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Washington, DC - Today, United States Office of Personnel Management (OPM) Director Kay Coles James marked the one year anniversary of the redesign and relaunch of OPM's USAJOBS.
"It's been one year since we launched the redesigned USAJOBS website," Director James said. "The number of users continues to grow and the site remains one of the most popular government sites on the Internet."
Under James' leadership, OPM has demonstrated its commitment to exceeding the expectations of federal job seekers by continuously improving the USAJOBS website (www.usajobs.gov). As part of President Bush's Management Agenda e-Government initiative, Recruitment One-Stop, USAJOBS is the premier website tool for finding federal jobs, and is the main source of information on federal occupations.
"Ever since the new and improved USAJOBS website was brought online, job seekers, agency managers, and taxpayers alike have all come out ahead," said Director James. "USAJOBS has made finding a job in the Federal government easier, it has helped managers find qualified applicants for vacant positions, and it has made the government more efficient at managing the federal workforce, resulting in saving taxpayers' some of their hard-earned money. Since an overwhelming number of qualified Americans are ready to serve their country, the hiring processes inside federal agencies need to keep pace with the public interest - based on the usage of USAJOBS, that interest is quite high."
A key component of USAJOBS' success has been the attention paid to user feedback. In June 2004 the American Customer Satisfaction Index (ACSI) revealed OPM's customer satisfaction score was a 76, a significant improvement from the previous year's score of 71. As a testament to its history of continuous improvement and attention to customer satisfaction, usage of USAJOBS continues to grow. Since OPM implemented the enhanced system last August, job seekers have logged more than 77 million visits to the website and created over 691,000 new online resumes. In addition, a recent poll by Nielsen ranked USAJOBS as the fifth most popular career site on the Internet. For the first 10 months of Fiscal Year 2003, the previous USAJOBS website logged more than 7 million visitors. By comparison, the redesigned USAJOBS website logged 54 million visitors during the first 10 months of FY 2004.
Since introducing the new USAJOBS technology, OPM has implemented numerous site enhancements including design upgrades, improved search options, innovative spell checking tools, streamlined job announcement templates, and prime publicity for key government-wide recruitment efforts to support our homeland defense.
Our mission is to Recruit, Retain and Honor a World-Class Workforce to Serve the American People. OPM supports U.S. agencies with personnel services and policy leadership including staffing tools, guidance on labor-management relations and programs to improve work force performance.