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    Frequently Asked Questions::How are providers' customers involved in the assessment process?

    How are providers' customers involved in the assessment process?

    The providers' customers complete a Customer Questionnaire which consists of assessment questions developed in part by the Provider Assessment customer work groups. The Customer Questionnaire assessment questions and customer satisfaction questions assess how well Federal HR SSCs and payroll providers operate and provide services to their customers.  The Customer Questionnaire also assesses the extent to which Federal customers are satisfied with HR and payroll services and business practices.

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