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Frequently Asked Questions Retirement

How can I get access to Services Online?

If you are receiving regular payments and you have not received your temporary numeric password, you need to contact us for help. If you need to reset your complex password, select the "Forgot Password" link on the main Services Online page.

This password reset tool requires that you have an email address on file and have already established your security questions.

Do not request a new Password if:

  • You have already requested a password by mail within the last 7 days or, for requests by email, if you have requested a password by mail within the last 4 days;
  • You have called the Retirement Operations Center and requested a new password;
  • You have already requested a password by email within the last 24 hours.

By requesting a new password in any of the above instances, you will further delay your access to SOL.

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