If you find that a provider, such as a doctor, hospital or pharmacy,
charged your plan for services you did not receive, billed for the
same service twice, or misrepresented any other information, take
the following actions:
- Call the provider and ask for an explanation - sometimes the
problem is a simple error.
- If the provider does not resolve the matter, or if you remain
concerned, call your plan and explain the situation.
- If the matter is not resolved after speaking to your plan (and
you still suspect fraud has been committed), call or write:
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