Human Resources and Security Specialists should use this tool to determine the correct investigation level for any covered position within the U.S. Federal Government.
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Agencies may request SAB to reopen a NACI for issue resolution of A,
B, or C issues (original, upgrades, or conversions). The agency should
submit a written request to reopen the case and show what issues need to
be resolved. Include the name and telephone number of the requesting
official and copies of pertinent documents.
If appropriate coverage or issue resolution is absent from a
background investigation, the case should be discussed with OPM-FIS
Systems Access Support Team at (724) 794-5612, extension 4600. SAST
will determine if the requested information was within the scope of the
requested investigation and should have been covered or if an upgrade
investigation or Reimbursable Suitability/Security Investigation (RSI)
is needed to obtain the information.
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