What is the role of the Ombudsman?
An Ombudsman resolves disputes from a neutral, independent viewpoint.
The Office of Personnel Management's (OPM) Ombudsman will informally
conduct impartial fact-finding about your complaints or concerns, and
ensure the agency is meeting its quality and timeliness standards, or as
appropriate in certain individual cases, seek to bring about a mutually
agreeable resolution. We will often recommend solutions, but we don't
have the authority to impose or reverse decisions.
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