Uncollected Premiums Notice to Annuitants

Why have I received a "Bill for Uncollected Payroll Premium" when I am currently paying my premiums through payroll deduction?

There are times when we are unable to collect premiums through payroll deduction. This can happen for a variety of reasons, such as:

We missed a deduction for a particular pay period because of timing issues. We did not have the correct information to request a deduction from your payroll location before the cut-off date for a particular pay period.
You briefly went into a non-pay status.
A particular paycheck was insufficient to cover your premium.

In order to keep your account current, we are billing you now for the past uncollected premium balance. We do not make adjustments to your payroll deduction for uncollected premiums. Your current and future payroll deductions for long term care insurance premiums are not affected by this bill.

We will be happy to assist you with any specific questions or concerns you may have regarding this bill. Please call our Customer Service Center at 1-800-LTC-FEDS (1-800-582-3337), option #3 (TTY 1-800-843-3557). We are available Monday through Friday, 8 a.m. to 8 p.m., and Saturday, 9 a.m. to 5 p.m., Eastern Time.