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Billing and Payment Oversight, a section of Business Management, maintains a hotline to be used strictly for FIS case-related billing and payment inquiries. Questions received through the hotline are routed to a specialist based on the type of inquiry - FIS Case Billing or FIS Case Payments. Unanswered calls will be returned within one business day.
If you receive a question that needs the attention of a member of Billing and Payment Oversight, please call 724-794-5612, extension 4490 or email questions to FISBillingOversightTeam@opm.gov.