Click here to skip navigation
This website uses features which update page content based on user actions. If you are using assistive technology to view web content, please ensure your settings allow for the page content to update after initial load (this is sometimes called "forms mode"). Additionally, if you are using assistive technology and would like to be notified of items via alert boxes, please follow this link to enable alert boxes for your session profile.
An official website of the United States Government.

Background Investigations Customer Service for Agencies

 

Organizations

Federal Investigative Services

The U.S. Office of Personnel Management, Federal Investigative Services (OPM-FIS) provides investigative products and services for over 100 Federal agencies to use as the basis for suitability and security clearance determinations as required by Executive Orders and other rules and regulations. OPM provides over 90% of the Government's background investigations, conducting over two million investigations a year.

FIS Organizations available for agency customer support

Every organization within FIS plays a crucial role, because each organization has multiple responsibilities that contribute to the FIS investigation processes in various ways.

Although there are many more organizations within FIS that are pivotal to the investigations process, the organizations listed on this page are specifically available for FIS agency customer support.

If you are unsure of which organization to contact, please check out our Contact Us page or view our OPM Oganizational Chart.

Structure

The FIS staff includes approximately 2,300 Federal and 6,500 contract employees supporting the investigation program. FIS has four operations centers located in:

  • Boyers, Pennsylvania
  • Fort Meade, Maryland
  • Washington, DC
  • Crystal City, Virginia

FIS has field agents working throughout the United States. FIS field agents - both Federal and contractor - carry credentials that show they are working for or on behalf of the Office of Personnel Management. To confirm an agent's identity, please contact the FIS Safety and Security Team at 888-795-5673 or FISSST@opm.gov.

For a better look at how FIS fits into the OPM Organizational structure, check out the OPM Oganizational Chart.

Control Panel