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Leaders must assume responsibility for the development of future leaders as coaches, mentors, teachers, and most of all, exemplars within and without leadership development programs."
The Leadership and Knowledge Management system focuses on identifying and addressing agency leadership competencies so that continuity of leadership is ensured, knowledge is shared across the organization, and an environment of continuous learning is present.
A system that ensures continuity of leadership by identifying and addressing potential gaps in effective leadership and implements and maintains programs that capture organizational knowledge and promote learning.
Agency leaders and managers effectively manage people, ensure continuity of leadership, and sustain a learning environment that drives continuous improvement in performance, and provide a means to share critical knowledge across the organization. Knowledge management must be supported by an appropriate investment in training and technology.
Each system is based on critical success factors that make up the overall system. Critical success factors are the areas on which agencies and human capital practitioners should focus to achieve a system's standard for success and operate efficiently, effectively, and in compliance with merit system principles. The Leadership and Knowledge Management system is comprised of five critical success factors:
Each critical success factor has several key elements that indicate effectiveness and are linked to suggested indicators that identify how well the agency is doing relative to key elements. Together, these critical success factors ensure:
The following merit system principle is especially relevant to the Leadership and Knowledge Management system:
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Metrics have been established to help agencies accomplish the standard for the three systems that implement human capital plans and programs, i.e., Leadership and Knowledge Management, Results-Oriented Performance Culture, and Talent Management.
The organization identifies leadership competencies and establishes objectives and strategies to ensure there is a continuous pipeline of available leadership within the organization.
When the key elements of the critical success factor Leadership Succession Management are effectively implemented, agencies will realize the following results:
The agency has taken action to ensure continuity of leadership through succession planning and executive development programs that result in a diverse pool of qualified internal, other Government, and non-Government sources for all mission-critical leadership positions.
The agency has established a comprehensive management succession program that provides training to employees to develop them as managers for the agency as prescribed by the Federal Workforce Flexibility Act of 2004.
The agency has in place leaders who understand what it takes to effectively bring about changes that achieve significant and sustained improvements in performance.
When the key elements of the critical success factor Change Management are effectively implemented, agencies will realize the following result:
Leaders maintain high standards of honesty and ethics that serve as a model for the whole workforce. Leaders promote teamwork and communicate the organization's shared vision to all levels of the organization and seek feedback from employees. Employees respond by maintaining high standards of honesty and ethics.
When the key elements of the critical success factor Integrity and Inspiring Employee Commitment are effectively implemented, agencies will realize the following results:
The agency complies with the Ethics in Government Act of 1978 and other statutory and governing guidance compiled by the Office of Government Ethics to cover conflict of interest and ethics. The agency also complies with its own supplemental standards of conduct.
Leaders foster a learning culture that provides opportunities for continuous development and encourages employees to participate. Leaders invest in education, training, and other developmental opportunities to help themselves and their employees build mission-critical competencies.
When the key elements of the critical success factor Continuous Learning are effectively implemented, agencies will realize the following results:
The organization systematically provides resources, programs, and tools for knowledge sharing across the organization in support of its mission accomplishment.
When the key elements of the critical success factor Knowledge Management are effectively implemented, agencies will realize the following results:
As prescribed in the Chief Human Capital Officers (CHCO) Act of 2002 (5 U.S.C. 1103(c)), the agency has developed and implemented a knowledge management strategy supported by appropriate investments in training and technology.