1999 Performance Report

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A Message from the Director
U.S. Office of Personnel Management

The Federal government is in the midst of dramatic change. How we lead this change will determine the success or failure of the Federal government. At the Office of Personnel Management (OPM) I know we are succeeding, not only for the Government but for our ultimate customers--the American people. But you don't have to take my word for it--the following report fully assesses OPM’s FY 1999 performance. The facts speak for themselves and we have made significant gains toward realizing our vision of the Federal government as the Nation's model employer.

OPM is the leader in developing strategic human resources policy on issues such as performance management, labor-management relations, family friendly issues, workforce diversity initiatives, workplace violence, and more. Our health care insurance system, which serves over 9 million Federal employees, retirees, and their families, is a model for the Nation and has been the catalyst for improvements such as the "Patients' Bill of Rights" and parity in mental health coverage. We are indeed leading the way in building the workforce of the 21st century.
In my seven years at OPM, I have worked closely with the women and men who, day-in and day-out, make our agency successful. And I could not be more proud of their collective efforts and their commitment to excellence. They have created customer-focused, solution-oriented, and flexible policies and systems. Our employees have truly earned America’s respect while helping this Administration create a Government that gets results for the American people.

This is only the beginning of our journey, however. More work remains to be done. OPM is committed to not just continuous improvement, but in the spirit of the Results Act, to continuous measurable improvement. It is not just what I want, or what the President wants, or what Congress wants. It is what the American people want--and it is what they deserve.

As I look to the future, I am confident that we will build upon the foundation set within the four cornerstones outlined in our strategy. OPM will continue to lead, protect, serve, and safeguard the Federal workforce of our great Nation!
Janice R. Lachance
Director
U.S. Office of Personnel Management