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Frequently Asked Questions USAJOBS



  • Being an ex-offender does not prevent you from obtaining Federal Employment. OPM or the hiring agency considers your criminal conduct in determining your suitability but there are no general prohibitions against hiring you. We consider a number of relevant factors such as the duties of the positions you have applied for, the nature and recency of the misconduct, and any evidence of rehabilitation.

    Although there are no general prohibitions against employing you in the Federal Government, there are some regulations which will prohibit you from working in certain positions if you have a specific conviction. The most common situation involves being convicted of misdemeanor domestic violence crimes under Federal or State law. These persons are “prohibited from employment in any position requiring the individual: to ship, transport, possess, or receive firearms or ammunition” (Public Law 1-4-208 Omnibus Consolidated Appropriations Act of 1997.)

    Other statutory or regulatory debarments exist, but are rarely applicable. They cover debarment from Federal employment from such offenses as treason, inciting rebellion against the U.S., willful and unlawful destruction of public records, or knowingly and willfully advocating the overthrow of the U.S. Government.

    It is important for you to provide all the required information about your criminal record when you apply for Federal employment. Then, either OPM or the employing agency can determine early if a specific prohibition exists.
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  • '''To reset your password, please see the following instructions:'''
     
    1.  Click [https://my.usajobs.gov/Account/ForgotPassword/ '''Forgot your username and/or password?''']

    2.  On the next screen enter the Email Address listed on your account into the Email Address box ('''If you no longer have access to the email address listed on your account, please respond to this email and we will provide further instructions.''')

    3.   Click '''"Send Email"'''

    4.  A separate email titled '''“USAJOBS Account – Password Reset”''' will be sent to the email address listed on your account.  Please check your inbox for the separate email and respond to the link within 24 hours. 

    5.  Click on the link and '''Create a New Password'''. 

    6.  After you have created a new password, click '''“Continue”''' and you will be directed to the '''"Sign In"''' page. 

    7.  Enter your complete email address or username and new password in the appropriate fields, and click on '''"Sign In."'''
     
    '''Once you have changed your password and accessed your account, be sure to go to your profile page (Edit Profile) and update your Profile (ALL FIVE SECTIONS). '''
     
    '''*** If you receive a link that is not active (blue and underlined), copy the entire link and paste it into your browser’s address bar (DO NOT paste into a search engine or password box). ***'''

    If you are unable to copy/paste, please follow the instructions below.
     
    1. Open the email titled '''“USAJOBS Account – Password Reset”''' that contains the inactive link.

    2. Click on '''“Forward”''' as if you are going to forward the email to someone.

    3. In the body of the email, put your cursor at the end of the link (It is very long!  You may have to use the scroll bar at the bottom of the email to get to the end of the link), and add a space there to activate the link (the link will turn blue but is not clickable yet).

    4. Enter your email address in the '''“To”''' box and '''“Send”''' the email.

    5. Once you have received the forwarded message, refer to step 5 above.

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  • To change your account profile information, you will first need to log into your account by clicking "Sign In" in the top right hand corner or by clicking on the My Account menu. Once logged into your account, click on the Profile button to access your account information. Here, you can update any information desired. Once complete, scroll to the bottom of the page, enter in your current USAJOBS password and click the Submit button.
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  • If you have questions regarding a position to which you are applying, please speak to the point-of-contact listed on each job opportunity announcement (JOA). To contact the agency, click the "Agency Contact Info" link in the box on the right-hand side of the JOA. Once the announcement has closed, it will no longer appear on the USAJOBS website.  If the JOA has closed and no longer appears on the USAJOBS website, you can contact the human resources office of the hiring agency for additional information and assistance. If you are looking for a way to contact the agency headquarters, please visit: http://www.usa.gov/Agencies/Federal/All_Agencies/index.shtml.
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  • Find and apply for civilian job opportunities in the Military agencies (i.e., Department of Defense) on USAJOBS or http://www.godefense.com/
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  • At this time, it is not possible to transfer resumes from one system to another, in this case, from Resumix to USAJOBS. Resumix is a different system from USAJOBS, and it is currently used by Department of Defense Agencies, such as Army.
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  • Whether an agency accepts uploaded documents is specified in the "How To Apply" instructions on the job opportunity announcement and the option to select and attach uploaded documents will appear when you select your resume.

    USAJOBS provides the ability to save up to ten additional documents along with your resume. Such documents may include a DD-214, SF-15, SF-50, OF-306, transcripts or other types of documents requested in job opportunity announcements.

    To upload a document:

    1.  Log-in at "My Account."
    2.  Click on "Saved Documents."
    3.  Click browse and select a file stored on your computer
          to include in your Saved Documents.

    Files must be less than 3 MB and can either be .gif, .jpg, .jpeg, .png, .rtf, .doc, .docx or .pdf format. Enter a name for your document.

    4.  Click "Upload."  

    Once a document has been successfully uploaded, it can be viewed or deleted at any time.

    TIP: Only attach the documents specifically requested by the announcement to which you are applying. Please note that your attachments will be sent with the USAJOBS resume you choose to use. Attachments cannot be used in place of your USAJOBS resume. To attach a resume to your USAJOBS account, do so in the Resumes section of your USAJOBS account.
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  • To Create a USAJOBS account, you will need to click Create an Account.

    After you click the Submit button, if you receive a message stating we already have an account with your email address, then you may already have an account with us. To log into your account, click Sign In or click My Account.  Enter your email address in the field provided for your username. Enter your password in the field below. If you have forgotten your password, click Did You Forget Your Username or Password and follow the prompts. If further assistance is needed after following the prompts, click USAJOBS Support.

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  • Special non-competitive appointing authorities are established by law or Executive Order.  Veterans, persons with disabilities, many current and former Federal employees, and returning Peace Corps volunteers are examples of individuals eligible for noncompetitive appointment. For more information click Hiring Authorities.

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  • If your account has been disabled due to three unsuccessful login attempts, follow the prompts to reset your password manually on the Forgot Password page. If you need further assistance, click Contact Us.
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