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Frequently Asked Questions Retirement

How can I get a password for Services Online?

If you are receiving regular payments and you have not received your temporary numeric password or you have lost your current password. Select the Forgot Claim Number/Password from the SOL Home page within the Login box. You can request a password by either Email or by Mail. To receive a password by email, you must have an email address on file within SOL and you must have already established and be able to answer your personal security questions.

For security reasons, you cannot use the online password request system to request a temporary password if your account has not been accessed within a 15 month period or if your account has been deactivated. You must contact our Retirement Operations Center at 1-888-767-6738 and speak to a customer service agent to request a new password.

Do not request a new Password if:

  • You have already requested a password by mail within the last 7 days or, for requests by email, if you have requested a password by mail within the last 4 days.
  • You have called the Retirement Operations Center and requested a new password
  • You have already requested a password by email within the last 24 hours.

By requesting a new password in any of the above instances, you will further delay your access to SOL.

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