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Managers play their most important role when they set the stage for good performance. By understanding the factors that contribute to performance, management can focus on those factors to improve the results their employees and organizations achieve.
Federal regulations define employee performance as the accomplishment of work assignments or responsibilities. Organizational performance is the accomplishment of organizational goals. To achieve good performance, organizations and employees must have the capacity and the commitment to perform. Written as a formula, this concept can be expressed as:
Performance = Capacity x Commitment
Note that performance is the product of two factors-capacity and commitment. If either one of these factors is zero, the result is zero. In addition, the relationship of capacity to commitment in this equation means that adjustments to either factor will affect performance. Knowing this, managers can analyze various factors of the equation and address those areas that are weak to improve the result of the equation: performance.
In a work setting, the capacity to perform means having available the competencies, the resources, and the opportunity to complete the job. If employees are missing these, the work will not get done and the results will not be achieved. In other words:
Capacity = Competencies x Resources x Opportunity
In a work setting, commitment means, at a minimum, that an employee agrees to complete assigned work and meet or exceed specific standards of quality, quantity, and timeliness that add value to the organization and its results. The level of employee commitment to the job is often the key determinant of whether an employee performs marginally or exceeds expectations.
Methods for gaining employee commitment include:
Obtaining and maintaining employee commitment can be the most challenging factor of the performance formula. But practicing good performance management techniques offers supervisors and managers the ways and means to sustain and improve that commitment and thereby further leverage their employees' capacity to perform.
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