LEGEND
= Met
= Not Met
= No Data Available
= FY 2000
D = Deferred
P = Progress

FY 1999 Performance Report
Appendices

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U.S. Office of Personnel Management

Appendix M1
OPM Executive Direction--Office of the Director

FY 1999 Performance Report
Goal & Performance Indicators Checklist

OD Goal

Shape the Administration's direction on Federal human resources policy issues.

High levels of agency HR Directors' satisfaction with 1) OPM's HR policy leadership and 2) their opportunity for involvement, as measured by informal feedback and by continuing increases (or maintenance at 80% or higher) in the percentage of favorable ratings on the annual OPM Customer Satisfaction Survey.

Informal feedback from HR Directors indicates that they are pleased with the steps OPM has taken to involve agencies at early stages of policy development and action planning for new initiatives. The format of the meetings of the Interagency Advisory Group of Personnel Directors was changed, and members have said these changes were effective in promoting additional substantive discussion on issues. FY 1999 data from the OPM Customer Satisfaction Data were not useable for HR Directors due to a low response rate from this group. OPM is assessing alternative ways to collect customer satisfaction data in the future.

Specific program accomplishments that contribute to the effective strategic human resource management of the Federal workforce and implementation of specific Administration priorities.

OPM has a strong record of achievement for FY 1999 on specific HRM initiatives. For example, the Federal Government exceeded its four-year welfare-to-work hiring commitments by an amazing 32% in less than two years, an accomplishment which was announced very publicly by the President and the Vice President. OPM also enabled the President to announce such major leadership initiatives in support of Federal workers as implementing patients' bill of rights protections, expanded use of sick leave to care for family members during illness, and mental health and substance abuse parity. Congress passed the organ donation bill and included our proposal to allow agencies to subsidize child care for low income employees in the FY 2000 appropriations act. These and other initiatives (such as leading the President's Task Force on Learning Technology) have not only improved the Federal work place, but have also enabled the President and Vice President to point to the Federal Government as a model for the private sector. OPM has received repeated praise from the President and the Vice President and their key staff at the White House, OMB and NPR for the responsive and effective actions taken during FY 1999.