Click here to skip navigation
An official website of the United States Government.

Frequently Asked Questions Telework

  • For the most recent telework data, visit Telework.gov's Annual Reports to Congress page and view the latest report.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • A successful telework program can improve organizational efficiency, raise the quality and quantity of work, boost employee morale and job satisfaction, and lower your employee turnover rate.  In addition, the enhanced communication that a telework program fosters can further develop your own skills as a manager.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Sometimes teleworking does not work.  If a teleworker's quality of work declines, treat it as you would any performance issue.  Review the telework agreement and give your employees a chance to improve.  Your telework agreement should include a clause stating that either the manager or the employee can cancel the telework agreement for operational or performance issues.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Yes. There does not appear to be any language in the Act that would lead us to revise our understanding that telework is a voluntary flexibility. In other words, an agency may not compel an employee to telework, even if the duties of the position make that employee "telework eligible." However, although entering into a telework arrangement is voluntary, once the employee is under such an arrangement, he/she may be required to telework outside of his/ her normal telework schedule in the case of a temporary emergency situation if that understanding has been clearly communicated by the agency to the teleworking employee in the written telework agreement.  Also, it is important to remember that the intent of the Act is to promote the use of telework and agencies should make every effort to encourage employees and managers accordingly.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Not necessarily. The Act states the head of the agency may provide for an exemption from the training requirements "if the head of the agency determines that the training would be unnecessary because the employee is already teleworking under a work arrangement in effect before the date of enactment." The bottom line is that employees who have already been teleworking may be exempted from this training requirement; however, the decision to waive this training requirement must be made by the agency head and implemented in the manner that is normally done in your agency.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • The key difference between the telework relationship and the in-office relationship is your manager cannot see what you are doing when you are working at home.  It all comes down to trust.  You can take a number of simple steps to earn your manager’s trust by:
    • Doing your best work
    • Completing work assignments on time
    • Pitching in to help when needed (it is important to continue to be a team player even when teleworking)
    • Volunteering for projects
    • Working independently without the need for close supervision
    • Keeping your supervisor and co-workers informed about what you are working on and what you have accomplished
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • This is a common myth, but implemented properly, a telework program should not cause any extra work for non-teleworkers.  Teleworking and non-teleworking employees must understand expectations regarding telework arrangements including coverage, communications and responsibilities.  Also, managers should avoid distributing work based on “availability” by physical presence to avoid unfairly burdening coworkers who do not telework. Keep in mind good performance management practices are essential for telework to be effective and equitable.  For more guidance on performance management, please see OPM's Performance Management page.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • The Telework Enhancement Act of 2010 (Act) requires that each Executive agency designate a Telework Managing Officer (TMO). Before the law was passed, most agencies fulfilled the day-to-day operational aspects of telework through a telework coordinator (with telework coordinators at the subagency level). The telework coordinator served as the key contact for policy and program questions. Many coordinators, however, had telework as a collateral responsibility without much authority or contact with senior leaders. The Act requires the TMO to assume these duties as the main agency official on telework matters. The TMO is a senior official of the agency, established within the office of the Chief Human Capital Officer (CHCO), or its equivalent, and who has direct access to the head of the agency. Note that he or she does not need to be the CHCO. The important thing is that the position be given direct access to the head of the agency. We believe it is the intent of this legislation that the TMO be a strategic thinker and planner who will help the agency incorporate telework in a way that makes good business sense.

    The TMO is responsible for policy development and implementation related to telework programs; serves as an advisor to agency leadership; and is the primary point of contact with OPM on telework matters. In addition to making telework an integral way of doing business in the agency, the TMO will be responsible for helping with the development of goals and metrics in order to evaluate the effectiveness of the program. In designating a TMO, agencies should look for the same leadership competencies and high standards they would consider in selecting for any leadership position.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Federal hiring authority and decisions are made at the individual agency level.  The Governmentwide office for the Federal telework program does not maintain information about Federal job opportunities or a listing of Federal positions that are eligible for telework.  As required by the Telework Enhancement Act, each Federal agency establishes its own telework program authorizing employees to telework, including determinations about eligibility.  

    For more information about Federal job opportunities please visit the USAJOBS website.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Yes. OPM provides interactive, online telework training courses for both managers and employees, free of charge. Training for managers is also available through OPM’s Eastern and Western Management Development Centers.  Details on the Development Centers and course schedules can be found at OPM's Center for Leadership Development page.

    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
Control Panel

Unexpected Error

There was an unexpected error when performing your action.

Your error has been logged and the appropriate people notified. You may close this message and try your command again, perhaps after refreshing the page. If you continue to experience issues, please notify the site administrator.

Working...