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Customer Interface processes agency requests to reopen investigations and conduct a Reimbursable Suitability Investigation (RSI). Agencies may submit their requests via fax (724) 738-0178, or mail:
PO BOX 618
1137 Branchton Rd.
Boyers, PA 16018-0618
If you have a question about a reopen or RSI, please call the Telephone Liaisons at (724) 794-5228.
Reopen or RSI requests must be typed on agency letterhead and contain the following:
For more information about RSIs, see the Federal Investigation Notices, Letter No. 97-2, dated July 29, 1997, and Letter No. 93-4, dated June 14, 1993; or, call SAST (724) 794-5612, extension 4600.
An individual's failure to register with the Selective Service is
considered an issue of eligibility for appointment, and agencies should
follow the guidance provided in 5 CFR 300.701-707 when considering such
individuals for appointment. Questions may be directed to the Human
Capital Leadership and Merit System Accountability Division at (202)
606-2131, or you may write to:
U.S. Office of Personnel Management
Human Capital Leadership and Merit System Accountability Division
1900 E Street NW, Room 7470
Washington, DC 20415
Agencies may request SAB to reopen a NACI for issue resolution of A, B, or C issues (original, upgrades, or conversions). The agency should submit a written request to reopen the case and show what issues need to be resolved. Include the name and telephone number of the requesting official and copies of pertinent documents.
If appropriate coverage or issue resolution is absent from a background investigation, the case should be discussed with OPM-FIS Systems Access Support Team at (724) 794-5612, extension 4600. SAST will determine if the requested information was within the scope of the requested investigation and should have been covered or if an upgrade investigation or Reimbursable Suitability/Security Investigation (RSI) is needed to obtain the information.
An individual's failure to register with the Selective Service is considered an issue of eligibility for appointment, and agencies should follow the guidance provided in 5 CFR 300.701-707 when considering such individuals for appointment. Questions may be directed to the Human Capital Leadership and Merit System Accountability Division at (202) 606-2131, or you may write to:
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