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    Healthcare Plan Information

    Kaiser Permanente California Patient Safety Initiatives

    Our Vision for Patient Safety at Kaiser Permanente

    Kaiser Permanente Northern California is committed to remaining a national leader in workplace and patient safety, and becoming the safest place to give and receive care in California, the nation, and the world.

    Mission Statement

    As an integral part of the organization's Quality Program, patient safety requires providing patient centered care that is reliable, effective, consistent, and safe. This mission is founded on the philosophy that patient safety is every patient's right and every leader’s, employee’s, physician’s, and patient’s responsibility. It is an ongoing, relentless commitment to build safer systems using performance improvement methodology and to prevent needless harm.

    Guiding Values

    The values that guide patient safety planning, implementation, and decision-making at Kaiser Permanente are patient-centeredness, reliability, and transparency.


    The principles that promote excellent performance in the safe and effective delivery of health care are awareness, accountability, ability, and action. Activities that are aligned with these principles are implemented broadly and aimed at ongoing achievement of the following objectives:

    • A strong and unified patient safety culture, with patient safety embraced as a shared value.
    • An environment of accountability that encourages responsible reporting of near misses and errors and that looks to improve systems and not individual blame.
    • A measurement strategy that identifies harm and provides meaningful feedback on system performance and improvement activities
    • A proactive performance improvement process that prevents failure, identifies and mitigates hazards, and redesigns systems and processes to improve reliability
    • A prioritization process that optimizes the allocation of resources in the implementation of patient safety performance improvement strategies
    • Ongoing identification, sharing, and appropriate implementation of successful practices from other parts of the organization, other healthcare organizations, and organizations outside of healthcare
    • Ongoing patient safety and error prevention training and education for individuals and teams throughout the organization
    • Engaging the patient as a partner in safety
    • Developing new knowledge and understanding of patient and workplace safety in the delivery system
    • Identifying, assessing, and implementing the most appropriate indicators and measures of safety
    Control Panel