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Telework Solutions Telework Training

OPM offers fully customizable telework training sessions for agencies, managers, and employees. Available training includes:

  • Writing Effective Performance Appraisal Standards
  • Supervising in a Telework Environment: How to Lead a Self-Managing Team
  • Establishing Telework for Success for Managers
  • Establishing Telework for Success for Employees
  • Teamwork and Communication in the Virtual Environment

Whether virtual or in a classroom setting, the trainings are designed to help managers and employees develop the skills to communicate performance expectations, manage the telework process, handle self-regulation, and successfully collaborate in a mobile environment.

These trainings are designed specifically for managers interested in acquiring tips, tools, and tactics for effective performance management of remote staff. Employees interested in telework can learn more about telework-eligible positions within their agency, employer expectations, how to develop strong telework agreements and performance plans, and supervisor-employee collaboration. Available trainings are outlined below.

Writing Effective Performance Appraisal Standards

OPM can provide training services that inform processes and critical factors necessary to establish a results-focused performance culture. This course provides on hands training for writing measurable, results-oriented performance appraisal standards. The course material includes best practices in writing results-oriented standards and provides information on OPM policies and regulations. The course also includes how to create a performance appraisal standard and a performance plan that meets OPM's Performance Appraisal Assessment Tool (PAAT) requirements. One-on-one consulting can also be provided to supervisors or HR professionals who want direct assistance with writing results-focused performance plans.

Supervising in a Telework Environment: How to Lead a Self-Managing Team

Participants will learn the importance of leading employees who can self-manage and leadership behaviors that encourage and enhance teleworkers’ self-management. This workshop is taught with handouts and exercises in an interactive classroom-style setting,

For employees to effectively perform and exert high levels of productivity in a telework environment, they must be able to engage in self-management (i.e. self-regulation, self-leadership, and self-monitoring behaviors). After the workshop, employees can successfully accomplish tasks and continue to improve their performance without having a supervisor constantly monitor their behavior. Supervisors will be able to exhibit specific leadership behaviors that facilitate the development of employees’ self-controls, so they can monitor themselves and their own work outputs.

Establishing Telework for Success (Employees and Managers) Training

OPM can provide management training on steps to manage the performance of remote employees, including how to clarify expectations, track results, and establish termination strategies for employees not suited for telework. The training focuses on creating a strong telework agreement and performance plan. Through various training scenarios, managers are able to discuss issues that may arise with managing remote employees.

The training emphasizes collaboration in creating results-oriented standards with measures and indicators of success, an agreement on core hours and communication response time, and a telework schedule and trial period. Employees understand their responsibility in the telework program and how they can work with one another remotely. Trainings for managers and employees are conducted separately.

Teamwork and Communication in the Virtual Environment Training

This workshop covers collaboration and communication across virtual teams. The training is made up of teambuilding and communication exercises and discussions of best practices to facilitate collaboration when teams are separated either by telework or across states. Participants will learn tools and techniques for teamwork and collaborating virtually.

For more information about our telework training, contact us at HRStrategy@opm.gov.

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