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M. Colleen Crowley serves as the Senior Advisor for Suitability, Fitness, and Credentialing. Ms. Crowley is a principal advisor to the Director of the U.S. Office of Personnel Management (OPM). She also serves as the Suitability Executive Agent and Senior Advisor for Investigations and Suitability for a variety of matters related to personnel investigations, suitability, fitness and credentialing vetting policies, programs, and processes.
In representing the Suitability Executive Agent, Ms. Crowley is principal advisor to the Performance Accountability Council (PAC) Chair, Office of Management and Budget, with the role of driving security, suitability and credentialing process reforms. In this capacity, Ms. Crowley leads a cross-government team of subject matter experts in the PAC Program Management Office (PMO) to facilitate, track, and enable program reforms.
Prior to this assignment, Ms. Crowley served as Deputy Associate Director for External Affairs (EA) for OPM’s Federal Investigative Services (OPM-FIS). OPM-FIS is the government's largest provider of background investigations supporting Federal agencies’ personnel security and suitability programs.
Ms. Crowley and her professional team were responsible for maintaining and evaluating policies pertaining to the quality and timeliness of investigation products and for overseeing activities related to investigations policy, records and information access, program assessments, agency liaison and training, and outreach. As the Deputy Associate Director, EA, Ms. Crowley represented OPM-FIS at national-level working groups and forums. Her last assignment in EA was representing OPM on the White House directed 120-day review of security and suitability processes in the fall of 2013. This review was documented in the Suitability and Security Processes Review Report to the President of February 2014, which provided a series of recommendations to establish new priorities for reform to mitigate risks while improving enterprise operations. These report recommendations were accepted by the President and resulted in prioritized government-wide vetting process reform initiatives. The implementation of these reforms is now the responsibility of the PAC agencies, facilitated by the PAC PMO.
Ms. Crowley began her Federal career in 1980 with the Naval Criminal Investigative Service (NCIS) as a file clerk, providing NCIS records information to OPM, the Defense Security Service and other Federal agencies. She went on to hold a number of increasingly responsible positions at NCIS, including background investigations reviewer and records manager. In 1988, she moved to the Chief of Naval Operations (CNO), where she served as a personnel security specialist with functional program management responsibilities for the Nuclear Weapons Personnel Reliability Program, the Limited Access Authorization Program, and the Security Education, Training and Awareness Program. She became the chief of Personnel Security Policy for the Department of the Navy in 1992, and in this capacity, represented the Department of the Navy at national-level program policy working groups and forums.
Ms. Crowley served as the Vice Chair of the Security Policy Board’s Personnel Security Committee (PSC) from 1997 until the PSC was replaced by the Personnel Security Working Group in 2000. Ms. Crowley has a Bachelor’s degree from George Mason University and a Master’s degree in Policy Management from Georgetown University.
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