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HR Line of Business Migration Planning Guidance

4. Migration Roles and Responsibilities

4.1 Office of Personnel Management (OPM)

OPM is the managing partner of the HR LOB initiative and is working in formal partnership with numerous Federal agencies. OPM has strategic oversight responsibilities for the migration of the customer agencies to SSCs. As agencies begin the migration process, OPM's responsibilities will include:

  • Providing human capital advice and leadership for the President of the United States and Federal agencies.
  • Delivering human resources policies, products and services.
  • Holding agencies accountable for their human capital practices.

4.2 Human Resources Line of Business (HR LOB) Program Office

The HR LOB Program Office will serve as the lead in the HR LOB governance structure and provide consultative support and oversight of all migration activities including:

  • Assistance to agencies in their selection of an SSC.
  • Oversight of migration activities.
  • Receipt and analysis of deliverables (see Section 8).
  • Development of governmentwide requirements for the successful delivery of HR services and solutions.

4.3 Customer Agencies

Customer agencies are the key stakeholders in the migration process. Specifically, agencies will be expected to perform the following roles:

  • Assess and define agency strategic direction.
  • Select an SSC.
  • Develop a joint SSC-Agency strategic migration plan upon selection by the Agency.
  • Complete the migration in accordance with the migration plan and other transition requirements.
  • Report migration progress to HR LOB through the use of deliverables, templates and information as described in Section 8.

4.4 Shared Service Centers (SSCs)

Shared Service Centers' role in the migration process is one of business process excellence, negotiation and partnership. Specifically, SSCs will be required to perform the following:

  • Respond to Agency solicitations for shared services.
  • Develop a joint SSC-Agency strategic migration plan upon selection by the Agency.
  • Complete the migration in accordance with the migration plan and other transition requirements.
  • Report Migration progress to HR LOB through the use of deliverables, templates and information as described in Section 8.
  • Provide ongoing services at agreed-upon performance levels.

4.5 General Services Administration (GSA)

OPM and GSA have partnered to establish and administer a schedule of private sector SSCs on Multiple Award Schedule 738.X, for which the Federal Acquisition Service at GSA is the responsible party.

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