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Review the Federal Employees Group Life Insurance (FEGLI) Handbook
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If OFEGLI is paying the beneficiary less than $5,000, the beneficiary will receive a check.
If OFEGLI is paying the beneficiary $5,000 or more, the beneficiary will have a choice of two ways to receive the payment.
If the beneficiary is receiving $5,000 or more and does not make a decision on how to receive payment, a MetLife Total Control Account will be set up in the beneficiary' s name.
For more information, see the FEGLI Handbook chapter on claims.
Please report it here: https://apps.opm.gov/retire/death/death.cfm. If you are unable to use the website, you can report it by contacting OPM’s Retirement Office at 1-888-767-6738 or firstname.lastname@example.org. The phone lines are open from 7:30 am to 7:45 pm (Eastern Standard Time). It is a busy phone number so we encourage you to call early in the morning or after 5:00 pm when the phone lines are less busy.
If you disagree with the plan’s decision on your claim, the Federal Employees Health Benefits (FEHB) Program provides for an appeal process. Check your plans FEHB brochure to see if the service is covered, limited, or excluded.
If the plan again denies the claim, read the plan's decision letter carefully. Then, check your plan's brochure again. If you still disagree with the plan's decision, the disputed claims section of the brochure will tell you how to write to the U.S. Office of Personnel Management to ask us to review the claim.
If you have a complaint that is not related to a disputed claim, email your complaint to FEHB@opm.gov.
If you are enrolled in Option C life insurance, complete the FE-6 DEP, Statement of Claim, Option C -- Family Life Insurance according to instructions on the form. If you need help, contact OFEGLI at 1-800-633-4542.
If you are an employee, send the completed form, with a certified copy of the death certificate, to your employing agency.
If you are an annuitant, send the completed form, with a certified copy of the death certificate, to:
Office of Personnel Management
Retirement Operations Center
Attention: FE-6 DEP
Boyers, PA 16017
You can download and print the FE-6 here. OFEGLI will also mail a claim form to all beneficiaries.
Complete the FE-6 Claim for Death Benefits according to the instructions on the form. If you need help, contact MetLife at 1-800-633-4542.
If the insured person was a Federal RETIREE or compensationer:
You must report the death to OPM's Retirement Office. You can use this tool or you can call Retirement at 1-888-767-6738.
If you believe the retiree was enrolled in FEGLI Life Insurance and that you are a beneficiary, you can download a claim form and mail it to OFEGLI, an office of MetLife. MetLife determines who is entitled to FEGLI Life Insurance proceeds, for what amount, and processes all claims. OPM has no role in this process.
Due to privacy restrictions, OPM cannot release information about whether the retiree was enrolled in FEGLI Life Insurance, the amount of life insurance, or the names of the beneficiaries. MetLife will mail a claim form to each beneficiary. All inquiries about life insurance claims must be directed to MetLife.
If the insured person was a Federal EMPLOYEE:
You must report the death to the employee's human resources office.
If you believe the employee was enrolled in FEGLI Life Insurance and that you are a beneficiary, you can download a claim form and mail it to OFEGLI, an office of MetLife. MetLife determines who is entitled to FEGLI Life Insurance proceeds, for what amount, and processes all claims. OPM has no role in this process.
Due to privacy restrictions, the employee's human resources office cannot release information about whether the employee was enrolled in FEGLI Life Insurance, the amount of life insurance, or the names of the beneficiaries. MetLife will mail a claim form to each beneficiary. All inquiries about life insurance claims must be directed to MetLife.
If the insured person was FAMILY MEMBER covered under FEGLI Option C:
FEGLI Option C covers the lives of the employee/retiree's spouse and eligible children under age 22. If you have Option C coverage and an eligible family member dies, complete this form and submit it to the location indicated on page 1.
Send the completed form with a certified copy of the death certificate to the insured's agency if he/she died as an employee. If you are the deceased's widow(er) and the agency told you to send your claim form and other documents directly to OFEGLI, you should do that.
If the deceased was retired, send the form with a certified copy of the death certificate to:
Office of Federal Employees' Group Life Insurance
P.O. Box 6080
Scranton, PA 18505-6080
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