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Frequently Asked Questions USAJOBS



  • To unsubscribe to email notifications on jobs:

    • Select My Account
    • Select Profile
    • Select Account Information and change the notification setting
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  • To unsubscribe to saved searches:


    • Select My Account
    • Select Saved Searches
    • Select edit and change the notification settings
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  • Most Federal agencies have a Selective Placement Program Coordinator and/or Special Emphasis Program Manager (SEPM) for employment of adults with disabilities, or equivalent, to assist agency management recruit, hire and accommodate individuals with disabilities at that agency. These Coordinators and/or Managers have many roles and responsibilities, including:

    • Advising managers about candidates available for placement in positions under special hiring authorities, and providing managers with information on reasonable accommodation and needs assessments for applicants and employees.
    • Helping managers determine the essential duties of the position, identify architectural barriers and possible modifications that allow individuals with disabilities to perform essential duties.
    • Helping persons with disabilities get information about current job opportunities, types of positions in the agency and how these positions are filled, and reasonable accommodation.
    • Working with public and private organizations involved in the placement of applicants with disabilities to provide information about their agency program and job opportunities and to facilitate the placement of applicants with disabilities in their agency.
    • Monitoring and evaluating selective placement program efforts and activities for individuals with disabilities to determine their effectiveness, and making changes as needed to improve program effectiveness.

    Use the Selective Placement Program Coordinator (SPPC) directory to find a Coordinator.

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  • Internet Explorer 5.X and AOL 8.0/7.0/6.0/5.0 for Windows:

    • Click 'Start' menu from Desktop.
    • Point to 'Settings'.
    • Click 'Control Panel'.
    • Click the 'Internet Options' icon.
    • Select the 'Security' tab.
    • Click the 'Internet' icon.
    • Click 'Custom Level'.
    • Scroll down until you see 'Cookies'.
    • Select 'Enable' under 'Allow cookies that are stored on your computer'.
    • Select 'Enable' under 'Allow per-session cookies (not stored)'.
    • Click 'OK', and click 'OK' again.
    • Close the 'Control Panel.'

    Internet Explorer 4.X and AOL 4.0 for Windows:

    • Click 'Start' menu from Desktop.
    • Point to 'Settings'.
    • Click 'Control Panel'.
    • Click the 'Internet' icon.
    • Select the 'Advanced' tab.
    • Scroll down until you see 'Cookies'.
    • Select 'Always accept cookies'.
    • Click 'Apply' and click 'OK'.
    • Then close the 'Control Panel.'

    Internet Explorer for Macintosh:

    • Click the 'Edit' menu.
    • Click 'Preferences'.
    • On the left margin, click 'Cookies' under 'Receiving Files'.
    • Next to 'When receiving cookies:', select 'Never Ask'.
    • Click 'OK'.

    AOL for Macintosh:

    • Click the 'My AOL' menu.
    • Click 'Preferences'.
    • Click the 'WWW' icon.
    • Click 'Advanced Settings'.
    • On the left margin, click 'Cookies' under 'Receiving Files'.
    • Next to 'When receiving cookies:', select 'Never Ask'.
    • Click 'OK' and click 'OK' again.

    Netscape 6.X:

    • Click the 'Edit' menu.
    • Click 'Preferences'.
    • On the 'Categories' list, click 'Cookies' below the 'Advanced' option.
    • Select 'Accept all cookies'.
    • Click OK.
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  • The amount of experience required varies for each job. Some jobs require no experience, while other jobs require years of specialized experience. For more information on the qualification standards published by the U.S. Office of Personnel Management (OPM) please click here. If you have questions related to how much experience you need for a particular job, view the "Qualifications and Evaluations" tab and the requirements described in the job announcement. For additional questions, contact the hiring agency listed on the right hand side of the job opportunity announcement.
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  • If your application was not forwarded to the hiring agency, review the "How to Apply" section of the job opportunity announcement (JOA) to ensure your Application is complete. To locate the agency contact information, go to "My Account" and view the job summary in your application history. The contact information is listed on the right hand side of the JOA as well as in the lower portion of the job announcement. You can also contact the human resources office of the hiring agency for additional assistance.
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  • If you receive an error message while resetting your password, click Contact Us for assistance. This will allow you to send an email to the Help Desk where you can request assistance by phone or email. You should receive a response within one business day.
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  • Why am I not receiving emails from my saved searches?  The emails that you receive from your saved search are only those announcements that have just been posted. If you found announcements on the USAJOBS website by running your saved search from your account, this can return all results in the USAJOBS database and not just new ones. If you have not received an announcement you expected in your saved search emails, then click Contact Us and provide the following information:  

    1. Your username (if known)  

    2. Your first and last name as it appears in your account  

    3. Your full street address including city, state and zip code  

    4. Your phone number  

    5. The number and exact title of the saved search involved as it shows in your
        account  

    6. The announcement or control number(s) of the announcement(s) you believe
        are new and should have been included in your emails  

    7. If possible, please try to attach the saved search email you feel should have
        contained the announcement
     
    Once we receive this information, we will verify your identity, log-in to your account, and review the situation to see why this may have occurred. We will email you once we have additional information for you.  


     
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  • Only one account may be opened per email address.

    Note:  Up to 5 resumes and 10 additional documents may be uploaded to each account. To open an additional account, you will need to use an alternative email address.
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  • The Office of Personnel Management administers the Federal Cyber Service: Scholarships for Service Program ; however, for information about paying for college, please visit the Department of Education Free Application for Federal Student Aid (FAFSA) Web site.
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