U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Department of the Air Force Employees

Employees may make open season enrollments, changes or cancellations, through the Benefits and Entitlements Service Team (BEST) by using either the:

• Employee Benefits Information System (EBIS) web application -- access via AFPC Secure at https://wwa.afpc.randolph.af.mil/afpcsecure/default.asp or the Air Force Portal at https://www.my.af.mil. Detailed access instructions are on the BEST website at http://gum.afpc.randolph.af.mil/cgi-bin/askafpc.cfg/php/enduser/std_adp.php?p_faqid=4872.

  OR

• The BEST automated phone system:
  Employees in the United States can call the BEST automated phone system by dialing 1-800-616-3775. Press 2 for Air Force civilian, then 2 for BEST benefits and entitlements and follow the prompts. When the system voices the benefits main menu, press 1 for health benefits. Overseas employees will first dial a toll-free AT&T Direct Access Number for the country they are calling from, then enter 800-616-3775.

For further information employees may contact BEST benefits counselors for assistance at the above numbers. When the telephone system voices the benefits menu, press 1 for health insurance, then zero to transfer to a counselor. Hearing impaired employees may obtain assistance from benefits counselors by calling TDD 1-800-382-0893, or if calling within the San Antonio, Texas area, 210-565-2276. Benefits counselors are available Monday through Friday, 7 a.m. - 6 p.m. Central Time.

Department of the Army Employees

Employees may make open season enrollments, changes, or cancellations through the Army Benefits Center - Civilian (ABC-C) using either the:

Interactive Voice Response System (IVRS) by calling 1-877-276-9287.
Hearing impaired employees may call 1-877-276-9833.

OR

Employees Benefits Information System (EBIS) via the web at https://www.abc.army.mil and selected "Benefits/EBIS".

Civilian Employees Outside the Continental United States (OCONUS)may access the Toll-Free IVRS System through the numbers below:

Belgium: Civilian 0800-78245/DSN 1986
Germany: Civilian 0800-1010282/DSN 1986
Italy: Civilian 800-780821/DSN 1986
Japan: 00531-1-20378
Korea: 00798-14-800-4766
Netherlands Civilian 0800-0232739/DSN 1986
Saudi Arabia: 1-877-276-9287 (same as CONUS)
United Kingdom: Civilian 08-000857723/DSN 236-2003

Benefits Counselors are available at the Army Benefits Center - Civilian (ABC-C) Monday through Friday from 6 a.m. to 6 p.m. Central Standard Time at the IVRS numbers.

Users must establish a Personal Identification Number (PIN) for the IVRS and EBIS if a PIN has not already been set or if an existing PIN has been forgotten. The same PIN is used for IVRS and EBIS and will stay in effect until the user changes it. The web has an additional DoD security requirement to establish a Password at the Point of Entry Screen to gain access to EBIS. Both the PIN and Password are established to ensure personal information remains secure. The PIN and Password are set by the user and are available immediately. Employees should refer to their most recent LES when setting the PIN and Password.

Department of the Navy

It is Department of Navy policy that all employees use the automated benefit system to make benefits transactions. Employees can make open season enrollments, changes, or cancellations online or by phone using the systems listed below:

The Employee Beneftis Information System (EBIS) is an Internet based application located at https://www.civilianbenefits.hroc.navy.mil. Click on the "EBIS" button or "Access EBIS Change/View Benefits" link to enter. You will use your Social Security Number (SSN) and password to log in to EBIS. If you are a new EBIS user, or you havee forgotten your password, it is helpful to have a copy of your last SF 50, Notification of Personnel Action, or your Leave and Earnings Statement (LES).

OR

The Benefits Line is a telephone interactive voice response system. You access The Benefits Line by calling 1-888-320-2917. To log into The Benefits Line to complete your transaction, you will use your SSN and PIN.

If you need assistance to complete your transaction, please call The Benefits Line at 1-888-320-2917 between 7:30 a.m. and 7:30 p.m. eastern time, Monday through Friday, except federal holidays. Select Option #4 to speak to a Customer Service Representative (CSR). The toll-free Teletypewriter (TTY) phone number for the hearing-impaired is 1-866-328-9889.

Overseas employees who have access to DSN service can connect to The Benefits Line by dailing the DSN number to Randolph AFB (RAFB), 487-1110. Once the RAFB operator answers please indicate that you want to make an "official off net call". The employee must provide The Benefits Line number, 1-888-320-2917.

Department of Defense Employees

Department of Defense Education Activity

To make a FEHB Open Season election you are strongly encouraged to use the Employee Benefits Information System (EBIS). You may access EBIS on DODEA's HR homepage at http://www.dodea.edu/offices/hr/. Click on Online Employee Access to find the link to EBIS.

EBIS IS HERE! EBIS User ID & Logon Information! See the Slide Show!
Employee Benefits Information System. Employees make selected changes to Life, Health, Thrift Savings Plan information & calculate Retirement.
Go Direct to the EBIS Log on Screen! ! !

The first EBIS link provides Log-On Information and Procedures. The Slide Show link is a PowerPoint Presentation that also contains information about EBIS and the EBIS link on the last line takes you to DODEA's EBIS Website. If you need further assistance with making your election through EBIS, please contact your servicing Personnel Customer Representative (PCR), HRO Site Manager or servicing Personnel Management Team (PMT).

DFAS, DISA, DCAA, DTIC, DoDIG, DAU and NDU

These agencies are serviced by DFAS Regional Service Center Benefits Division, which also uses the EBIS automated system for benefits transactions. Go to https://ebis.satx.disa.mil to access this system.

All questions should be directed to DFAS Shared Services Contact Center at 317-510-0454.

DLA Employees:

Employees may use the Employee Benefits and Information System by going to http://www.hr.dla.mil/hroc/ebis/default.htm. For further information employees should contact us by going to http://www.hr.dla.mil/cntctus.htm.

Hours of Operations for Columbus and New Cumberland: 7:00 a.m. to 5:00 p.m.
(Eastern Standard Time)
Hearing and Speech Impaired Customers may call the:
Ohio Relay Service at 1-800-750-0750
or the
Pennsylvania Relay Service at 1-800-654-5984

Resource Services Center

The following DoD activities are serviced by Washington Headquarters Services (WHS), Human Resource Services Center (HRSC):

• American Forces Information Service
• Defense Advanced Research Projects Agency
• Missile Defense Agency
• Defense Security Service
• Defense Legal Services Agency
• Defense Prisoner of War/Missing in Action Office
• Defense Security Cooperation Agency
• Defense Threat Reduction Agency
• Joint Staff
• Office of Civilian Health and Medical Programs of the Uniformed Services
• Office of Economic Adjustment
• Office of the Secretary of Defense
• TRICARE Management Activity
• U.S. Court of Appeals for the Armed Forces
• Washington Headquarters Services

Employees make FEHB elections by using the Benefits Call Center (703) 601-2272, DNS 329-2272 toll free (877) 521-1923 or TDD (703) 601-0658. Counselors are available Monday through Friday from 7:30 am to 5:00 pm EST to answer any questions.

Once in the system, press "2" for Benefits Information and then press "2" again for Benefits and Entitlements. Follow the voice prompts after pressing "1" for current HRSC Service Employee and entering your social security number and PIN. When you hear the message "For Federal Employee Health Benefits," press "1" and follow the voice prompts to make your election.

Employees may also make FEHB elections on the HRSC web site at http://grbweb1.psd.whs.mil.