WIDTH=25%><FONT SIZE=-1>very satisfied</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#77DD77" WIDTH=25%><FONT SIZE=-1>extremely satisfied</FONT></TD>
<TD ALIGN=CENTER BGCOLOR="#FFFFFF" WIDTH=25%><FONT SIZE=-1>(did not report)</FONT></TD>
</TR>
</TABLE>
</TD>
</TR>
</TABLE>
<CENTER>
<TABLE ALIGN=CENTER BORDER=4 CELLPADDING=3 CELLSPACING=1 WIDTH=600>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER COLSPAN=2><STRONG>Key to NCQA Status</STRONG></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/ncqa_f.gif" WIDTH=21 HEIGHT=21 BORDER=0 ALT="Full NCQA"></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Full Accreditation</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/ncqa_y.gif" WIDTH=21 HEIGHT=21 BORDER=0 ALT="One-Year NCQA"></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>One Year Accreditation</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/ncqa_p.gif" WIDTH=21 HEIGHT=21 BORDER=0 ALT="Provisional NCQA"></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Provisional Accreditation</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER>
<IMG SRC="../../Images/ncqa_d.gif" WIDTH=21 HEIGHT=21 BORDER=0 ALT="NCQA Denied"></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Denial</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1> </FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>(no data available)</FONT></TD>
</TR>
</TABLE>
</CENTER>
<CENTER>
<TABLE ALIGN=CENTER BORDER=4 CELLPADDING=3 CELLSPACING=1 WIDTH=600>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER COLSPAN=3><STRONG>Key to Table Columns</STRONG></TD>
</TR>
<TR VALIGN=BOTTOM>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>Column</STRONG></FONT></TD>
<TD ALIGN=LEFT WIDTH=90%><FONT SIZE=-1><STRONG>Subject</STRONG></FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>A</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Coverage</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>B</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Access to Care</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>C</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Access to Care in an Emergency</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>D</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Choice of Doctor</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>E</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Getting Appointment When Sick</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>F</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Ability to See Same Doctor on Most Visits</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>G</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Quality of Care</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>H</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Thoroughness and Competence of Provider</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>I</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Explanation of Care</FONT></TD>
</TR>
<TR VALIGN=MIDDLE>
<TD ALIGN=CENTER><FONT SIZE=-1><STRONG>J</STRONG></FONT></TD>
<TD ALIGN=LEFT><FONT SIZE=-1>Results of Care</FONT></TD>
</TR>
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