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Contact the eOPF Help Desk use the following preferred method is email at firstname.lastname@example.org and alternate method is 1-866-275-8518. You will need to provide the following:
1. Full Name
3. Contact information (phone and email)
4. The Agency URL impacted (the link to the website)
5. The Web Server number (found above the login and password prompts)
6. Complete description of the problem (include screen shots if possible)
If you forget or lose your password, you can click the ‘Forgot Your Password?’ link on the eOPF login screen. If you have logged into eOPF previously and have answered security questions, you are asked to verify your identity and, once successfully verified, you will be able to create a new password. If you have never previously logged into eOPF, contact your agency's human resource office.
The Official Personnel Folder (Standard Form 66) is a file containing records for an individual’s federal employment career. Employees with OPFs are those in the Executive Branch service, as listed in Title V of the United States Code and some federal employees not under Title V. The long-term records in the file are included to protect the legal and financial rights of the government and the employee. The OPF is part of the government-wide system of records, OPM/GOVT-1.
While every effort has been made to ensure that the information in your eOPF is correct, errors can occur. Any errors or omissions regarding content should be immediately reported to your agency's human resource servicing office for proper identification and resolution.
eOPF, like other web-based systems, is intuitive. During setup and installation selected human resource personnel attend classroom training, and end-user training is available at your agency's discretion.
If you disagree with the action that was taken rather than the way it was documented, then it's not a case where the records are wrong. In these cases, you have to file a grievance or appeal within the required time limits. If the records don't document what actually happened, then the records are wrong. If you're still employed, you should contact your Human Resources Office. If you're no longer employed, write to:
Deputy Associate Director
Office of the Chief Information Officer
Office of Personnel Management
1900 E Street, NW
Washington, DC 20415-6000
Include enough information to:
* Identify the record (your name and social security number, the name and date of the record).
* Explain why you think it's wrong, including any evidence supporting your position.
* Show how you would correct the record.
As of April 2010, approximately 70 agencies are in the process of, or have completed, their eOPF implementation. Over 1.1 million records have been converted to eOPF. Numerous agencies have made eOPF available to their employees. The list of agencies using eOPF continues to grow.
OPM is hosting the eOPF system for all federal government agencies. Nightly incremental backups are conducted, which include all new documents and any related information added on a given day. Full system-wide backups occur weekly. OPM performs complete off-site storage of the entire data repository monthly.
If your need assistance with your Employee Express account, please send an email and include your name, daytime telephone number, and full description of your request to EEXHelp@opm.gov.
For security reasons, please do not include your Social Security Number, Login ID or Password.
Contact your Human Resources Office if you have questions about your specific personnel or payroll records.
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