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Background Investigations Customer Service for Agencies

Billing and Payment Oversight (BPO) - Hotline 724-794-5612 x4490

Billing and Payment Oversight, a section of Business Management, maintains a hotline to be used strictly for FIS case-related billing and payment inquiries. Questions received through the hotline are routed to a specialist based on the type of inquiry - FIS Case Billing or FIS Case Payments. Unanswered calls will be returned within one business day.

If you receive a question that needs the attention of a member of Billing and Payment Oversight, please call 724-794-5612, extension 4490 or email questions to

General Business Management Roles Include

  • Executes and oversees the financial management and performance measurement policies, standards, and systems established by OPM's Chief Financial Officer (CFO) within Investigations Service (IS).
  • Serves as FIS overall contract monitor.
  • Monitors and reports on the status of FIS revolving fund cost and income and compliance with the current and future years' business plans.
  • Coordinates FIS responsibilities under OPM's Planning and Budget System, including:
    • developing and administering annual program budgets for program components and managerial systems; and
    • monitoring, evaluating, and reporting budget and program performance of FIS.
  • Evaluates FIS internal controls to prevent waste, fraud, abuse, and mismanagement.
  • Establishes data systems and collects and analyzes a variety of data to monitor FIS activities and those of IS contractors.
  • Coordinates the solicitation of annual workload estimates from customers.
  • Implements, monitors, and evaluates internal personnel management programs, including staffing support, affirmative action planning, training and development, performance evaluation, and employee incentive recognition.
  • Oversees the Executive Management Support Office for the Central Office.
  • Serves as the Ethics Officer for the organization.
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