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Frequently Asked Questions Investigations

  • We have begun to re-enable user access to the e-QIP system. The system has been brought back online less than four weeks after being taken down. We are working closely with agencies to re-enable e-QIP users incrementally in an effort to resume this service in an efficient and orderly way. As part of a phased process, agencies will first be able to re-enable e-QIP users who were already in the system when it was taken offline on June 26, 2015. In the coming days, agencies will be able to begin enabling new users.

    During the time the system was offline, OPM worked with cybersecurity experts from our many interagency partners to implement security enhancements. These improvements further enhanced password protections, secured the transmission of data to and from e-QIP, and implemented additional protections against external threats. Experts from across government have tested those enhancements to ensure their effectiveness.

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  • Security clearances remain active when there is a demonstrated need for access to classified information.  If you left employment or changed positions, your clearance may no longer be active.  To determine the current status of your security clearance, please contact the agency’s personnel security office that granted your clearance.  If you are a contract employee, your company’s facility security officer may also be able to assist you.
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  • OPM employs both federal and contract investigators in its investigations program.  You may apply for OPM positions on USAJOBS.   To become a contract investigator, you need to apply directly with the companies that perform background investigations for OPM:  CACI and KeyPoint Government Solutions.
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  • Yes, you can use your personal computer - at home or at the office. e-QIP is designed to be accessible from most computers, anywhere in the world. A browser configuration check will alert you to any incompatibilities with browsers or browser versions before you login to the e-QIP application.
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  • Click the "SAVE" button at the bottom of the page to save your data. Then click the "Log-out" button at the top right-hand side of the screen to exit the system.
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  • Please follow and read all instructions carefully on the screens that are presented to you. You can also reference OPM’s Quick Reference Guide here: http://www.opm.gov/investigations/e-qip-application/#url=65c
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  • e-QIP can only retrieve data previously entered into the e-QIP system. Data from previously completed paper forms or data from other automated systems has not been loaded into this system.
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  • If you have not certified your responses, please use the navigation bar in the top right corner to navigate to the sections and questions you need to change. You will be able to change your responses and provide additional information, if needed.

    If you have certified your responses, you cannot make any changes. Please release the form to your agency. Your sponsoring agency has the ability to return the request back to you in a manner that allows you to make amendments to your form. Please contact your sponsoring agency if you would like the form to be returned to you.

    Note: Each time the form is returned to you from your sponsoring agency in e-QIP, you will need to answer all "Yes/No" questions again and resign the certification and release forms.    

     

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  • Click the "Help" link located upper left hand corner of each page general help information, or you may wish to contact the agency that sponsored you for assistance with specific sections or questions.
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  • No, all "Error" and "Warning" messages must be sufficiently satisfied before you can certify and release your e-QIP request to your sponsoring agency.
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