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An official website of the United States Government.

Contact Retirement Retirement Information Center

Welcome to the Retirement Info Center. We want to share information about retirement benefits for new, prospective, and current Federal employees, as well as Federal retirees and their survivors and benefits officers. Here you will find the most up-to-date information on changes, events, and other issues that may affect your Federal retirement benefits.

Often, we will link to other pages on the official Website so that you can easily find updated information.

Due to the tragic tornadoes in the mid-west, OPM has dedicated a telephone line to receive calls so affected individuals may report deaths of Federal annuitants and/or advise of June 1, 2011 annuity payment disruptions. If you are affected by these events, please call 202 606-0540 so the appropriate arrangements can be made to handle your situation as quickly as possible.

As widely reported in the news, our government has reached its debt limit.  U.S. Treasury Secretary Geithner has since declared a “debt issuance suspension period” for the Civil Service Retirement and Disability Fund (which funds our retirees).  By law this allows the Treasury to redeem (or cash out) a portion of existing Treasury securities held by the fund.  The same law also requires that the government repay the fund with interest.

 Bottom line: This action will not affect CSRS and FERS annuity payments to retirees.  All payments will continue as normal and on schedule. 

 Thank you for your time.  I hope you find this information useful and we look forward to providing you more information in the future.

We would like to share some very important news with you regarding the payment of your Federal retirement benefits. The U.S. Department of Treasury has made changes affecting the way you will receive payment. Everyone will be required to change to direct deposit or receive a debit card (if you do not have a bank account). If you already have direct deposit, congratulations and thank you! If you don’t, please sign up with us now. The U.S. Treasury will be sending an official notice very soon.

Wouldn’t it be nice to know that you don’t have to worry about your paper check being delayed in the mail, lost or stolen? Well, more than 95% of all Federal retirees receive their payments by direct deposit and they feel secure that their payments will arrive on time and are immediately available to them. Our direct deposit occurs on the first business day of each month!

To help you sign up for Direct Deposit, we are providing many options: 

  1. You can make your change on your online retirement account at
  2. You can fax an SF 1199A form to 724-794-6633. This form can be obtained from your financial institution.
  3. You can mail an SF 1199A form to OPM, Retirement Operations, PO Box 440, Boyers PA 16017-0440.
  4. You can call us at 1-888-767-6738. Please be sure to have your bank routing number and account number handy.
  5. You can visit or call GoDirect at 1-800-333-1795.

On behalf of Retirement Services, I wish to extend our deepest sympathy to the people of Japan who have experienced such tremendous loss.

We have established a dedicated a phone line for our Federal retirees and their families living in the area: 202-606-8142. Whether you need to report a payment disruption or death, please contact us immediately.

You may also contact us via email at or via phone at 888-767-6738.

Did you know that we receive more claims and calls during the first three months of each year? It’s true.  The first three months of every year are always our busiest months. During this time we are processing the end of year retirements and all changes and additions to healthcare due to our annual open season.

And chances are pretty strong that you are trying to process your paperwork for taxes and other financial transactions, too. If you have tried to contact us recently, you may have received a busy signal. We are currently experiencing a large call volume and an increase in claims as a result of our busy season, but we want to help you with your needs.

We are doing everything we can to improve service to you. In an effort to serve you better, we have authorized overtime for our current specialists and will continue to do so this year.

Here's a hint: The best times to reach us are first thing in the morning as we open at 7:30am EST, or Thursdays and Fridays in the afternoon. Our number is 888-767-6738 but you may also contact us via email at

We are confident that we will decrease our call and claim volume. In the meantime, our commitment and service to you is our highest priority and we thank you for your patience.

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