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Happy New Year from Retirement Services!
This message is to bring you the latest news concerning Services Online (SOL) that will benefit you and your family.
Last summer, we introduced for the first time, the opportunity for annuitants and survivors to receive the annual notice and IRS 1099R from us using your SOL account. I’m pleased to say this has been a big success. Thousands of you signed up to receive these mailings using SOL. We are expecting even greater enrollment this year. Simply go to www.ServicesOnline.opm.gov to sign up. If you do not remember your password, instructions are provided on how to obtain another one. Remember, after 15 months of non-usage, your SOL password will expire.
Several of you have participated in our customer satisfaction survey. Overall satisfaction with SOL is eighty-seven percent with ninety-one percent of annuitants completing their transaction(s).
Retirement Services thanks you for helping to reduce our carbon footprint by reducing the number of mailings we send every year.
OPM will continue to keep your transactions on SOL secure and easy for you to access as we move toward a modern and responsive system that meets your needs now and in the future.
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