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Frequently Asked Questions USAJOBS



  • If you clicked Contact Us to have your account reset and did not receive an email containing a new password, then the email may have been blocked as spam. Check your spam folder. If the email is not in your spam folder, click Contact Us.
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  • Using your Saved Documents - USAJOBS allows your application for employment, maximum flexibility by giving you the ability to save up to ten attachments along with your resume such as a DD-214, SF-15, SF-50, OF-306, transcripts or other types of documents requested by announcements.

    To upload a document:

    1.Log-in at "My Account".
    2.Click on "Saved Documents".
    3.Click browse and select a file stored on your computer to include in your Saved Documents. Files must be less than 3mb and can either be .gif, .jpg, .jpeg, .png, .rtf, .doc, .docx or .pdf format.
    4.Enter a name for your document.
    5.Click "Upload". 


    After you have successfully uploaded a document, you can click to view or delete your document(s) at any time.

    TIP: Only attach the documents specifically requested by the announcement to which you are applying.

    NOTE: Attachments cannot be used in place of your USAJOBS resume. Your attachments will be sent with the USAJOBS resume you choose to use. To attach your own resume to your USAJOBS account, you can do so in the Resumes section of your account
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  • A hiring authority OPM grants to agencies to fill competitive service positions with applicants without prior Federal service, Federal employees without competitive service status, or those with status. DE appointments are subject to civil service laws and regulations to ensure fair and open competition. 
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  • To make your resume searchable, select My Account from the top menu, then select Resumes. There you will see your list of resumes and you can choose to make one searchable by clicking the Make Searchable link.
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  • Resumes are not typically emailed directly to a recruiter in the Federal hiring process. The “How to Apply” section of each job opportunity announcement (JOA) provides specific instructions on how to submit a resume for that specific job. Questions about a particular JOA, should be directed to the agency who posted it. The agency contact information for each announcement is listed at the bottom of the JOA and also to the right on the menu.
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  • The ability to return to an application is dependent upon the application process being used. If you are able to update your application through USAJOBS, there will be an "Update Application" button in the floating menu on the right of the announcement. Clicking this will take you back to the agency application system. Please note that some systems will allow you to make updates to your application, while others may delete the original application if you follow this process.  
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  • If you receive an error message while changing your email address, then the new email address you are trying to use is already in use on another USAJOBS account. Only one USAJOBS account may be associated with each email address.
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  • USAJOBS expires all jobs at 11:59 PM Eastern Time (ET) on the published closing date. However, agencies can close, remove, or cancel announcements from USAJOBS at their convenience. Typically, an agency would advise applicants of this potential on the JOA under "How to Apply." 

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  • The username and password you have established on USAJOBS cannot be used to log on to other systems such as QuickHire or Resumix. In the meantime, if you are experiencing a specific problem logging in to QuickHire, please contact the point of contact shown on the job opportunity announcement.
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  • You have the option of copying and pasting text from Word documents into the resume builder to more easily fill in the required information. However, some formatting in these documents may not work in the USAJOBS resume builder. To correct any formatting errors inside your announcement, you must first save the original file in a .txt format. To do this, go to the "Save As" option and then choose to save it as a "Plain Text (*.txt)" file. Open the new file and ensure the text appears in an acceptable format and then copy and paste your resume text into the resume builder.
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