We will not refuse to cover the treatment of a condition you had before you enrolled in this Plan solely because you had the condition before you enrolled.

Coverage under this Plan qualifies as minimum essential coverage (MEC). Please visit the Internal Revenue Service (IRS) website at www.irs.gov/uac/Questions-and-Answers-on-the-Individual-Shared-Responsibility-Provision for more information on the individual requirement for MEC.

Our health coverage meets the minimum value standard of 60% established by the ACA. This means that we provide benefits to cover at least 60% of the total allowed costs of essential health benefits. The 60% standard is an actuarial value; your specific out-of-pocket costs are determined as explained in this brochure.

See https://health-benefits.opm.gov/PSHB/ for enrollment information as well as:

• Information on the PSHB Program and plans available to you
• A health plan comparison tool

Note: Contact the USPS for information on how to enroll in a PSHB Program Plan through the PSHB System.

Also, your employing or retirement office can answer your questions, give you other Plans’ brochures and other materials you need to make an informed decision about your PSHB coverage. These materials tell you:

• When you may change your enrollment
• How you can cover your family members
• What happens when you transfer to another Federal agency, go on leave without pay, enter military service, or retire
• What happens when your enrollment ends
• When the next Open Season for enrollment begins

We do not determine who is eligible for coverage. You will be responsible for making changes to your enrollment status through the PSHB System. In some cases, your employing or retirement office may need to submit documentation. For information on your premium deductions, you must also contact your employing or retirement office.

Once enrolled in your PSHB Program Plan, you should make any enrollment changes in the PSHB System located at https://health-benefits.opm.gov/pre-auth/landing. If you are unable to access your PSHB account online contact your employing office at (877)-477-3273 or retirement office at (888)-767-6738. If you have questions about your benefit coverage, contact us directly.

Self Only coverage is only for the enrollee. Self Plus One coverage is for the enrollee and one eligible family member. Self and Family coverage is for the enrollee and one or more eligible family members. Family members include your spouse and your children under age 26, including any foster children authorized for coverage by your employing agency or retirement office. Under certain circumstances, you may also continue coverage for a disabled child 26 years of age or older who is incapable of self-support.

If you have a Self Only enrollment, you may change to a Self Plus One or Self and Family enrollment if you marry, give birth, or add a child to your family. You may change your enrollment 31 days before to 60 days after that event. The Self Plus One or Self and Family enrollment begins on the first day of the pay period in which the child is born or becomes an eligible family member. 

You enroll in a PSHB Program Plan and make enrollment changes in the PSHB System located at https://health-benefits.opm.gov/PSHB/. If you are unable to access your PSHB account online contact your employing office at (877)-477-3273 or retirement office at (888)-767-6738. When you change to Self Plus One or Self and Family because you marry, the change is effective on the first day of the pay period that begins after your employing office receives your enrollment request. Benefits will not be available to your spouse until you are married. We may request that an enrollee verify the eligibility of any or all family members listed as covered under the enrollee’s PSHB enrollment.

Use the PSHB System if you want to change from Self Only to Self Plus One or Self and Family, and to add or remove a family member.

Your employing or retirement office will not notify you when a family member is no longer eligible to receive benefits. Please report changes in family member status, including your marriage, divorce, annulment, or when your child reaches age 26 through the PSHB System. We will send written notice to you 60 days before we proactively disenroll your child on midnight of their 26th birthday unless your child is eligible for continued coverage because they are incapable of self-support due to a physical or mental disability that began before age 26.

If you or one of your family members is enrolled in one PSHB Plan, you or they cannot be enrolled in or covered as a family member by another enrollee in another PSHB or FEHB Plan.

If you have a qualifying life event (QLE) - such as marriage, divorce, or the birth of a child - outside of the Federal Benefits Open Season, you may be eligible to enroll in the PSHB Program, change your enrollment, or cancel coverage using the PSHB System. For a complete list of QLEs, visit the PSHB website at www.opm.gov/healthcare-insurance/life-events. If you need assistance, please contact your employing agency, personnel/payroll office, or retirement office.

Family members covered under your Self and Family enrollment are your spouse (including your spouse by a valid common-law marriage from a state that recognizes common-law marriages) and children as described in the chart below. A Self Plus One enrollment covers you and your spouse, or one other eligible family member, as described below.

Natural children, adopted children, and stepchildren
Coverage: Natural children, adopted children, and stepchildren are covered until their 26th birthday.

Foster children
Coverage: Foster children are eligible for coverage until their 26th birthday if you provide documentation of your regular and substantial support of the child and sign a certification stating that your foster child meets all the requirements. Contact your human resources office or retirement system for additional information.

Children incapable of self-support
Coverage: Children who are incapable of self-support because of a mental or physical disability that began before age 26 are eligible to continue coverage. Contact your human resources office or retirement system for additional information.

Married children
Coverage: Married children (but NOT their spouse or their own children) are covered until their 26th birthday.

Children with or eligible for employer-provided health insurance
Coverage: Children who are eligible for or have their own employer-provided health insurance are covered until their 26th birthday.

Newborns of covered children are insured only for routine nursery care during the covered portion of the mother’s maternity stay.

You can find additional information at www.opm.gov/healthcare-insurance.

OPM implements the Federal Employees Health Benefits Children’s Equity Act of 2000.  This law mandates that you be enrolled for Self Plus One or Self and Family coverage in the PSHB Program if you are an employee subject to a court or administrative order requiring you to provide health benefits for your child(ren).  

If this law applies to you, you must enroll in Self Plus One or Self and Family coverage in a health plan that provides full benefits in the area where your children live or provide documentation to your employing office that you have obtained other health benefits coverage for your children.  If you do not do so, your employing office will enroll you involuntarily as follows:

• If you have no PSHB coverage, your employing office will enroll you for Self Plus One or Self and Family coverage, as appropriate, in the lowest-cost nationwide Plan option as determined by OPM 
• If you have a Self Only enrollment in a fee-for-service Plan or in an HMO that serves the area where your children live, your employing office will change your enrollment to Self Plus One or Self and Family, as appropriate, in the same option of the same Plan; or 
• If you are enrolled in an HMO that does not serve the area where the children live, your employing office will change your enrollment to Self Plus One or Self and Family, as appropriate, in the lowest-cost nationwide Plan option as determined by OPM 

As long as the court/administrative order is in effect, and you have at least one child identified in the order who is still eligible under the PSHB Program, you cannot cancel your enrollment, change to Self Only, or change to a plan that does not serve the area in which your children live, unless you provide documentation that you have other coverage for the children.   

If the court/administrative order is still in effect when you retire, and you have at least one child still eligible for PSHB coverage, you must continue your PSHB coverage into retirement (if eligible) and cannot cancel your coverage, change to Self Only, or change to a Plan that does not serve the area in which your children live as long as the court/administrative order is in effect. Similarly, you cannot change to Self Plus One if the court/administrative order identifies more than one child. Contact your employing office for further information.

For annuitants who are required to be enrolled in Medicare Part B as a condition to continue PSHB coverage in retirement: If you enroll in Medicare Part B and continue PSHB coverage in retirement, the child equity law applies to you and you cannot cancel your coverage, change to Self Only, or change to a Plan that does not serve the area in which your child(ren) live as long as the court/administrative order is in effect. You cannot be compelled to enroll or remain enrolled in Medicare Part B to maintain your PSHB enrollment as a condition to satisfy a court/administrative order. However, if you do not enroll (or remain enrolled) in Medicare Part B as required to continue your PSHB coverage in retirement (notwithstanding an existing court/administrative order), you will not be able to continue your PSHB coverage in retirement.

Our PDP EGWP is only available to Postal Service annuitants who are Medicare Part D-eligible, enrolled in this Plan and their covered Medicare Part D-eligible family members. Our PDP EGWP is not an open market Medicare Part D Plan. If you are an active Postal Service employee, or covered family member, and become eligible to enroll in Medicare Part D, you are not eligible to enroll in our PDP EGWP.  Please contact CMS for assistance at https://www.medicare.gov/ or call (800)-MEDICARE, (800) 633-4227, TTY (877) 486-2048 or call Member Services at (800)-632-9700.

The benefits in this brochure are effective January 1. If you joined this Plan during Open Season, your coverage and premiums begin on January 1. If you joined at any other time during the year, your employing office or retirement office will tell you the effective date of coverage.

If your enrollment continues after you are no longer eligible for coverage (i.e. you have separated from Federal service) and premiums are not paid, you will be responsible for all benefits paid during the period in which premiums were not paid. You may be billed for services received directly from your provider. You may be prosecuted for fraud for knowingly using health insurance benefits for which you have not paid premiums. It is your responsibility to know when you or a family member are no longer eligible to use your health insurance coverage.

When you retire, you can usually stay in the PSHB Program. Generally, you must have been enrolled in the FEHB and/or PSHB Program for the last five years of your Federal service. If you do not meet this requirement, you may be eligible for other forms of coverage, such as Temporary Continuation of Coverage (TCC).

You will receive an additional 31 days of coverage, for no additional premium, when:

• Your enrollment ends, unless you cancel your enrollment; or
• You are a family member no longer eligible for coverage.

Any person covered under the 31-day extension of coverage who is confined in a hospital or other institution for care or treatment on the 31st day of the temporary extension is entitled to continuation of the benefits of the Plan during the continuance of the confinement but not beyond the 60th day after the end of the 31-day temporary extension.

If you are eligible for coverage under spouse equity, you are only eligible to enroll in the FEHB Program. If you are not eligible for coverage under spouse equity and you are otherwise eligible for Temporary Continuation of Coverage (TCC), then you could enroll in TCC under the PSHB Program.

If you are an enrollee and your divorce or annulment is final, your ex-spouse cannot remain covered as a family member under your Self Plus One or Self and Family enrollment. You must enter the date of the divorce or annulment and remove your ex-spouse in the PSHB System. We may ask for a copy of the divorce decree as proof. If you need to change your enrollment type, you must use the PSHB System. A change will not automatically be made.

If you were married to an enrollee and your divorce or annulment is final, you may not remain covered as a family member under your former spouse’s enrollment. This is the case even when the court has ordered your former spouse to provide health coverage for you. However, you may be eligible for your own coverage under the spouse equity law or Temporary Continuation of Coverage (TCC). Former spouses eligible for coverage under the spouse equity law are not eligible to enroll in the PSHB Program. However, former spouses eligible for coverage under the spouse equity law may enroll in the FEHB Program. (Former Spouses seeking but not yet adjudicated as eligible for Spouse Equity may be entitled to TCC under a PSHB Plan in the interim).

Former spouses not meeting the spouse equity requirements may be eligible for TCC under the PSHB Program provided you otherwise meet the eligibility requirements for TCC. If you are recently divorced or are anticipating a divorce, contact your ex-spouse’s employing or retirement office to get information about your coverage choices. You can also visit OPM’s website at https://www.opm.gov/healthcare-insurance/life-events/memy-family/im-separated-or-im-getting-divorced/. We may request that you verify the eligibility of any or all family members listed as covered under the enrollee’s PSHB enrollment.

When a Postal Service annuitant who is Medicare Part D-eligible or their covered Medicare-eligible family member opts out of or disenrolls from our PDP EGWP, they will not have our prescription drug coverage under this Plan. If you do not maintain creditable coverage, re-enrollment in our PDP EGWP may be subject to a late enrollment penalty. Contact us for additional information at (800)-632-9700, (TTY: 711).

If you leave Federal service, or if you lose coverage because you no longer qualify as a family member, you may be eligible for Temporary Continuation of Coverage (TCC). For example, you can receive TCC if you are not able to continue your PSHB enrollment after you retire, if you lose your Federal job, or if you are a covered child and you turn 26.

You may not elect TCC if you are fired from your Federal job due to gross misconduct.

Enrolling in TCC. Get the RI 79-27, which describes TCC, from your employing or retirement office or from www.opm.gov/healthcare-insurance . It explains what you have to do to enroll.

Alternatively, you can buy coverage through the Health Insurance Marketplace where, depending on your income, you could be eligible for tax credit that lowers your monthly premiums. Visit www.HealthCare.gov to compare Plans and see what your premium, deductible, and out-of-pocket costs would be before you make a decision to enroll. Finally, if you qualify for coverage under another group health plan (such as your spouse’s Plan), you may be able to enroll in that Plan, as long as you apply within 30 days of losing PSHB Program coverage.

You may convert to a non-PSHB individual policy if:

• Your coverage under TCC or the spouse equity law ends (If you canceled your coverage or did not pay your premium, you cannot convert);
• You decided not to receive coverage under TCC or the spouse equity law; or
• You are not eligible for coverage under TCC or the spouse equity law.

If you leave Federal service, your employing office will notify you of your right to convert. You must contact us in writing within 31 days after you receive this notice. However, if you are a family member who is losing coverage, the employing or retirement office will not notify you. You must contact us in writing within 31 days after you are no longer eligible for coverage.

Your benefits and rates will differ from those under the PSHB Program; however, you will not have to answer questions about your health, a waiting period will not be imposed, and your coverage will not be limited due to pre-existing conditions. When you contact us we will assist you in obtaining information about health benefits coverage inside or outside the Affordable Care Act's Health Insurance Marketplace in your state. For assistance in finding coverage, please contact us at (303)-338-3800 or (800)-632-9700, or visit our website at www.kp.org.

If you would like to purchase health insurance through the ACA's Health Insurance Marketplace, please visit www.HealthCare.gov. This is a website provided by the U.S. Department of Health and Human Services that provides up-to-date information on the Marketplace.

We will send you an identification (ID) card when you enroll. You should carry your ID card with you at all times. You must show it whenever you receive services from a Plan provider or fill a prescription at a Plan pharmacy. Providers may request photo identification together with your ID card to verify identity. Until you receive your ID card, use your copy of the PSHB System enrollment confirmation.

If you do not receive your ID card within 30 days after the effective date of your enrollment, or if you need replacement cards, call Member Services at (303)-338-3800 or toll-free (800)-632-9700, (TTY: 711) or write to us at: Kaiser Foundation Health Plan of Colorado, Member Services, P.O. Box 378066, Denver, Colorado 80237-8066. After registering on our website at www.kp.org/postal, you may also request replacement cards electronically.

You get care from “Plan providers” and “Plan facilities”. You will only pay cost-sharing as defined in Section 4, Your Cost for Covered  Services.

PSHB Carriers must have clauses in their Plan provider agreements. These clauses provide that, for a service that is a covered benefit in the Plan brochure or for services determined not medically necessary, the Plan provider agrees to hold the covered individual harmless (and may not bill) for the difference between the billed charge and the in-network contracted amount. If a Plan provider bills you for covered services over your normal cost share (deductible, copay, co-insurance), contact your Carrier to enforce the terms of its provider contract.

Plan providers are physicians and other healthcare professionals in our service area that we contract with to provide covered services to our members. We contract with the Colorado Permanente Medical Group, P.C. (Medical Group) to provide or arrange covered services for our members. In addition, we contract with a panel of affiliated primary care providers, specialists, and other healthcare professionals to provide or arrange covered services for our members. Medical care is provided through physicians, nurse practitioners, physician assistants, and other skilled medical personnel. Specialists in most major specialties are available as part of the medical teams for consultation and treatment. Services by Plan providers are covered when acting within the scope of their license or certification under applicable state law. We credential Plan providers according to national standards.

Benefits are provided under this Plan for the services of covered providers, in accordance with Section 2706(a) of the Public Health Service Act. Coverage of practitioners is not determined by your state’s designation as a medically underserved area.

We list Plan providers in the provider directory, which we update periodically. The list is also on our website. Directories are available at the time of enrollment or upon request by calling Member Services at (303)-338-3800 or toll-free (800)-632-9700, (TTY: 711). 

Benefits described in this brochure are available to all members meeting medical necessity guidelines, regardless of race, color, national origin, age, disability, religion, sex, pregnancy, or genetic information.

This Plan provides Care Coordinators for complex conditions and can be reached at (800)-632-9700, (TTY: 711) for assistance.

Members may get covered routine care from any Plan provider at any Kaiser Permanente medical office and from any affiliated Plan provider in our service area.

Plan facilities are hospitals, medical offices, and other facilities in our service area that we own or contract with to provide covered services to our members. Kaiser Permanente offers comprehensive healthcare with Plan providers conveniently located throughout our service area.

We list Plan facilities in the provider directory, with their locations and phone numbers. Directories are updated on a regular basis and are available at the time of enrollment or upon request by calling Member Services at (303)-338-3800) or toll-free (800)-632-9700) (TTY 711). The list is also on our website at www.kp.org/postal.

You must receive your health services at Plan facilities, except if you have an emergency, authorized referral, or out-of-area urgent care. If you are visiting another Kaiser Permanente or allied plan service area, you may receive healthcare services at those Kaiser Permanente facilities. See Section 5(h), Wellness and Other Special Features, for more details. Under the circumstances specified in this brochure, you may receive follow-up or continuing care while you travel anywhere.

It depends on the type of care you need. First, you and each family member must choose a primary care provider. This decision is important since your primary care provider provides or arranges for most of your healthcare.

We encourage you to choose a primary care provider when you enroll. You may select a primary care provider from any of our available Plan providers who practice in these specialties: internal medicine, pediatrics, or family practice. If you do not select a primary care provider, one may be selected for you. Parents may choose a pediatrician as
the primary care provider for their child. Your primary care provider will provide most of your healthcare or request a referral for you to see a specialist.

To choose your primary care provider, you can either select one from our provider directory, from our website, www.kp.org/postal, or you can call Appointments and Medical Advice at (303)-338-4545 or toll-free (800)-218-1059, (TTY: 711). If you want to receive care from a specific provider who is listed in the directory, call Appointments and Medical Advice to verify that the provider still participates with the Plan and is accepting new patients.

Please notify us of the primary care provider you choose. If you need help choosing a primary care provider, call us. You may change your primary care provider at any time. You are free to see other Plan providers if your primary care provider is not available, and to receive care at other Kaiser Permanente facilities.

Specialty care is care you receive from providers other than a primary care provider. When your primary care provider believes you may need specialty care, they will request authorization from the Plan to refer you to a specialist for an initial consultation and/or for a certain number of visits. If the Plan approves the referral, you may seek the initial consultation from the specialist to whom you were referred. You must then return to your primary care provider after the consultation unless your referral authorizes a certain number of additional visits without the need to obtain another referral. The primary care provider must provide or obtain authorization for a specialist to provide all follow-up care. Do not go to the specialist for return visits unless your primary care provider gives you a referral that has been approved by us. However, you may see Plan gynecologists, obstetricians, optometrists, ophthalmologists, mental health, and substance use providers without a referral. You may make appointments directly with these providers.

Here are some other things you should know about specialty care:

• If you need to see a specialist frequently because of a chronic, complex, or serious medical condition, your primary care provider, in consultation with you and your attending specialist, may develop a treatment plan that allows you to see your specialist for a certain number of visits without additional referrals. Your primary care provider will use our criteria when creating your treatment plan (the provider may have to get an authorization or approval beforehand).
• If you are seeing a specialist when you enroll in our Plan, talk to your primary care provider. Your primary care provider will decide what treatment you need. If they decide to refer you to a specialist, ask if you can see your current specialist. If your current specialist does not participate with us, you must receive treatment from a specialist who does. Generally, we will not pay for you to see a specialist who does not participate with our Plan.
• If you are seeing a specialist and your specialist leaves the Plan, call your primary care provider, who will request for you to see another specialist. You may receive approved services from your current specialist until we can make arrangements for you to see a Plan specialist.
• You may continue seeing your specialist for up to 90 days if you are undergoing treatment for a chronic or disabling condition and you lose access to your specialist because:
  
  • We drop out of the PSHB Program and you enroll in another PSHB Plan (or become covered as a family member under a FEHB enrollment); or
  • We terminate our contract with your specialist for other than cause; or
  • We reduce our service area, and you enroll in another PSHB Plan

Contact us at (800)-632-9700, or if we drop out of the PSHB Program, contact your new Plan.

If you are in the second or third trimester of pregnancy and you lose access to your specialist based on the above circumstances, you can continue to see your specialist until the end of your postpartum care, even if it is beyond the 90 days.

Note: If you lose access to your specialist because you changed your carrier or Plan option enrollment, contact your new Plan.

Your Plan primary care provider or specialist will make necessary hospital arrangements and supervise your care. This includes admission to a skilled nursing or other type of facility.

We pay for covered services from the effective date of your enrollment. However, if you are in the hospital when your enrollment in our Plan begins, call our Member Services Department immediately at (303)-338-3800 or toll-free at (800)-632-9700, (TTY: 711). If you are new to the PSHB Program, we will arrange for you to receive care and provide benefits for your covered services while you are in the hospital beginning on the effective date of your coverage. 

If you changed from another PSHB Plan to us, your former Plan will pay for the hospital stay until:

• you are discharged, not merely moved to an alternative care center; 
• the day your benefits from your former Plan run out; or
• the 92nd day after you become a member of this Plan, whichever happens first.

These provisions apply only to the benefits of the hospitalized person. If your Plan terminates participation in the PSHB Program in whole or in part, or if OPM orders an enrollment change, this continuation of coverage provision does not apply. In such cases, the hospitalized family member’s benefits under the new Plan begin on the effective date of enrollment.

Your primary care provider arranges most referral requests to specialists. For certain services, your Plan provider must obtain approval from us. Before we approve a referral request, we may consider if the service or item is medically necessary and meets other coverage requirements. We call this review and approval process "prior authorization". If the referral request is approved, we will notify you that we have authorized your referral request.

Your Plan provider must obtain prior authorization for:

• Inpatient hospital care services, surgery, and procedures
• Outpatient surgery, related services, and procedures
• Ambulance transport (non-emergency)
• Anesthesia
• Applied Behavior Analysis (ABA) Therapy and autism treatment
• Bariatric surgery, Lap band (adjustable gastric band fills), and related services
• Biofeedback
• Biomarker Testing
• Cardiology
• Certain prescription medications as identified on our formulary
• Child Development Unit and Concussion Clinic at Children’s Hospital Colorado
• Community behavioral health program, behavior identification and treatment
• Developmental screening and assessment
• Dietary consultations
• Durable medical equipment (DME) and orthopedic and prosthetic devices
• Electroconvulsive therapy
• Endocrinology
• Enuresis Encopresis clinic
• Epilepsy Monitoring Unit
• Gastroenterology Eosinophilic Esophagitis clinic
• Genetic testing
• GI capsule endoscopy
• Hemophilia center
• Home health services
• Initial evaluation for eligibility and acceptance into a clinical trial
• Injections/Infusions
• Implantable devices
• Infectious disease
• Infertility diagnosis and treatment
• Insulin pumps/supplies and continuous glucose monitoring
• Intensive in-home or intensive outpatient treatment
• Interventional radiology
• Laboratory services not on our formulary
• Long Term Acute Care, acute rehabilitation, partial hospitalization, or residential treatment
• Medical dental services including oral maxillary services and temporomandibular joint treatment
• Mental health service plan
• Neurobehavioral status
• Neurology
• Neuromonitoring
• Neuropsychological evaluation and testing, psychological testing
• Neurosurgery
• Observation services
• Organ/tissue transplants and related services
• Orthopedics
• Outpatient alcohol or drug services, outpatient detoxification
• Outpatient physical therapy, occupational therapy, speech therapy
• All perinatal monitoring services
• Photopheresis
• Physical Medicine and Rehabilitation
• Pulmonary rehabilitation, cardiac rehabilitation
• Pulmonary Medicine
• The following radiology services:
  • MRI and MRA
  • PET scans
  • CT scans
  • Nuclear imaging studies
• Prenatal diagnostic tests outside of the doctor’s office
• Rheumatology
• Skilled nursing care
• Sleep Medicine
• Sleep studies
• Surgery - General
• Surgery - Head & Neck
• The following treatment therapies:
  • Dermatology light therapy
  • Enteral/parenteral therapy
  • Esketamine
  • Extracorporeal shock wave
  • Infusion therapy
  • Hyperbaric oxygen therapy
  • Pain management services
  • Radiation/oncology therapy, gamma, and CyberKnife
  • Sclerotherapy for varicose veins
  • Transcranial magnetic stimulation
• Weight loss clinic
• Wound care
• Services or items from a non-Colorado Permanente Medical Group provider, a non-Plan provider or at non-Plan facilities

To confirm if a referral request has been approved for a service or item that requires prior authorization, please call our Member Services Department at (303)-338-3800 or toll-free (800)-632-9700, (TTY: 711).

Your Plan provider submits the request for the services above with supporting documentation. You should call Member Services if you have not been notified of the outcome of the review within 15 calendar days. If your referral request is not approved, you have the right to ask us in writing to reconsider our initial decision (see Section 8, The Disputed Claims Process).

Prior authorization determinations are made based on the information available at the time the service or item is requested. We will not cover the service or item unless you are a Plan member on the date you receive the service or item.

For non-urgent care claims, we will tell the provider and/or hospital the number of approved inpatient days, or the care that we approve for other services that must have prior authorization. We will make our decision within 15 days of receipt of the pre-service claim. If matters beyond our control require an extension of time, we may take up to an additional 15 days for review and we will notify you of the need for an extension of time before the end of the original 15-day period. Our notice will include the circumstances underlying the request for the extension and the date when a decision is expected.

If we need an extension because we have not received necessary information from you, our notice will describe the specific information required and we will allow you up to 60 days from the receipt of the notice to provide the information.

If you have an urgent care claim (i.e., when waiting for the regular time limit for your medical care or treatment could seriously jeopardize your life, health, or ability to regain maximum function, or in the opinion of a physician with knowledge of your medical condition, would subject you to severe pain that cannot be adequately managed without this care or treatment), we will expedite our review and notify you of our decision within 72 hours. If you request that we review your claim as an urgent care claim, we will review the documentation you provide and decide whether or not it is an urgent care claim by applying the judgment of a prudent layperson that possesses an average knowledge of health and medicine.

If you fail to provide sufficient information, we will contact you within 24 hours after we receive the claim to let you know what information we need to complete our review of the claim. You will then have up to 48 hours to provide the required information. We will make our decision on the claim within 48 hours of (1) the time we received the additional information or (2) the end of the time frame, whichever is earlier.

We may provide our decision orally within these time frames, but we will follow up with written or electronic notification within three days of oral notification.

You may request that your urgent care claim on appeal be reviewed simultaneously by us and OPM. Please let us know that you would like a simultaneous review of your urgent care claim by OPM either in writing at the time you appeal our initial decision, or by calling us at (303)- 338-3800 or toll-free at (800)-632-9700: (TTY: 711). You may also call OPM’s Postal Service Insurance Operations PSIO at (202)-936-0002 between 8 a.m. and 5 p.m. Eastern Time to ask for the simultaneous review. We will cooperate with OPM so they can quickly review your claim on appeal. In addition, if you did not indicate that your claim was a claim for urgent care, call us at (303)-338-3800 or toll-free at (800)-632-9700: (TTY: 711). If it is determined that your claim is an urgent care claim, we will expedite our review (if we have not yet responded to your claim).

A concurrent care claim involves care provided over time or over a number of treatments. We will treat any reduction or termination of our pre-approved course of treatment before the end of the approved period of time or number of treatments as an appealable decision. This does not include reduction or termination due to benefit changes or if your enrollment ends. If we believe a reduction or termination is warranted, we will allow you sufficient time to appeal and obtain a decision from us before the reduction or termination takes effect.

If you request an extension of an ongoing course of treatment at least 24 hours prior to the expiration of the approved time period and this is also an urgent care claim, we will make a decision within 24 hours after we receive the claim.

Emergency services do not require prior authorization. However, if you are admitted to a facility, you or your family member must notify the Plan within 48 hours, or as soon as reasonably possible, or your claims may be denied.

You must obtain prior authorization from us for post-stabilization care you receive from non-Plan providers.

See Section 5(d), Emergency Services/Accidents for more information.

You do not need precertification of a maternity admission for a routine delivery.  However, if your medical condition requires you to stay more than 48 hours after a vaginal delivery or 96 hours after a cesarean section, then your physician or the hospital must contact us for precertification of additional days.  Further, if your baby stays after you are discharged, your physician or the hospital must contact us for precertification of additional days for your baby.

Note: When a newborn requires definitive treatment during or after the mother’s hospital stay, the newborn is considered a patient in their own right. If the newborn is eligible for coverage, regular medical or surgical benefits apply rather than maternity benefits.

If you request an extension of an ongoing course of treatment at least 24 hours prior to the expiration of the approved time period and this is also an urgent care claim, we will make a decision within 24 hours after we receive the claim.

You must receive your health services at Plan facilities, except if you have an emergency, authorized referral, or out-of-area urgent care. Your primary care provider will provide most of your healthcare, or give you a referral to see a specialist. If you do not obtain
a referral from us for services or items that require a referral, we will not pay any amount for those services or items and you may be liable for the full price of those services or items. This also includes any residual amounts, such as deductibles, copayments or coinsurance that are not covered or not paid by any other insurance plan you use to pay for those services or items.

Under extraordinary circumstances, such as natural disasters, we may have to delay your services or we may be unable to provide them. In that case, we will make all reasonable efforts to provide you with the necessary care.

If you have a pre-service claim and you do not agree with our decision regarding precertification of an inpatient admission or prior approval of other services, you may request a review in accord with the procedures detailed below. If your claim is in reference to a contraceptive, call (303)-338-3800.

If you have already received the service, supply, or treatment, then you have a post-service claim and must follow the entire disputed claims process detailed in Section 8.

Within 6 months of our initial decision, you may ask us in writing to reconsider our initial decision. Follow Step 1 of the disputed claims process detailed in Section 8 of this brochure.

In the case of a pre-service claim and subject to a request for additional information, we have 30 days from the date we receive your written request for reconsideration to

1. Precertify your hospital stay or, if applicable, arrange for the healthcare provider to give you the care or grant your request for prior approval for a service, drug, or supply; or
2. Ask you or your provider for more information. You or your provider must send the information so that we receive it within 60 days of our request. We will then decide within 30 more days.
3. If we do not receive the information within 60 days, we will decide within 30 days of the date the information was due. We will base our decision on the information we already have. We will write to you with our decision.

Write to you and maintain our denial.

In the case of an appeal of a pre-service urgent care claim, within 6 months of our initial decision, you may ask us in writing to reconsider our initial decision. Follow Step 1 of the disputed claims process detailed in Section 8 of this brochure.

Unless we request additional information, we will notify you of our decision within 72 hours after receipt of your reconsideration request. We will expedite the review process, which allows oral or written requests for appeals and the exchange of information by telephone, electronic mail, facsimile, or other expeditious methods.

After we reconsider your pre-service claim, if you do not agree with our decision, you may ask OPM to review it by following Step 3 of the disputed claims process detailed in Section 8 of this brochure.

Note: If you are enrolled in our Medicare PDP EGWP and do not agree with our benefit coverage decision you have the right to appeal.  See Section. 8(a) for information about the PDP EGWP appeal process.

Cost-sharing is the general term used to refer to your out-of-pocket costs (e.g., deductible, coinsurance, and copayments) for the covered care you receive.

A copayment is a fixed amount of money you pay to the provider, facility, pharmacy, etc., when you receive certain services. The amount of copayment will depend upon whether you are enrolled in the High Option, Standard Option, or Prosper, the type of provider, and the service or supply that you receive.

You pay a primary care provider copayment when you visit any primary care provider as described in Section 3, How You Get Care. You pay a specialist copayment when you receive care from a specialist as described in Section 3.

For example, under the High Option for diagnostic and treatment services as described in Section 5(a), you pay a $20 copayment when you receive diagnostic and treatment services from a primary care provider and a $30 copayment when you receive these services from a specialty care provider.

Under the Standard Option, you pay a $30 copayment when you receive diagnostic and treatment services from a primary care provider and a $40 copayment when you receive these services from a specialty care provider.

Under Prosper, you pay a $10 copayment when you receive diagnostic and treatment services from a primary care provider and a $35 copayment when you receive these services from a specialty care provider.

A deductible is a fixed expense you must incur for certain covered services and supplies before we start paying benefits for them. Copayments do not count toward any deductible.

• The High Option has no deductible.
• The calendar year deductible for the Standard Option is $150 per person. Under a Self Plus One or Self and Family enrollment, the deductible is considered satisfied and benefits are payable for all family members when the combined covered expenses applied to the calendar year deductible for family members reach $300 under the Standard Option.
• The calendar year deductible for Prosper is $350 per person. Under a Self Plus One or Self and Family enrollment, the deductible is considered satisfied and benefits are payable for all family members when the combined covered expenses applied to the calendar year deductible for family members reach $700 under Prosper.

Note: If you change PSHB Plans during Open Season, the effective date of your new PSHB Plan is January 1 of the next year, and a new deductible starts on January 1.  If you change Plans at another time during the year, you must begin a new deductible under your new Plan.

If you change options in this Plan during the year, we will credit the amount of covered expenses already applied toward the deductible of your old option to the deductible of your new option.

Coinsurance is the percentage of our allowance that you must pay for your care. Coinsurance does not begin until you have met your calendar year deductible.

Example: In our High Option, you pay 10% of our allowance for durable medical equipment.

After your (deductible, copayments, and coinsurance) reaches the out-of-pocket maximum, you do not have to pay any more for covered services, with the exception of certain cost-sharing for the services below, which do not count toward your catastrophic protection out-of-pocket maximum.

Your out-of-pocket maximum for services rendered during the 2027 calendar year is: 

High Option

$5,000 per person, up to $10,000 per family enrollment

Standard Option

$6,500 per person, up to $13,000 per family enrollment

Prosper

$8,000 per person, up to $16,000 per family enrollment

For members enrolled in our Plan's associated MA-PD or PDP EGWP, we are required to accumulate all members’ actual out-of-pocket costs for Medicare-covered drugs, services and supplies toward the PSHB catastrophic maximum(s), unless specifically excluded as indicated in Section 5(f)(a).

If you are enrolled in our Medicare Prescription Drug Plan (PDP) Employer Group Waiver Plan (EGWP), the prescription drug true out-of-pocket cost (TrOOP) is $2,400. After this is met, we pay 100% of all eligible covered prescription drug benefits.

If you changed to this PSHB Plan during Open Season from a Plan with a catastrophic protection benefit the effective date of the change is January 1, and covered expenses apply to this Plan’s catastrophic protection benefit starts on January 1.  

Note: If you change PSHB Plans during Open Season the effective date of your new PSHB Plan is January 1 of the next year, and a new catastrophic protection accumulation starts on January 1. If you change Plans at another time during the year, you must begin a new catastrophic protection accumulation under your new Plan.

Note: If you change options in this Plan during the year, we will credit the amount of covered expenses already accumulated toward the catastrophic out-of-pocket limit of your prior option to the catastrophic protection limit of your new option.

Facilities of the Department of Veterans Affairs, the Department of Defense and the Indian Health Service are entitled to seek reimbursement from us for certain services and supplies they provide to you or a family member. They may not seek more than their governing laws allow. You may be responsible to pay for certain services and charges. Contact the government facility directly for more information.

The No Surprises Act (NSA) is a federal law that provides you with protections against “surprise billing” and “balance billing” for out-of-network emergency services; out-of-network non-emergency services provided with respect to a visit to a participating health care facility; and out-of-network air ambulance services. We use “Plan providers” and “Plan facilities” to refer to “in-network” services.

A surprise bill is an unexpected bill you receive for:

• emergency care – when you have little or no say in the facility or provider from whom you receive care, or for
• non-emergency services furnished by nonparticipating providers with respect to patient visits to participating health care facilities, or for
• air ambulance services furnished by nonparticipating providers of air ambulance services.

Balance billing happens when you receive a bill from the nonparticipating provider, facility, or air ambulance service for the difference between the nonparticipating provider's charge and the amount payable by your health plan.

Your health plan must comply with the NSA protections that hold you harmless from surprise bills.

In addition, your health plan complies with the surprise billing laws of Colorado and C.R.S. § 10-16-704(3)(d)(II), § 10-16-704(5.5), and § 10-16-704(15).S. § 10-16-704(3)(d)(II), § 10-16-704(5.5), and § 10-16-704(15).

For specific information on surprise billing, the rights and protections you have, and your responsibilities go to www.kp.org/postal or contact the health Plan at (303)-338-3800.

Professional services of physicians and other healthcare professionals

• In a physician’s office
• Office medical consultations
• Second surgical opinion
• At home
• Advance care planning

$20 per primary care office visit

$30 per specialty care office visit

Note: You pay up to $200 for drugs administered in connection with your care.

$30 per primary care office visit (nothing for children through age 17)

$40 per specialty care office visit

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

$10 per primary care office visit

$35 per specialty care office visit

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

 Not covered:

• Drugs administered in a clinical setting, such as androgen blockers, estrogen, progesterone, and testosterone, to align an individual’s physical appearance with an identity that differs from his or her sex
• Drugs administered in a clinical setting for the purpose of delaying the onset or progression of normally timed puberty (including GnRH agonists)

All charges

All charges

All charges

Procedures received during an office visit

Note: Surgical procedures require prior approval. See Section 3, You need prior Plan approval for certain services.

Nothing after you pay the office visit copayment

Nothing after you pay the primary care copayment

Specialty care office copayment plus 10% of our allowance after the deductible

Nothing after you pay the primary care copayment

Specialty care office copayment plus 20% of our allowance after the deductible

Professional services of physicians and other healthcare professionals

• During a hospital stay
• In a skilled nursing facility
• In a rehabilitation facility

Nothing

Nothing after the deductible

20% of our allowance after the deductible

Professional services of physicians and other healthcare professionals delivered through telehealth, such as:

• Interactive video
• Phone visits
• Email

Note: Visits may be limited by provider type, location, and benefit-specific limitations, such as visit limits.

Nothing

Nothing

Nothing

Tests, such as:

• Blood test
• Urinalysis
• Non-routine Pap test
• Pathology
• Electrocardiogram

Nothing 

Nothing 

Nothing 

• X-ray

$20 per visit

$30 per visit after the deductible

Nothing

• Non-routine mammogram
• Ultrasound
• EEG

Nothing

Nothing

Nothing

• CT/CAT scan
• MRI
• PET scan
• Nuclear medicine

$125 per procedure per body part

$150 per procedure per body part after the deductible

$250 per procedure per body part after the deductible

Note: See Section 3, You need prior Plan approval for certain services.

Applies to this benefit

Applies to this benefit

Applies to this benefit

Annual behavioral health screening

Annual routine physical

Nothing

Nothing

Nothing

The following preventive services are covered at the time interval recommended at each of the links below:

• U.S. Preventive Services Task Force (USPSTF) A and B recommended screenings  such as cancer, osteoporosis, depression, diabetes, high blood pressure, total blood cholesterol, HIV, and colorectal cancer. For a complete list of screenings go to the U.S. Preventive Services Task Force (USPSTF) website at 
  www.uspreventiveservicestaskforce.org/uspstf/recommendation-topics/uspstf-a-and-b-recommendations
• Individual counseling on prevention and reducing health risks
• Services such as routine prostate specific antigen (PSA) test
• We cover other preventive services required by federal healthcare reform legislation (the Affordable Care Act and implementing regulations) and additional services that we include in our preventive services benefit. For a complete list of Kaiser Permanente preventive services, visit our website at www.kp.org/prevention
• Preventive care benefits for women such as Pap smears, gonorrhea prophylactic medication to protect newborns, annual counseling for sexually transmitted infections, contraceptive methods, screening for interpersonal, intimate partner, and domestic violence, and well-women visits. Well-women visits also include prepregnancy, prenatal, postpartum, and interpregnancy visits. For a complete list of preventive care benefits for women go to the Health and Human Services (HHS) website at https://www.hrsa.gov/womens-guidelines
• To build your personalized list of preventive services go to https://health.gov/myhealthfinder

Nothing

Nothing

Nothing

• Routine mammogram 

Nothing

Nothing

Nothing

Routine use of adult immunizations recommended by the Advisory Committee on Immunization Practices (ACIP) and adopted by the Centers for Disease Control and Prevention (CDC) are covered. A recommendation is considered to be for routine use if it is listed on the Immunization Schedules of the Centers for Disease Control and Prevention. For the current immunization schedule, visit https://www.cdc.gov/vaccines/imz-schedules/index.html

Notes:

• You may pay cost-sharing for any procedure, injection, diagnostic service, laboratory or X- ray service that is provided in conjunction with a routine physical exam and is not included in the preventive recommended listing of services.
• You should consult with your provider to determine what is appropriate for you.
• See Section 3, You need prior Plan approval for certain services. 

Nothing

Nothing

Nothing

Obesity counseling, screening, and referral for those persons at or above the USPSTF obesity prevention risk factor level, to intensive nutrition and behavioral weight-loss therapy, counseling, or family-centered programs under the USPSTF A and B recommendations are covered as part of prevention and treatment of obesity as follows:

• Intensive nutrition and behavioral weight-loss counseling therapy.

Kaiser Permanente’s unique integrated model of care and coverage enables us to provide whole-person care that meets the unique needs of each individual patient, without coverage limitations or strict eligibility criteria. Our approach to weight management with our patients includes lifestyle modification programs when clinically appropriate. All Kaiser Permanente regions offer lifestyle programs that align with USPSTF recommendations for program duration, including providing the required 26 or more contact hours over 3 to 12 months, to support members in their weight management journey. Additionally, our physicians work with patients to determine the appropriate length of program participation to meet their unique needs.

We offer several aspects of an Intensive Behavioral Treatment program to our adolescent and pediatric members, including: medical nutritional therapy by registered dietitians, behavioral therapy by a pediatric psychologist, and supervised physical activity by a pediatric physical therapist. Members are offered individual or group-based training. 

• Family-centered programs when medically identified to support obesity prevention and management by an in-network provider.

Family-centered programs include The Healthy Eating, Active Living (HEAL) program offered by Kaiser Permanente to help children and teens aged 3-17 years old and their families make lasting healthy lifestyle choices to help maintain a healthy weight. HEAL offers 6–12-month programs on healthy lifestyle changes, healthy cooking courses, and recommended physical activity. The HEAL program is available to any patient with a BMI>85%.

Kaiser Permanente physicians work with our members using a shared decision-making model to develop individualized treatment plans to address clinical condition(s) and personal goals, and provide access to other weight management experts when needed, including dieticians and behavioral health coaches. Kaiser Permanente also offers healthy weight, nutrition, and exercise programs and resources to instill healthy lifestyle behaviors and promote good health. Program offerings may include:

• In-person and virtual classes
• Wellness coaching by phone
• Healthy lifestyle programs
• Fitness programs

• Intensive Behavioral Therapy (IBT) for Cardiovascular Risk Factors

While we do not have a formal IBT program, we do have the components of Intensive Behavioral Therapy available to our patients; these components are offered within our integrated model and all care team members have access to our electronic medical record to coordinate and oversee care plans. Our programs focus on assessing readiness to change and supporting effective and sustained behavior change. Patients with cardiovascular risk factors (e.g. smoking, elevated blood pressure, high cholesterol, obesity, diabetes, and physical inactivity) receive targeted recommendations from wellness coaches, health educators, and other clinicians as appropriate to identify behavioral and lifestyle modifications for better health outcomes. Additionally, patients diagnosed with cardiovascular conditions and/or other comorbidities are automatically enrolled in the relevant disease management program within our system and will receive personalized support to manage their condition.

Visit kp.org/classes for more information, or see Section 5(h), Wellness and Other Special Features, for nutritional and behavioral lifestyle support details.

• Visit www.kp.org/postal to review additional information on Kaiser Permanente's requirements for weight loss medications and weight loss programs.

Notes:

• See Section 5(h) Wellness and Other Special Features and Non-PSHB Benefits Available to Plan Members for details on our nutritional and physical activity support for members.
• When anti-obesity medication is prescribed. See Section 5(f) or 5(f)(a), if applicable.
• When Bariatric or Metabolic surgical treatment or intervention is indicated for severe obesity, see Section 5(b).

Nothing

Nothing

Nothing

Not covered:

• Physical exam required for obtaining or continuing employment or insurance, attending schools or camp, court ordered parole or probation, athletic exams, or travel.
• Immunizations, boosters, and medications for travel or work-related exposure.

All charges

All charges

All charges

Annual behavioral health screening

Annual routine physical

Nothing

Nothing

Nothing

• Well-child visits, examinations, and other preventive services as described in the Bright Future Guidelines provided by the American Academy of Pediatrics. For a complete list of the American Academy of Pediatrics Bright Futures Guidelines go to https://brightfutures.aap.org. For preventive immunizations see guidance below.

• Routine use of children’s immunizations recommended by the Advisory Committee on Immunization Practices (ACIP) schedule and adopted by the Centers for Disease Control and Prevention (CDC) are covered. A recommendation is considered to be for routine use if it is listed on the Immunization Schedules of the Centers for Disease Control and Prevention. For the current immunization schedule, visit https://www.cdc.gov/vaccines/hcp/imz-schedules/child-adolescent-age.html

Nothing

Nothing

Nothing

• You can also find a complete list of U.S. Preventive Services Task Force (USPSTF) online at
  www.uspreventiveservicestaskforce.org/uspstf/recommendation-topics/uspstf-a-and-b-recommendations

• We cover other preventive services required by federal healthcare reform legislation (the Affordable Care Act and implementing regulations) and additional services that we include in our preventive services benefit. For a complete list of Kaiser Permanente preventive services visit our website at www.kp.org/prevention 

• To build your personalized list of preventive services go to https://health.gov/myhealthfinder

Notes: 

• You may pay cost-sharing for any procedure, injection, diagnostic service, laboratory or X- ray service that is provided in conjunction with a routine physical exam and is not included in the preventive recommended listing of services.
• Hearing screenings are provided by a primary care provider as part of a well-child care visit. For other hearing exams or tests, see Section 5(a), Diagnostic and treatment  services or Section 5(a), Hearing services.

Nothing

Nothing

Nothing

Obesity counseling, screening, and referral for those persons at or above the USPSTF obesity prevention risk factor level, to intensive nutrition and behavioral weight-loss therapy, counseling, or family-centered programs under the USPSTF A and B recommendations are covered as part of prevention and treatment of obesity as follows:

• Intensive nutrition and behavioral weight-loss counseling therapy

Kaiser Permanente’s unique integrated model of care and coverage enables us to provide whole-person care that meets the unique needs of each individual patient, without coverage limitations or strict eligibility criteria. Our approach to weight management with our patients includes lifestyle modification programs when clinically appropriate. All Kaiser Permanente regions offer lifestyle programs that align with USPSTF recommendations for program duration, including providing the required 26 or more contact hours over 3 to 12 months, to support members in their weight management journey. Additionally, our physicians work with patients to determine the appropriate length of program participation to meet their unique needs.

We offer several aspects of an Intensive Behavioral Treatment program to our adolescent and pediatric members, including: medical nutritional therapy by registered dieticians, behavioral therapy by a pediatric psychologist, and supervised physical activity by a pediatric physical therapist. Members are offered individual or group-based training. 

Our Adolescent Lifestyle Medicine program is recognized as an intensive, longitudinal intervention designed to support sustainable health behavior change in youth. The program spans six months or more, with monthly physician visits that include a 60-minute initial consultation followed by 30-minute follow-ups throughout the course of the program.

Our Teen Mindfulness virtual workshop is another valuable offering for members between the ages of 12 and 17 years old. This workshop consists of 6 weekly sessions where members can expect to learn about the mind/body connection, emotions, and thoughts, and build their strengths. This workshop is open to all our interested pediatric members, and there are no specific BMI criteria for participating in the workshops.

• Family-centered programs when medically identified to support obesity prevention and management by an in-network provider.

Family-centered programs include The Healthy Eating, Active Living (HEAL) program offered by Kaiser Permanente to help children and teens aged 3-17 years old and their families make lasting healthy lifestyle choices to help maintain a healthy weight. HEAL offers 6–12-month programs on healthy lifestyle changes, healthy cooking courses, and recommended physical activity. The HEAL program is available to any patient with a BMI>85%.

 Kaiser Permanente physicians work with our members using a shared decision-making model to develop individualized treatment plans to address clinical condition(s) and personal goals, and provide access to other weight management experts when needed, including dieticians and behavioral health coaches. Kaiser Permanente also offers healthy weight, nutrition, and exercise programs and resources to instill healthy lifestyle behaviors and promote good health. Program offerings may include:

• In-person and virtual classes
• Wellness coaching by phone
• Healthy lifestyle programs
• Fitness programs

• Intensive Behavioral Therapy (IBT) for Cardiovascular Risk Factors

While we do not have a formal IBT program, we do have the components of Intensive Behavioral Therapy available to our patients; these components are offered within our integrated model and all care team members have access to our electronic medical record to coordinate and oversee care plans. Our programs focus on assessing readiness to change and supporting effective and sustained behavior change. Patients with cardiovascular risk factors (e.g. smoking, elevated blood pressure, high cholesterol, obesity, diabetes, and physical inactivity) receive targeted recommendations from wellness coaches, health educators, and other clinicians as appropriate to identify behavioral and lifestyle modifications for better health outcomes. Additionally, patients diagnosed with cardiovascular conditions and/or other comorbidities are automatically enrolled in the relevant disease management program within our system and will receive personalized support to manage their condition.

Visit kp.org/classes for more information, or see Section 5(h), Wellness and Other Special Features, for nutritional and behavioral lifestyle support details.

• Visit www.kp.org/postal to review additional information on Kaiser Permanente's requirements for weight loss medications and weight loss programs.

Notes:

• See Section 5(h) Wellness and Other Special Features and Non-PSHB Benefits Available to Plan Members for details on our nutritional and physical activity support for members.
• When anti-obesity medication is prescribed. See Section 5(f).
• When Bariatric or Metabolic surgical treatment or intervention is indicated for severe obesity, see Section 5(b).

Nothing

Nothing

Nothing

Complete maternity (obstetrical) care, such as:

• Prenatal and Postpartum care
• Screening for gestational diabetes
• Screening and counseling for prenatal and postpartum depression

Note:

Early intervention is a hallmark of Kaiser Permanente's prenatal care program. Prenatal care screenings can help detect or prevent many adverse health outcomes and identify members with high-risk pregnancies. In Kaiser Permanente's patient-centered model of care, the care plan for patients with high-risk pregnancies is determined based on the patient's unique needs and condition. This may include ultrasounds, fetal monitoring, and/or additional in-person prenatal visits, and supportive touchpoints with nurses or other care coordinators.

Nothing 

Nothing

Nothing

• Delivery

Note: You pay nothing for inpatient professional delivery services.

Nothing

Nothing

20% of our allowance after the deductible

• Breastfeeding and lactation support, supplies, and counseling for each birth

Note: We cover milk pumps and supplies under Durable Medical Equipment (DME).  

Nothing

Nothing

Nothing

• Office administered drugs

Note: You pay up to $200 for drugs administered in connection with your care.

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

Notes:

• Routine maternity care is covered after confirmation of pregnancy.
• Your Plan provider does not have to obtain prior approval from us for your vaginal delivery. See Section 3, You need prior Plan approval for certain services, for prior approval guidelines.
• You may remain in the hospital up to 48 hours after a vaginal delivery and 96 hours after a cesarean delivery. We will extend your inpatient stay if medically necessary.
• We cover routine nursery care of the newborn child during the covered portion of the mother’s maternity stay. We will cover other care of an infant who requires non-routine treatment only if we cover the infant under a Self Plus One or Self and Family enrollment. 
• When a newborn requires definitive treatment during or after the mother's hospital stay, the newborn is considered a patient in their own right. If the newborn is eligible for coverage, regular medical or surgical benefits apply rather than maternity benefits. In addition, circumcision is covered at the same rate as for regular medical or surgical benefits.
• We pay hospitalization and surgeon services for non-maternity care the same as for illness and injury.
• You pay cost-sharing for other services, including:
  • Diagnostic and treatment services for illness or injury received during a non-routine maternity care visit as described in this section.
  • Lab, X-ray and other diagnostic tests(including ultrasounds), durable medical equipment as described in this section.
  • Surgical services as described in Section 5(c) Outpatient hospital or ambulatory surgical center.
  • Hospitalization (including room and board and delivery) as described in Section 5(c), Inpatient Hospital.

Applies to this benefit

Applies to this benefit

Applies to this benefit

• As part of your coverage, you have access to in-network Certified Nurse Midwives (CNM) within our service area, in person doula coverage, and board-certified lactation specialists during the prenatal and post-partum period. 
• An initial visit with a birthing doula, and up to 11 additional visits in any combination of pre-natal and postpartum visits within our service area.

Nothing

Nothing

Nothing

Not covered:

Doula services that include:

• Clinical or medical services (such as taking blood pressure or temperature, fetal heart tone checks, vaginal examination or postpartum clinical care)
• Assistance with activities of daily living
• Alternative or complementary modalities (such as aromatherapy, childbirth education, massage therapy, or placenta encapsulation)
• Yoga
• Birthing ceremonies
• Over-the-counter supplies or drugs
• Home birth

All charges

All charges

All charges

A range of voluntary family planning services, without cost sharing, that includes at least one form of contraception in each of the categories in the HRSA-supported guidelines. This list includes: 

• Voluntary female sterilization
• Surgically implanted contraceptives
• Injectable contraceptive drugs (such as Depo Provera)
• Intrauterine devices (IUDs)
• Diaphragms
• Family planning counseling
• Contraceptive counseling

Notes:

• See Section 5(b), Surgical and Anesthesia Services
• See additional Family Planning and Prescription drug coverage in Section 5(f) or 5(f)(a), if applicable
• Your Plan offers some type of voluntary female sterilization surgery coverage at no cost to members. The contraceptive benefit includes at least one option in each of the HRSA-supported categories of contraception (as well as the screening, education, counseling, and follow-up care). Any type of voluntary female sterilization surgery that is not already available without cost sharing can be accessed through the contraceptive exceptions process described below.
• Kaiser Permanente physicians prescribe the appropriate level of medically necessary contraceptive medications to PSHB members. To ensure physicians can make appropriate exceptions, they have the authority to prescribe brand name or non-formulary contraceptive drugs for members without administrative review if their opinion is that a particular drug is medically necessary and would be more beneficial for an individual member. Members pay their regular prescription drug copayment for medically necessary brand name drugs. Information on contraceptive coverage is available to PSHB members on www.kp.org/postal and www.kp.org/health-wellness.

• Kaiser Permanente does not have any coverage exceptions for surgical contraception methods. If surgical contraception procedures are performed for the purpose of contraception, they are covered without cost-sharing.

  As an integrated care delivery system, our providers are contracted with us. They can assess the need for surgical contraception based on ACA requirements and medical necessity. Therefore, we do not have exception forms for our members to complete or a review process to follow. Our coverage is based on required guidelines and clinical necessity.

• Once we have been contacted with exception request information sufficient for us to make a determination, you will receive a response within 24 hours or the next business day. Contraceptive exception requests are not subject to Section 8. The Disputed Claims Process. If you are having problems accessing contraceptive coverage or need more information about contraception, you can email contraception@opm.gov or visit Member Resources at kp.org/postal or OPM's website at Contraception Coverage at www.opm.gov/healthcare-insurance/healthcare/contraception-coverage/.
• If you are having problems accessing contraceptive coverage or need more information about contraception, email OPM at contraception@opm.gov or visit OPM's website at Contraception Coverage at opm.gov/healthcare-insurance/healthcare/contraception-coverage/.

Nothing

Nothing

Nothing

Voluntary male sterilization 

Nothing

Nothing

Nothing

Not covered:

• Reversal of voluntary surgical sterilization
• Genetic testing and counseling

All charges

All charges

All charges

Infertility is the inability of an individual to conceive or produce conception during a period of 1 year if the female is age 35 or younger, or during a period of 6 months if the female is over the age of 35, or having a medical or other demonstrated condition that is recognized by a Plan provider as a cause of infertility.

See Section 3, You need prior Plan approval for certain services, for more information.

Diagnosis and treatment of infertility, such as:

• Artificial insemination:
  • Intravaginal insemination (IVI)
  • Intracervical insemination (ICI)
  • Intrauterine insemination (IUI)
• Semen analysis
• Hysterosalpingogram
• Hormone evaluation

50% coinsurance

50% coinsurance after deductible

50% coinsurance after deductible

• In vitro fertilization (IVF)
  • You are covered for an annual benefit maximum of $50,000
  • Unlimited egg retrievals while member is enrolled
  • Services are limited to 3 attempts per live birth, per calendar year

50% coinsurance

50% coinsurance after deductible

50% coinsurance after deductible

Fertility preservation for iatrogenic infertility:

• Unlimited embryo transfers when recommended and medically appropriate
• Procurement of sperm or eggs, including medical office visits, procurement procedures, and Infertility prescription drugs;
• Cryopreservation of sperm and mature oocytes;
• Cryopreservation storage for preserved specimen for 1 year after a covered preservation procedure, even if your enrollment ends; and
• Assisted reproductive technology (ART) procedures, including related services and supplies, such as embryo transfer, gamete intra-fallopian transfer (GIFT), and zygote intra-fallopian transfer (ZIFT)

50% coinsurance

50% coinsurance after deductible

50% coinsurance after deductible

• Fertility drugs (See Section 5(f) or 5(f)(a), Prescription Drug Benefits), if applicable

Applies to this benefit

Applies to this benefit

Applies to this benefit

Notes:

The following services are covered as part of the retrieval of sperm and eggs:

You pay cost-sharing for other services, including:

• Procedures received during an office visit, as described in Section 5(a), Diagnostic and treatment services.
• Lab, X-ray, and other diagnostic tests, as described in Section 5(a)
• Surgical services as described in Section 5(b)
• Outpatient hospital, ambulatory surgical
• Center, or inpatient hospital as described in Section 5(c
• Prescription drugs as described in Section 5(f) or 5(f)(a), if applicable

Applies to this benefit

Applies to this benefit

Applies to this benefit

Not covered:

These exclusions apply to fertile as well as infertile individuals or couples:

• Any charges associated with donor eggs, donor sperm, or donor embryos
• Any charges associated with cryopreservation or with thawing and storage of frozen sperm, eggs, and embryos, unless listed as covered above for iatrogenic infertility
• Ovum transplants
• Infertility services when either member of the family has been voluntarily, surgically sterilized
• Services to reverse voluntary, surgically induced infertility
• Services related to surrogate arrangements

All charges

All charges

All charges

Referrals are required by your Primary Care Physician for allergy specialty care services. The bellow services are covered:

• Testing and treatment

$20 per primary care office visit

$30 per specialty care office visit

Note: You pay up to $200 for drugs administered in connection with your care.

$30 per primary care office visit (nothing for children through age 17)

$40 per specialty care office visit

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

$10 per primary care office visit

$35 per specialty care office visit

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

Injections

$20 per office visit

Note: You pay $200 for drugs administered in connection with your care (other than allergy injections & serum).

$30 per office visit

Note: You pay $250 after the deductible for drugs administered in connection with your care (other than allergy injections & serum).

$10 per office visit

Note: You pay $350 after the deductible for drugs administered in connection with your care (other than allergy injections & serum).

Allergy serum

Nothing

Nothing

Nothing

Note: For coverage of procedures received during an office visit, see Section 5(a), Diagnostic and treatment services.

Applies to this benefit

Applies to this benefit

Applies to this benefit

Not covered:

• Provocative food testing
• Sublingual allergy desensitization

All charges

All charges

All charges

Chemotherapy

Notes:

• High dose chemotherapy in association with autologous bone marrow transplants is limited to those transplants listed under Section 5(b), Organ/Tissue transplants.
• For coverage of procedures received during an office visit, see Section 5(a), Diagnostic and treatment services.

$30 per office visit

Note: You pay up to $200 for drugs administered in connection with your care.

$40 per office visit

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

$35 per office visit

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

• Radiation therapy
• Respiratory and inhalation therapy
• Dialysis – hemodialysis and peritoneal dialysis
• Intravenous (IV)/Infusion Therapy

$30 per office visit

Note: You pay up to $200 for drugs administered in connection with your care.

$40 per office visit

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

$35 per office visit

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

Cardiac rehabilitation program following a qualifying event/condition

$20 per office visit

$30 per office visit

$10 per office visit

Ultraviolet light treatments

Nothing

Nothing

Nothing

Notes:

• IV and antibiotic therapy require our prior approval and are covered under the prescription drug benefit. See Section 3, You need prior Plan approval for certain  services and Section 5(f) or 5(f)(a), Covered medications and supplies, if applicable.
• For coverage of growth hormone therapy, see Section 5(f) of 5(f)(a), Covered medications and supplies, if applicable.
• See Section 5(e) Professional services, for coverage of Applied Behavior Analysis (ABA).
• For coverage of procedures received during an office visit, see Section 5(a), Diagnostic and treatment services.
• We waive office visit charges for dialysis if you enroll in Medicare Part B and assign your Medicare benefits to us.
• See Section 3, You need prior Plan approval for certain services.

Applies to this benefit

Applies to this benefit

Applies to this benefit

We cover outpatient rehabilitative and outpatient habilitative visits of each therapy, with no visit limitations. Coverage for rehabilitative and habilitative services includes:   

• Physical therapy by qualified physical therapists to attain or restore bodily function when you have a total or partial loss of bodily function due to illness or injury
• Occupational therapy by occupational therapists to assist you in attaining or resuming self-care and improved functioning in other activities of daily life when you have a total or partial loss of bodily function due to illness or injury

Note: See Section 3, You need prior Plan approval for certain services.

$20 per office visit

$30 per office visit

$10 per office visit

We cover pulmonary rehabilitation with no visit limitations.

$20 per office visit

$30 per office visit

$10 per office visit

Not covered:

• Long-term therapy, excluding treatment of autism spectrum disorders
• Exercise programs
• Maintenance therapy, excluding treatment of autism spectrum disorders 
• Vocational rehabilitation programs
• Therapies done primarily for educational purposes
• Services provided by local, state, and federal government agencies, including schools 

All charges

All charges

All charges

We cover up to 20 outpatient habilitative and up to 20 outpatient rehabilitative visits per year, except we cover habilitative and rehabilitative services with no visit limits with a diagnosis of autism spectrum disorders (ASD) or treatment of cleft lip or cleft palate.

Note: See Section 3, You need prior Plan approval for certain services.

$20 per office visit

$30 per office visit

$10 per office visit

Not covered:

• Therapies done primarily for educational purposes
• Therapy for tongue thrust in the absence of swallowing problems
• Voice therapy for occupation or performing arts
• Services provided by local, state, and federal government agencies, including schools

All charges

All charges

All charges

For treatment related to illness or injury, including evaluation and diagnostic hearing tests performed by an:

• M.D., D.O., or other provider in a physician’s office

$20 per primary care office visit

$30 per specialty care office visit

$30 per primary care office visit (nothing for children through age 17)

$40 per specialty care office visit

$10 per primary care office visit

$35 per specialty care office visit

• Audiologist

$20 per visit

$30 per visit

$10 per visit

• Hearing aids, fitting, and recheck visits for children through age 17

Note: Alterations to existing hearing aids are covered when the hearing aids cannot adequately meet the needs of the child.

$20 per office visit

$20 per hearing aid

10% of our allowance after the deductible

20% of our allowance after the deductible

Notes:

For coverage of:

• Hearing screenings, see Section 5(a),Preventive care, children
• Procedures received during an office visit and any other hearing testing, see Section 5 (a), Diagnostic and treatment services.

Applies to this benefit

Applies to this benefit

Applies to this benefit

Not covered:

All other hearing testing, except as may be covered in Section 5(a), Diagnostic and treatment services and Section 5(a), Preventive care, children

• Hearing aids, including testing and examinations for them, for all persons age 18 and over
• Batteries for hearing aids

All charges

All charges

All charges

Diagnosis and treatment of diseases of the eye

$20 per primary care office visit

$30 per specialty care office visit

Note: You pay up to $200 for drugs administered in connection with your care.

$30 per primary care office visit (nothing for children through age 17)

$40 per specialty care office visit

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

$10 per primary care office visit

$35 per specialty care office visit

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

Routine eye exam with a Plan optometrist or ophthalmologist to determine the need for vision correction and provide a prescription for eyeglasses.

$20 per primary care office visit

$30 per specialty care office visit

$30 per primary care office visit

$40 per specialty care office visit

$10 per primary care office visit

$35 per specialty care office visit

Note: One pair of medically necessary eyeglasses or contact lenses to correct an impairment directly cause by accidental ocular injury or intraocular surgery (such as for cataracts)

$20 per primary care office visit

$30 per specialty care office visit

Note: You pay up to $200 for drugs administered in connection with your care.

$30 per primary care office visit

$40 per specialty care office visit

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

$10 per primary care office visit

$35 per specialty care office visit

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

Note: For coverage of procedures received during an office visit, see Section 5(a), Diagnostic and treatment services.

Applies to this benefit

Applies to this benefit

Applies to this benefit

Not covered:

• Eyeglass lenses or frames, unless noted above
• Contact lenses, examinations for contact lenses or the fitting of contact lenses 
• Eye surgery solely for the purpose of correcting refractive defects of the eye
• Vision therapy, including orthoptics, visual training and eye exercises

All charges

All charges

All charges

Routine foot care when you are under active treatment for a metabolic or peripheral vascular disease, such as diabetes.

Note: For coverage of procedures received during an office visit, see Section 5(a),
Diagnostic and treatment services.

$20 per primary care office visit

$30 per specialty care office visit

Note: You pay up to $200 for drugs administered in connection with your care.

$30 per primary care office visit (nothing for children through age 17)

$40 per specialty care office visit

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

$10 per primary care office visit

$35 per specialty care office visit

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

Not covered:

• Cutting, trimming or removal of corns, calluses, or the free edge of toenails, and similar routine treatment of conditions of the foot, except as stated above
• Treatment of weak, strained or flat feet or bunions or spurs; and of any instability, imbalance or subluxation of the foot (except for surgical treatment)

All charges

All charges

All charges

External prosthetic and orthotic devices, such as:

• Artificial limbs and eyes
• Prosthetic sleeve or sock
• Externally worn breast prostheses and surgical bras, including necessary replacements following a mastectomy
• Corrective orthopedic appliances for non-dental treatment of temporomandibular joint (TMJ) pain dysfunction syndrome.
• Additional prostheses when deemed medically necessary for engaging in recreational activities, team, and individual sports

10% of our allowance

10% of our allowance

20% of our allowance

Internal prosthetic devices, such as:

• Artificial joints
• Pacemakers
• Cochlear implants
• Surgically implanted breast implants following mastectomy

Note: See Section 5(b), Surgical procedures, for coverage of the surgery to insert the device and Section 5(c), Services Provided by a Hospital or other Facility, for inpatient hospital benefits.

Nothing

Nothing

Nothing

Notes:

• Orthopedic and prosthetic equipment or services must be prescribed by a Plan physician; obtained through sources designated by the Plan; consistent with our Plan DME formulary guidelines; and primarily and customarily used to serve a medical or therapeutic purpose in the treatment of an illness or injury.
• We cover only those standard items that are adequate to meet the medical needs of the member.
• See Section 3, You need prior Plan approval for certain services.
• For coverage of hearing aids, see Section 5 (a), Hearing services.

Applies to this benefit

Applies to this benefit

Applies to this benefit

Not covered:

• Orthopedic and prosthetic devices and corrective shoes, except as described above 
• Foot orthotics and podiatric use devices, such as arch supports, heel pads and heel cups
• Comfort, convenience, or luxury equipment or features
• Prosthetic devices, equipment, and supplies related to treatment of sexual dysfunction
• Dental prostheses, devices, and appliances; except, we will provide medically necessary orthodontic and prosthodontic treatment for cleft lip or cleft palate for the repair of congenital anomalies, unless these services are covered under a dental insurance policy
• Spare or alternate use devices
• Repairs, adjustments, or replacements due to misuse, theft, or loss 

All charges

All charges

All charges

We cover rental or purchase of prescribed durable medical equipment, at our option, including repair and adjustment. Covered items include:

• Oxygen
• Oxygen dispensing equipment
• Insulin pumps
• Infant apnea monitors
• Dialysis equipment
• Hospital beds 
• Wheelchairs, including motorized wheelchairs when medically necessary
• Crutches
• Walkers
• Speech generating devices
• Blood glucose monitors
• Commodes
• Respirators

10% of our allowance

10% of our allowance

20% of our allowance

Ultraviolet light therapy equipment

Nothing

Nothing

Nothing

• One breastfeeding pump and supplies per delivery, including equipment that is required for pump functionality

Nothing for retail-grade pump

10% of our allowance for hospital-grade pump

Nothing for retail-grade pump

10% of our allowance for hospital-grade pump

Nothing for retail-grade pump

20% of our allowance for hospital-grade pump

Notes:

• Durable medical equipment (DME) is equipment that is prescribed by a Plan physician; obtained through sources designated by the Plan; consistent with our Plan DME formulary guidelines; intended for repeated use; primarily and customarily used to serve a medical or therapeutic purpose in the treatment of an illness or injury; designed for prolonged use; and appropriate for use in the home.
• We cover only those standard items that are adequate to meet the medical needs of the member.
• We may require you to return the equipment to us, or pay us the fair market price of the equipment, when it is no longer prescribed.
• When outside the service area, you must obtain your oxygen supplies and services from our designated vendor.
• See Section 3, You need prior Plan approval for certain services.

Applies to this benefit

Applies to this benefit

Applies to this benefit

Not covered:

• Audible prescription reading devices
• Comfort, convenience, or luxury equipment or features
• Non-medical items such as sauna baths or elevators
• Exercise and hygiene equipment
• Electronic monitors of the heart, lungs or other bodily functions, except for infant apnea monitors 
• Devices to perform medical testing of bodily fluids, excretions, or substances
• Devices, equipment, and supplies related to the treatment of sexual dysfunction disorders
• Modifications to the home or vehicle
• Dental appliances
• More than one piece of durable medical equipment serving essentially the same function
• Spare or alternate use equipment
• Disposable supplies
• Replacement batteries
• Repairs, adjustments, or replacements due to misuse, theft, or loss 

All charges

All charges

All charges

• Home healthcare ordered by a Plan physician and provided by a registered nurse (R.N.), licensed practical nurse (L.P.N.), licensed vocational nurse (L.V.N.), or home health aide, physical or occupational therapist, and speech and language pathologist.
• Services include oxygen therapy, intravenous therapy and medications.

Notes:

• We only provide these services in the Plan's service area.
• The services are covered only if you are homebound and a Plan physician determines that it is feasible to maintain effective supervision and control of your care in your home.
• See Section 3, You need prior Plan approval for certain services. 

Nothing

10% of our allowance after the deductible

20% of our allowance after the deductible

Not covered:

• Nursing care requested by, or for the convenience of, the patient or the patient’s family.
• Home care primarily for personal assistance that does not include a medical component and is not diagnostic, therapeutic, or rehabilitative.
• Custodial care
• Private duty nursing
• Personal care and hygiene items
• Homemaker services 
• Care that a Plan provider determines may be appropriately provided in a Plan facility, hospital, skilled nursing facility, or other facility we designate and we provide 

All charges

All charges

All charges

Chiropractic services are considered the manipulation of the spine and extremities, adjunctive procedures such as ultrasound, electrical muscle stimulation, vibratory therapy, and cold pack application.

Coverage up to 20 visits per calendar year limited to:

• Diagnosis and treatment of neuromusculoskeletal disorders
• Laboratory tests and plain film X-rays associated with diagnosis and treatment

$30 per office visit

$40 per office visit

$40 per office visit

Notes:

• You may only self-refer to a participating provider. The participating provider must provide, arrange or prescribe your care.
• For a list of participating providers call Member Services at (303)-338-3800 or toll-free (800)-632-9700, (TTY: 711).

Applies to this benefit

Applies to this benefit

Applies to this benefit

Not covered:

• Hypnotherapy, behavior training, sleep therapy and weight programs
• Thermography
• Any radiological exam other than plain file studies such as magnetic resonance imaging, CT scans, bone scans, nuclear radiology
• Treatment for non-neuromusculoskeletal disorders, including adjunctive therapy
• Chiropractic appliances, except as covered in Section 5(a), Durable medical equipment and Prosthetics and orthotic devices

All charges

All charges

All charges

Not covered, including acupuncture

All charges

All charges

All charges

Coverage is provided for services such as

• Diabetes self-management
• Nutritional counseling

$20 per primary care office visit

$30 per specialty care office visit

$30 per primary care office visit (nothing for children through age 17)

$40 per specialty care office visit

$10 per primary care office visit

$35 per specialty care office visit

Tobacco cessation programs, including individual, group, and phone counseling, prescribed over-the-counter (OTC) and prescription drugs approved by the FDA to treat tobacco dependence.

Nothing

Nothing

Nothing

Notes:

• Kaiser Permanente’s approach to diabetes prevention is intertwined with our overall care delivery model; our diabetes prevention services meet or exceed the elements of the CDC-recognized Diabetes Prevention Program (DPP), including support for lifestyle changes such as weight loss, healthy diet, increasing physical activity levels, and A1c testing.
•  Our teams work to ensure that all members with pre-diabetes and other comorbidities that put them at risk for developing diabetes receive high-quality and comprehensive preventative care, regardless of whether or not they meet the CDC’s DPP eligibility criteria. Members at risk of developing diabetes receive care through multiple pathways, including in-person and virtual visits with clinicians on their care team, health education classes, and online self-management tools. In addition to the CDC certified DPP, our primary care physicians and health education services offer diabetes prevention support that is available to our members beyond the 1-year limit of the DPP. The flexibility of our diabetes prevention programs and services facilitates continued patient engagement and optimized health outcomes.
• For information on the cost and classes near you, please call Member Services at (303)-338-3800, or toll-free (800)-632-9700, (TTY: 711).
• See Section 5(f) or 5(f)(a), Prescription Drug Benefits, if applicable, for important information about coverage of tobacco cessation and other drugs.
• For coverage of procedures received during an office visit, see Section 5(a), Diagnostic and treatment services.
• Kaiser Permanente offers a variety of tobacco cessation resources including individual and group visits with wellness coaches, health educators and dieticians to help instill healthy lifestyle behaviors and promote good health. We also prescribe both over-the-counter and prescription medicines to members when indicated. We also provide patients with a comprehensive suite of educational materials via our kp.org website and app (more information provided at this link https://healthy.kaiserpermanente.org/health-wellness/health-encyclopedia/he.quitting-smoking.center1045).

Applies to this benefit

Applies to this benefit

Applies to this benefit

Through age two (2), early intervention services (EIS) are covered for children with significant delays in development or a diagnosed physical or mental condition that has a high probability of resulting in significant delays in development as defined by Colorado state law.

Limitations: The amount of coverage required by state law does not apply to:

• Rehabilitation or therapeutic services that are necessary as the result of an acute medical condition
• Services provided to a child who is not participating in an early intervention program for infants and toddlers under Part C of the federal “Individuals with Disabilities Education Act” and that are not provided pursuant to an Individualized Family Service Plan

All charges in excess of the amount of coverage required by state law.

All charges in excess of the amount of coverage required by state law.

All charges in excess of the amount of coverage required by state law.

Not covered:

• Respite care
• Non-emergency medical transportation
• Service coordination, as defined by law
• Assistive technology, not to include durable medical equipment that is otherwise covered 

All charges

All charges

All charges

A comprehensive range of services, such as:

• Operative procedures
• Treatment of fractures, including casting
• Routine pre- and post-operative care by the surgeon
• Correction of amblyopia and strabismus
• Endoscopy procedures
• Biopsy procedures
• Removal of tumors and cysts
• Correction of congenital anomalies (see Reconstructive surgery)
• Epidural steroid injections
• Insertion of internal prosthetic devices. See 5(a), Orthopedic and prosthetic devices for device coverage information
• Treatment of burns
• Iatrogenic infertility procedures related to the retrieval of sperm and eggs and embryo transfer
• Surgical treatment of severe obesity (bariatric surgery)

Visit  www.kp.org/postal to get a list of criteria you must meet to qualify for bariatric surgery. You will need to meet the qualifications before your Plan provider will refer you to our bariatric surgery program. This program may refer you to other Plan providers to determine if you meet the additional criteria necessary for bariatric surgery, including nutritional, psychological, medical and social readiness for surgery. Final approval for surgical treatment will be required from the Colorado Permanente Medical Group’s designated physician

Note: For female surgical family planning procedures, see Family Planning Section 5(a)

Note: For male surgical family planning procedures, see Family Planning Section 5(a)

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

Notes:

• See Section 3, You need prior Plan approval for certain services, for more information
• Generally, we pay for internal prostheses (devices) according to where the procedure is done. For example, we pay Hospital benefits for a pacemaker and Surgery benefits for insertion of the pacemaker

Applies to this benefit

Applies to this benefit

Applies to this benefit

Male voluntary sterilization

Nothing

Nothing

Nothing

Female voluntary sterilization, including anesthesia and confirmation testing following tubal occlusion

Nothing

Nothing

Nothing

Not covered:

• Reversal of voluntary sterilization
• Implants or devices related to the treatment of sexual dysfunction
• Services for the promotion, prevention, or other treatment of hair loss or hair growth

All charges

All charges

All charges

• Surgery to correct a functional defect
• Surgery to correct a condition caused by injury or illness if:
  • the condition produced a major effect on the member’s appearance and
  • the condition can reasonably be expected to be corrected by such surgery
• Surgery to correct a condition that existed at or from birth and is a significant deviation from the common form or norm. Examples of congenital anomalies are: protruding ear deformities; cleft lip; cleft palate; birthmarks; and webbed fingers and toes.
• Surgery for treatment of a form of congenital hemangioma known as port wine stains.
• All stages of breast reconstruction surgery following a mastectomy, such as:
  • surgery and reconstruction on the other breast to produce a symmetrical appearance;
  • treatment of any physical complications, such as lymphedemas;
  • breast prostheses and surgical bras and replacements (see Section 5(a) Prosthetic devices)

Note: If you need a mastectomy, you may choose to have the procedure performed on an inpatient basis and remain in the hospital up to 48 hours after the procedure.

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

Not covered:

• Cosmetic surgery – any surgical procedure (or any portion of a procedure) performed primarily to improve physical appearance through a change in bodily form, except repair of accidental injury (See Section 5(d) Accidental injury)
• Surgery for Sex-Trait Modification to treat gender dysphoria

All charges

All charges

All charges

Oral surgical procedures, limited to:

• Reduction of fractures of the jaws or facial bones;
• Surgical correction of cleft lip, cleft palate or severe functional malocclusion;
• Removal of stones from salivary ducts;
• Excision of leukoplakia or malignancies;
• Excision of cysts and incision of abscesses when done as independent procedures
• Medical and surgical treatment of temporomandibular joint (TMJ)
  disorder (non-dental); and
• Other surgical procedures that do not involve the teeth or their supporting structures.

Note: See Section 3, You need prior Plan approval for certain services.

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

Not covered:

• Oral implants and transplants
• Procedures that involve the teeth or their supporting structures (such as the periodontal membrane, gingiva, and alveolar bone)
• Shortening of the mandible or maxillae for cosmetic purposes
• Correction of any malocclusion not listed above 
• Dental care involved in treatment of the temporomandibular joint (TMJ) pain dysfunction syndrome 
• Dental services associated with medical treatment such as radiation treatment (See Section 5(g).)

All charges

All charges

All charges

These solid organ and tissue transplants are covered and subject to medical necessity and experimental/investigational review by the Plan. Refer to Section 3, How You Get Care for prior authorization procedures. Solid organ tissue transplants are covered and limited to:

• Autologous pancreas islet cell transplant (as an adjunct to total or near total pancreatectomy) only for patients with chronic pancreatitis]
• Cornea
• Heart
• Heart/lung
• Intestinal transplants
  • Isolated small intestine
  • Small intestine with the liver
  • Small intestine with multiple organs, such as the liver, stomach, and pancreas
• Kidney
• Kidney-pancreas
• Liver
• Lung: single/bilateral/lobar
• Pancreas

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

These tandem blood or marrow stem cell transplants for covered transplants are subject to medical necessity review by the Plan. Refer to Section 3 for prior authorization procedures.

• Autologous tandem transplants for
  • AL Amyloidosis
  • Hematopoietic stem cell transplant (HSCT)
  • Multiple myeloma (de novo and treated)
  • Recurrent germ cell tumors (including testicular cancer)

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

Blood or marrow stem cell transplants

The Plan extends coverage for the diagnoses as indicated below.

• Allogeneic transplants for:
  • Acute lymphocytic or non-lymphocytic (i.e., myelogenous [myeloid]) leukemia
  • Hodgkin’s lymphoma (relapsed)
  • Non-Hodgkin’s lymphoma (relapsed)
  • Advanced neuroblastoma
  • Chronic lymphocytic leukemia/small lymphocytic lymphoma (CLL/SLL)
  • Hematopoietic stem cell transplant (HSCT)
  • Hemoglobinopathies (e.g., thalassemias, Sickle cell disease)
  • Infantile malignant osteopetrosis
  • Kostmann’s syndrome
  • Leukocyte adhesion deficiencies
  • Marrow Failure and Related Disorders (i.e., Fanconi's, Pure Red Cell Aplasia)
  • Mucolipidosis (e.g., Gaucher's disease, metachromatic leukodystrophy, adrenoleukodystrophy)
  • Mucopolysaccharidosis (e.g., Hunter’s syndrome, Hurler's syndrome, Sanfilippo’s syndrome, Maroteaux Lamy syndrome variants)
  • Myelodysplasia/Myelodysplastic syndromes
  • Myeloproliferative disorders
  • Paroxysmal Nocturnal Hemoglobinuria
  • Severe combined immunodeficiency
  • Severe Aplastic Anemia
  • Sickle cell anemia
  • X-linked lymphoproliferative syndrome
• Autologous transplants for:
  • Hodgkin’s lymphoma (relapsed)
  • Non-Hodgkin’s lymphoma (relapsed)
  • Amyloidosis
  • Ewing sarcoma
  • Immune deficiency diseases other than SCID (e.g., Wiskott-Aldrich syndrome, Kostmann’s Syndrome, Leukocyte Adhesion Deficiencies) not amenable to more conservative treatments
  • Medulloblastoma
  • Multiple myeloma
  • Neuroblastoma
  • Phagocytic/Hemophagocytic deficiency diseases
  • Pineoblastoma
  • Testicular, mediastinal, retroperitoneal, and ovarian germ cell tumors
  • Waldenstrom’s macroglobulin

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

Limited benefits. The following autologous blood or bone marrow stem cell transplants may be provided in a National Cancer Institute (NCI) or National Institutes of Health (NIH)-approved clinical trial at a Plan-designated Center of Excellence. These limited benefits are not subject to medical necessity.

• Acute lymphocytic or non-lymphocytic (i.e., myelogenous) leukemia
• Beta Thalassemia Major
• Breast cancer
• Childhood rhabdomyosarcoma
• Chronic Inflammatory Demyelinating Polyneuropathy (CIDP)
• Chronic lymphocytic leukemia
• Chronic lymphocytic lymphoma/small lymphocytic lymphoma (CLL/SLL) relapsed/refractory disease
• Chronic myelogenous leukemia
• Early stage (indolent or non-advanced) small cell lymphocytic lymphoma
• Epithelial ovarian cancer
• High-grade (Aggressive) non-Hodgkin’s lymphomas (Mantle Cell lymphoma, adult T-cell leukemia/lymphoma, peripheral T-cell lymphomas and aggressive Dendritic Cell neoplasms)
• High-risk Ewing sarcoma
• High risk childhood kidney cancers
• Hodgkin’s lymphoma
• Multiple myeloma
• Multiple sclerosis
• Myeloproliferative Disorders
• Myelodysplasia/Myelodysplastic Syndromes
• Non-Hodgkin’s lymphoma
• Sarcomas
• Sickle Cell
• Systemic lupus erythematosus
• Systemic sclerosis
• Scleroderma
• Scleroderma-SSc (severe, progressive)

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

Mini-transplants performed in a clinical trial setting (non-myeloablative, reduced intensity conditioning or RIC) 

• Allogeneic transplants for:
  • Acute lymphocytic or non-lymphocytic (i.e., myelogenous) leukemia
  • Acute myeloid leukemia
  • Advanced Hodgkin’s lymphoma with recurrence (relapsed)
  • Advanced Myeloproliferative Disorders (MPDs)
  • Advanced non-Hodgkin’s lymphoma with recurrence (relapsed)
  • Amyloidosis
  • Chronic lymphocytic leukemia/small lymphocytic lymphoma (CLL/SLL)
  • Chronic myelogenous leukemia
  • Hemoglobinopathy
  • Marrow Failure and Related Disorders (i.e. Fanconi's, Paroxysmal Nocturnal Hemoglobinuria, Pure Red Cell Aplasia)
  • Myelodysplasia/Myelodysplastic syndromes
  • Paroxysmal Nocturnal Hemoglobinuria
  • Severe combined immunodeficiency
  • Severe or very severe aplastic anemia
• Autologous transplants for:
  • Acute lymphocytic or nonlymphocytic (i.e., myelogenous) leukemia
  • Advanced Hodgkin’s lymphoma with recurrence (relapsed)
  • Advanced non-Hodgkin’s lymphoma with recurrence (relapsed)
  • Amyloidosis
  • Neuroblastoma

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

Notes:

• We cover related medical and hospital expenses of the donor when we cover the recipient.
• We cover services related to living organ donation without cost-sharing or limitations to coverage for a member providing a living organ donation.
• We cover donor screening tests for potential donors for solid organ transplants. We cover human leukocyte antigen (HLA) typing for potential donors for a bone marrow/stem cell transplant only for parents, children and siblings of the recipient.
• We cover computerized national and international search expenses for prospective unrelated bone marrow/stem cell transplant donors conducted through the National Marrow Donor Program, and the testing of blood relatives of the recipient.
• We cover medically necessary routine dental services required in preparation for a transplant. Covered services may include a routine oral examination, cleaning(prophylaxis), extractions, and X-rays. You pay cost-sharing listed in Section 5(a) for services performed during an office visit.
• See Section 3, You need prior Plan approval for certain services.
• Please refer to Section 5(h), Wellness and Other Special Features, for information on our Centers of Excellence.

Applies to this benefit

Applies to this benefit

Applies to this benefit

Not covered:

• Donor screening tests and donor search expenses, except those listed above
• Implants of non-human artificial organs
• Transplants not listed as covered

All charges

All charges

All charges

Not covered:

• Donor screening tests and donor search expenses, except as shown above
• Implants of artificial organs
• Transplants not listed as covered

All charges

All charges

All charges

Professional services provided in 

• Hospital (inpatient and outpatient)
• Ambulatory surgical center
• Skilled nursing facility
• Office

Nothing

Nothing, except 10% of our allowance after the deductible for procedures in a specialist's office

Nothing, except 20% of our allowance after the deductible for professional services while inpatient or for procedures in a specialist's office

Not covered:

• Anesthesia for dental services, other than general anesthesia for a dependent child with physical, mental, or behavior problems

All charges

All charges

All charges

Room and board, such as

• Ward, semiprivate, or intensive care accommodations
• General nursing care
• Meals and special diets

Note: If you want a private room when it is not medically necessary, you pay the additional charge above the semiprivate room rate.

$325 per day up to $1,300 maximum per admission

Includes maternity care delivery

$375 per day up to $1,500 per admission after you have met your calendar year deductible

Nothing for maternity care delivery

20% of our allowance after the deductible

Other hospital services and supplies, such as:

• Operating, recovery, maternity, and other treatment rooms
• Prescribed drugs and medications
• Diagnostic laboratory tests and X-rays
• Blood and blood products
• Dressings, splints, casts, and sterile tray services
• Medical supplies and equipment, including oxygen
• Anesthetics, including nurse anesthetist services

Nothing

Nothing

20% of our allowance after the deductible

Note: You may receive covered hospital services for certain dental procedures if a Plan physician determines you need to be hospitalized for reasons unrelated to the dental procedure. The need for anesthesia, by itself, is not such a condition.

We cover general anesthesia for dental services for a dependent child with physical, mental, or behavior problems.

Note: See Section 3, You need prior Plan approval for certain services.

Nothing

Nothing

20% of our allowance after the deductible

Not covered:

• Custodial care and care in an intermediate care facility 
• Non-covered facilities, such as nursing homes 
• Personal comfort items, such as phone, television, barber services, and guest meals and beds 
• Private nursing care, except when medically necessary 
• Inpatient dental procedures, except for reasons noted above

All charges

All charges

All charges

• Operating, recovery, and other treatment rooms
• Observation care
• Prescribed drugs and medications
• Lab, X-ray, and other diagnostic tests
• Blood and blood products
• Pre-surgical testing
• Dressings, casts and sterile tray services
• Medical supplies and equipment, including oxygen
• Anesthetics and anesthesia service

$150 in an ambulatory surgical center

10% coinsurance of our allowable amount in an outpatient hospital

$200 after the deductible in an ambulatory surgical center

$300 after the deductible in an outpatient hospital

$275 after the deductible in an ambulatory surgical center

$375 after the deductible in an outpatient hospital

Notes:

• You may receive covered outpatient hospital services for certain dental procedures if a Plan physician determines you need outpatient hospital services for reasons unrelated to the dental procedure. The need for anesthesia, by itself, is not such a condition. See Section 5(g) for details of your dental benefits.
• We cover general anesthesia for dental services for a dependent child with physical, mental, or behavior problems.
• See Section 3, You need prior Plan approval for certain services.
• We cover hospital services and supplies related to dental procedures when necessitated by a non-dental physical impairment. We do not cover the dental procedures.

Applies to this benefit

Applies to this benefit

Applies to this benefit

Up to 100 days per calendar year when you need full-time skilled nursing care.

All necessary services are covered, including:

• Room and board
• General nursing care
• Medical social services
• Prescribed drugs, biologicals, supplies, and equipment, including oxygen, ordinarily provided or arranged by the skilled nursing facility

Note: See Section 3, You need prior Plan approval for certain services.

Nothing

Nothing after the deductible

20% of our allowance after the deductible

Not covered:

• Custodial care and care in an intermediate care facility
• Personal comfort items, such as phone, television, barber services, and guest meals and beds

All charges

All charges

All charges

Supportive and palliative care for a terminally ill member:

• You must reside in the service area.
• Services are provided:
  • in the home, when a Plan physician determines that it is feasible to maintain effective supervision and control of your care in your home, or
  • in a Plan approved hospice facility if approved by the hospice interdisciplinary team.

Services include inpatient care, outpatient care, and family counseling. A Plan physician must certify that you have a terminal illness, with a life expectancy of approximately six months or less.

Nothing

Nothing for home-based hospice services

10% of our allowance after the deductible for inpatient admission

Nothing for home-based hospice services

20% of our allowance after the deductible for inpatient admission

Special Services Program

Hospice-eligible members who have not yet elected hospice care are eligible to receive home visits by Plan special service hospice providers.

Note:

See Section 3, You need prior Plan approval for certain services.

Nothing

Nothing

Nothing

Not covered:

• Independent nursing (private duty nursing)
• Homemaker services

All charges

All charges

All charges

• Local licensed ambulance service when medically necessary

Notes:

• See Section 3, You need prior Plan approval for certain services.
• See Section 5(d), Emergency Services/Accidents.

$150 per trip

$200 per trip

$250 per trip after the deductible

• Unlimited non-emergency medical transportation (NEMT) by stretcher/gurney or wheelchair vans when medically necessary, authorized, and ordered by a Plan provider

Nothing

Nothing

Nothing

Not covered:

• Transportation by car, taxi, bus, and any other type of transportation (other than a licensed ambulance), even if it is the only way to travel to a Plan Provider
• Non-emergent transportation services that are not medically appropriate and that have not been ordered by a Plan provider

All charges

All charges

All charges

Up to 60 days per condition of multidisciplinary rehabilitation services program in a designated rehabilitation facility.

Note: See Section 3, You need prior Plan approval for certain services.

$325 per day up to $1,300 maximum per admission

$375 per day up to $1,500 maximum per admission after the deductible

20% of our allowance after the deductible

• Emergency care at an urgent care center
• Urgent care at an urgent care center
• Urgent care delivered through interactive video
• Urgent care provided in your home

$30 per visit

$40 per visit

$35 per visit

• Emergency care as an outpatient at a hospital, including physicians' services
• Urgent care at a Plan emergency room

Notes:

• Interactive video visits may be limited by provider type and/or location.
• If you receive emergency care and then are transferred to observation care, you pay the outpatient hospital copayment. If you are admitted as an inpatient, we will waive your emergency room copayment (High and Standard Options) and you will pay your cost-sharing related to your inpatient hospital stay.

$300 per visit

$400 per visit after the deductible

$450 per visit after the deductible

Not covered:

• Elective care or non-emergency care
• Urgent care at a non-Plan urgent care center

All charges

All charges

All charges

• Emergency care at an urgent care center
• Urgent care at an urgent care center

$30 per visit

$40 per visit

$35 per visit

• Emergency care as an outpatient at a hospital, including physicians' services
• Urgent care at an emergency room

Notes:

• If you receive emergency care and then are transferred to observation care, you pay the outpatient hospital copayment. If you are admitted as an inpatient, we will waive your emergency room copayment (High and Standard Options) and you will pay your cost-sharing related to your inpatient hospital stay.
• See Section 5(h) for travel benefit coverage of continuing or follow-up care.

$300 per visit

$400 per visit after the deductible

$450 per visit after the deductible

Not covered:

• Elective care or non-emergency care
• Follow-up care recommended by non-Plan providers that has not been approved by the Plan or provided by Plan providers
• Emergency care provided outside the service area if the need for care could have been foreseen before leaving the service area
• Medical and hospital costs resulting from a normal full-term delivery of a baby outside the service area

All charges

All charges

All charges

Licensed ambulance service when medically necessary.

Notes:

• See Section 5(c), for non-emergency services.
• Trip means any time an ambulance is summoned on your behalf.

$150 per trip

$200 per trip

$250 per trip after the deductible

Not covered:

• Trips we determine are not medically necessary
• Transportation by car, taxi, bus, gurney van, wheelchair van, minivan, and any other type of transportation (other than a licensed ambulance), even if it is the only way to travel to a provider or facility

All charges

All charges

All charges

We cover professional services recommended by a Plan mental health or substance use disorder treatment provider that are covered services, drugs, and supplies described in this brochure.

Notes:

We cover the services only when we determine that the care is clinically appropriate to treat your condition.

Your cost-sharing responsibilities are not greater than for other illnesses or conditions.

Note: You pay up to $200 for drugs administered in connection with your care.

Your cost-sharing responsibilities are not greater than for other illnesses or conditions.

Note: You pay up to $250 after the deductible for drugs administered in connection with your care.

Your cost-sharing responsibilities are not greater than for other illnesses or conditions.

Note: You pay up to $350 after the deductible for drugs administered in connection with your care.

Note: See Section 3, You need prior Plan approval for certain services.

Your cost-sharing responsibilities are no greater than for other illness or condition. See Section 5(a) Lab, X-ray and other
diagnostic tests.

Your cost-sharing responsibilities are no greater than for other illness or condition. See Section 5(a) Lab, X-ray and other
diagnostic tests.

Your cost-sharing responsibilities are no greater than for other illness or condition. See Section 5(a) Lab, X-ray and other
diagnostic tests.

Diagnosis and treatment of psychiatric conditions, mental illness, or mental disorders. Services include:

• Treatment and counseling (including group and individual therapy visits)
• Crisis intervention and stabilization for acute episodes
• Medication evaluation and management(pharmacotherapy)
• Applied Behavior Analysis (ABA) Therapy for the treatment of autism spectrum disorder
• Psychological and neuropsychological testing necessary to determine the appropriate psychiatric treatment
• Electroconvulsive therapy
• Diagnosis and treatment of substance use disorders. Services include:
• Detoxification (medical management of withdrawal from the substance)
• Treatment and counseling (including individual and group therapy visits)
• Rehabilitative care

Notes:

• Kaiser Permanente offers mental health care within our integrated model; when indicated, this may include visits with a therapist who may practice modalities such as psychotherapy and cognitive behavioral therapy (CBT). Patients seeking support with managing their stress or other mental health needs can self-refer to our behavioral health services, or they may be connected directly by their primary care physician or other care teams. When our behavioral health teams determine that visits with a therapist are appropriate for the patient’s specific needs, members are connected directly to an available therapist within our network without needing to navigate siloed external systems or search through long lists of practitioners. All Kaiser Permanente clinicians have access to our shared electronic medical record to coordinate and oversee care plans, including for patients receiving psychotherapy and CBT.
• Kaiser Permanente’s behavioral health services are integrated within our overall system. All Kaiser Permanente clinicians have access to our shared electronic medical record to coordinate and oversee care plans, creating a seamless patient experience and facilitating better outcomes. Specific examples of how behavioral health is integrated within our system include:

• Outpatient mental health departments are usually co-located in the same medical facilities as our primary care, pharmacy, and specialty services, making it easy for primary care physicians to make referrals.
• In many locations, behavioral health clinicians are embedded in primary care, allowing them to provide one-on-one consultations and other services in the primary care setting.
• Our primary care physicians are trained to look for signs of mental health and substance use disorder needs when they are treating members in the primary care setting.
• Routine screenings for depression, anxiety, and psychological distress are built into the care experience at key points, such as when a member is being screened for a chronic condition.

• You may see a Plan mental health or substance use provider for these services without a referral from your primary care provider.  See Section 3, How You Get Care, for information about services requiring our prior approval.
• Your Plan mental health or substance use provider will develop a treatment plan to assist you in improving or maintaining your condition and functional level, or to prevent relapse and will determine which diagnostic and treatment services are appropriate for you.

$20 per individual therapy office visit

$10 per group therapy office visit

Note: You pay up to $100 for drugs administered in connection with your care.

$30 per individual therapy office visit (nothing for children through age 17)

$15 per group therapy office visit (nothing for children through age 17)

Note: You pay up to $200 after the deductible for drugs administered in connection with your care.

$10 per individual therapy office visit

$5 per group therapy office visit

Note: You pay up to $300 after the deductible for drugs administered in connection with your care.

Procedures received during an office visit

Nothing after you pay the office visit copayment

Nothing after you pay the office visit copayment

Nothing after you pay the office visit copayment

Methadone/Suboxone treatment program

$20 every thirty days

$30 every thirty days (nothing for children through age 17)

$10 every thirty days

• Outpatient diagnostic tests provided and billed by a licensed mental health and substance use disorder treatment practitioner
• Outpatient diagnostic tests provided and billed by a laboratory, hospital or other covered facility
• Inpatient diagnostic tests provided and billed by a hospital or other covered facility

Your cost-sharing responsibilities are no greater than for other illness or condition. See Section 5(a) Lab, X-ray and other diagnostic tests.

Your cost-sharing responsibilities are no greater than for other illness or condition. See Section 5(a) Lab, X-ray and other diagnostic tests.

Your cost-sharing responsibilities are no greater than for other illness or condition. See Section 5(a) Lab, X-ray and other diagnostic tests.

Inpatient services provided and billed by a hospital or other covered facility

• Room and board, such as semiprivate or intensive accommodations, general nursing care, meals and special diets, and other hospital services
• Inpatient psychiatric or substance use care
•  Inpatient psychiatric or substance use care
• Psychiatric and substance use care in a residential treatment center

Note: All inpatient admissions require approval by a Plan mental health or substance use physician. 

$325 per day up to $1,300 maximum per admission

$375 per day up to $1,500 maximum per admission after the deductible

20% of our allowance after the deductible

Outpatient services provided and billed by a hospital or other covered facility

• Partial hospitalization, day treatment and intensive outpatient psychiatric treatment programs
• Day treatment programs for substance use

Note: All psychiatric and substance use treatment programs require approval by a Plan mental health or substance use physician. 

Nothing

Nothing

Nothing

Not covered:

• Care that is not clinically appropriate for the treatment of your condition
• Intelligence, IQ, aptitude ability, learning disorders, or interest testing not necessary to determine the appropriate treatment of a psychiatric condition 
• Evaluation or therapy on court order or as a condition of parole or probation, or otherwise required by the criminal justice system, unless determined by a Plan physician to be medically necessary and appropriate 
• Services that are custodial in nature 
• Services rendered or billed by a school or a member of its staff 
• Services provided under a federal, state, or local government program 
• Psychoanalysis or psychotherapy credited toward earning a degree or furtherance of education or training regardless of diagnosis or symptoms 

All charges

All charges

All charges

We cover the following medications and supplies prescribed by a Plan physician and obtained from a Plan pharmacy or through our mail order program:

• Drugs and medicines that by Federal law of the United States require a physician’s prescription for their purchase, except those listed as Not covered.
• Insulin
• Disposable needles and syringes for the administration of covered medications, other than insulin as specified below 
• Growth hormone
• Chemotherapy drugs
• Fertility drugs, including drugs for in vitro fertilization
• Immunosuppressant drugs after a transplant

Notes:

• For information about mail order discounts, see "These are the dispensing limitations" in the introduction to Section 5(f).
• You will be charged your applicable generic or brand name drug copayment depending on the compound drug's main ingredient, whether the main ingredient is a generic or brand name drug.
• A compound drug is one in which two or more drugs or pharmaceutical agents are combined together to meet the requirements of a prescription.
• Growth hormone requires our prior approval. See Section 3, You need prior Plan approval for certain services.
• There are some bona fide medical conditions, such as precocious puberty, or therapy subsequent to a traumatic injury where hormone treatments for individuals may be medically necessary and covered
• For in vitro fertilization, we cover fertility drugs prescribed by non-Plan providers when obtained at a Plan pharmacy.

$15 for preferred generic drugs; $50 for preferred brand name drugs; $75 for non-preferred drugs; $175 for specialty drugs for up to a 30-day supply at a Plan pharmacy

Note: For up to a 30-day supply of one or more insulin prescriptions, you pay the standard prescription copayment up to $100.

$5 for preventive maintenance drugs; $15 for preferred generic drugs; $60 for preferred brand name drugs; $80 for non-preferred drugs; $250 for specialty drugs for up to a 30-day supply at a Plan pharmacy

Note: For up to a 30-day supply of one or more insulin prescriptions, you pay the standard prescription copayment up to $100.

$5 for preventive maintenance drugs; $15 for preferred generic drugs; $70 for preferred brand name drugs; $100 for non-preferred drugs; $350 for specialty drugs for up to a 30-day supply at a Plan pharmacy

Note: For up to a 30-day supply of one or more insulin prescriptions, you pay the standard prescription copayment up to $100.

• Medications prescribed to treat obesity

50% of our allowance

50% of our allowance

50% of our allowance

Contraceptive drugs and devices as listed in the Health Resources and Services Administration site https://www.hrsa.gov/womens-guidelines.

Contraceptive coverage is available at no cost to PSHB members. The contraceptive benefit includes at least one option in each of the HRSA-supported categories of contraception (as well as the screening, education, counseling, and follow-up care). Any contraceptive that is not already available without cost sharing on the formulary can be accessed through the contraceptive exceptions process described below.

• We cover contraceptive drugs and devices, including implanted contraceptive devices, contraceptive gels, diaphragms, hormonal contraceptive methods, and prescribed FDA approved over-the-counter women's contraceptives and devices
• We cover prescribed FDA approved over-the-counter women’s contraceptives and devices when prescribed by a Plan provider and obtained at a Plan pharmacy.
• We cover non-preferred contraceptives if they would otherwise be covered, and a Plan provider receives an approved drug formulary exception. 

Providers have the authority to prescribe non-formulary, contraceptive drugs for their patients if it is medically necessary and would be more beneficial for an individual patient. Members pay no cost share for medically necessary, approved non-formulary contraceptive drugs. For more information on contraceptive coverage and the prescription exception process, please go to www.kp.org/postal under Member Resources.

Kaiser Permanente does not have any coverage exceptions for surgical contraception methods. If surgical contraception procedures are performed for the purpose of contraception, they are covered without cost-sharing.

• Once we have been contacted with exception request information sufficient for us to make a determination, you will receive a response within 24 hours or the next business day. Contraceptive exception requests are not subject to Section 8. The Disputed Claims Process. If you are having problems accessing contraceptive coverage or need more information about contraception, you can email contraception@opm.gov or visit Member Resources at kp.org/postal or OPM's website at Contraception Coverage at www.opm.gov/healthcare-insurance/healthcare/contraception-coverage/.
• If you are having problems accessing contraceptive coverage or need more information about contraception, email OPM at contraception@opm.gov or visit OPM's website at Contraception Coverage at opm.gov/healthcare-insurance/healthcare/contraception-coverage/.

As an integrated care delivery system, our providers are contracted with us. They can assess the need for surgical contraception based on ACA requirements and medical necessity. Therefore, we do not have exception forms for our members to complete or a review process to follow. Our coverage is based on required guidelines and clinical necessity.

Reimbursement for covered over-the-counter contraceptives can be submitted in accordance with Section 7.

Note: For additional Family Planning benefits see Section 5(a)

Note:  Over-the-counter and appropriate prescription drugs approved by the FDA to treat tobacco dependence are covered under the Tobacco Cessation Educational Classes and programs in Section 5(a)

Nothing

Nothing

Nothing

Diabetic supplies, limited to:

• Disposable needles and syringes for the administration of covered insulin
• Glucose test strips
• Home glucose monitoring supplies
• Acetone test tablets

20% of our allowance up to $40

20% of our allowance up to $50

20% of our allowance up to $60

Medical foods for use in the home:

• For individuals unable to absorb or digest food
• Includes enteral and parenteral elemental dietary formulas and amino acid modified product for treatment of inborn errors of metabolism

$3 per product per day

$3 per product per day

$3 per product per day

• Sexual dysfunction drugs

Note: If a drug for which a prescription is required by law is excluded and we had been covering and providing it to you for a use approved by the FDA, we will continue to provide the drug upon payment of 50% of our allowance if a Plan physician continues to prescribe the drug for the same condition.

50% of our allowance

50% of our allowance

50% of our allowance

• Intravenous fluids and medications for home use

Nothing

Nothing

Nothing

• Prescribed tobacco cessation medications, including prescribed over-the-counter medications, approved by the FDA to treat tobacco dependence

Note: Over-the-counter medications require a prescription and must be filled at a Kaiser Permanente pharmacy. 

Nothing

Nothing

Nothing

Not covered

• Drugs and supplies for cosmetic purposes 

• Drugs to enhance athletic performance 
• Prescriptions filled at a non-Plan pharmacy, except for emergencies as described in Section 5(d), Emergency Services/Accidents
• Vitamins, nutritional, and herbal supplements that can be purchased without a prescription, unless they are included in our drug formulary or listed as covered above
• Over-the-counter (nonprescription) drugs, unless they are included in our drug formulary or listed as covered above
• Prescription drugs not on our drug formulary, unless approved through an exception process
• Over-the-counter drugs, including prescription drugs for which there is an over-the-counter equivalent available
• Medical supplies such as dressings and antiseptics, except as listed above 
• Drugs to shorten the duration of the common cold 
• Any requested packaging of drugs other than the dispensing pharmacy’s standard packaging
• Replacement of lost, stolen, or damaged prescription drugs and accessories
• Drugs related to non-covered services, except as stated above
• Drugs for the promotion, prevention, or other treatment of hair loss or growth 
• Certain drugs determined excluded by our Pharmacy and Therapeutics Committee

All charges

All charges

All charges

The following are covered:

• Aspirin to reduce the risk of heart attack
• Oral fluoride for children to reduce the risk of tooth decay
• Folic acid for women to reduce the risk of birth defects
• Medications to reduce the risk of breast cancer
• Preventive medications with USPSTF A and B recommendations. These may include some over-the-counter vitamins, nicotine replacement medications, and low dose aspirin for certain patients. For current recommendations go to
  www.uspreventiveservicestaskforce.org/BrowseRec/Index/browse-recommendations

Notes:

• Over-the-counter medications require a prescription and must be filled at a Kaiser Permanente pharmacy.

Nothing

Nothing

Nothing

Opioid rescue agents are covered under this Plan with no cost sharing when obtained with a prescription and filled through a participating pharmacy such as nasal sprays and intramuscular injections.

For more information consult the FDA guidance at https://www.fda.gov/consumers/consumer-updates/access-naloxone-can-save-life-during-opioid-overdose

Or call SAMHSA’s National Helpline 1-800-662-HELP (4357) or go to
www.findtreatment.samhsa.gov/

Nothing

Nothing

Nothing

Not covered:

• Prescriptions filled at a non-Plan pharmacy, except for emergencies as described in Section 5(d), Emergency services/accidents
• Vitamins, nutritional and herbal supplements that can be purchased without a prescription, unless they are included in our drug formulary or listed as covered above
• Over-the-counter (non-prescription) drugs, unless they are included in our drug formulary or listed as covered above
• Prescription drugs not on our drug formulary, unless approved through an exception process
• Any requested packaging of drugs other than the dispensing pharmacy’s standard packaging
• Replacement of lost, stolen, or damaged prescription drugs and accessories
• Drugs related to non-covered services, except as stated above

All charges

All charges

All charges

We cover the following medications and supplies prescribed by a Plan physician and obtained from a Plan pharmacy or through our mail order program:

• Drugs and medicines that by Federal law of the United States require a physician’s prescription for their purchase, except those listed as Not covered.
• Insulin
• Disposable needles and syringes for the administration of covered medications, other than insulin as specified below 
• Growth hormone
• Chemotherapy drugs
• Fertility drugs, including drugs for in vitro fertilization
• Immunosuppressant drugs after a transplant

Notes:

• For information about mail order discounts, see "These are the dispensing limitations" in the introduction to Section 5(f).
• You will be charged your applicable generic or brand name drug copayment depending on the compound drug's main ingredient, whether the main ingredient is a generic or brandname drug.
• A compound drug is one in which two or more drugs or pharmaceutical agents are combined together to meet the requirements of a prescription.
• Growth hormone requires our prior approval. See Section 3, You need prior Plan approval for certain services.
• For in vitro fertilization, we cover fertility drugs prescribed by non-Plan providers when obtained at a Plan pharmacy.

$15 for preferred generic drugs; $40 for preferred brand name drugs; $60 for non-preferred drugs; $100 for specialty drugs for up to a 30-day supply at a Plan pharmacy

Note: For up to a 30-day supply of one or more insulin prescriptions, you pay
the standard prescription copayment up to $100.

$5 for preventive maintenance drugs; $15 for preferred generic drugs; $45 for preferred brand name drugs; $70 for non-preferred drugs; $200 for specialty drugs for up to a 30-day supply at a Plan pharmacy

Note: For up to a 30-day supply of one or more insulin prescriptions, you pay
the standard prescription copayment up to $100.

$5 for preventive maintenance drugs; $15 for preferred generic drugs; $45 for preferred brand name drugs; $80 for non-preferred drugs; $300 for specialty drugs for up to a 30-day supply at a
Plan pharmacy

Note: For up to a 30-day supply of one or more insulin prescriptions, you pay
the standard prescription copayment up to $100.

• Medications prescribed to treat obesity

Note:  When you are prescribed drugs solely for the purpose of losing weight, we may require you to be enrolled in a covered comprehensive weight loss program, for a reasonable period of time prior to or concurrent with receiving the prescription drug.

50% of our allowance

50% of our allowance

50% of our allowance

Contraceptive drugs and devices as listed in the Health Resources and Services Administration site https://www.hrsa.gov/womens-guidelines.

Contraceptive coverage is available at no cost to PSHB members. The contraceptive benefit includes at least one option in each of the HRSA-supported categories of contraception (as well as the screening, education, counseling, and follow-up care). Any contraceptive that is not already available without cost sharing on the formulary can be accessed through the contraceptive exceptions process described below.

• We cover contraceptive drugs and devices, including implanted contraceptive devices, diaphragms, hormonal contraceptive methods, and prescribed FDA approved over-the-counter women's contraceptives and devices
• We cover prescribed FDA approved over-the-counter women’s contraceptives and devices when prescribed by a Plan provider and obtained at a Plan pharmacy.
• We cover non-preferred contraceptives if they would otherwise be covered, and a Plan provider receives an approved drug formulary exception.

Kaiser Permanente physicians prescribe the appropriate level of medically necessary contraceptive medications to PSHB members. To ensure physicians can make appropriate exceptions, they have the authority to prescribe brand name or non-formulary contraceptive drugs for members without administrative review if their opinion is that a particular drug is medically necessary and would be more beneficial for an individual member. Members pay their regular prescription drug copayment for medically necessary brand name drugs. Information on contraceptive coverage is available to PSHB members on
www.kp.org/postal and www.kp.org/health-wellness.

Kaiser Permanente does not have any coverage exceptions for surgical contraception methods. If surgical contraception procedures are performed for the purpose of contraception, they are covered without cost-sharing.

As an integrated care delivery system, our providers are contracted with us. They can assess the need for surgical contraception based on ACA requirements and medical necessity. Therefore, we do not have exception forms for our members to complete or a review process to follow. Our coverage is based on required guidelines and clinical necessity.

Over-the-counter and prescription drugs approved by the FDA to prevent unintended pregnancy.

If you have difficulty accessing contraceptive coverage or other reproductive healthcare you can contact contraception@opm.gov.

Reimbursement for covered over-the-counter contraceptives can be submitted in accordance with Section 7.

Note: For additional Family Planning benefits see Section 5(a)

Nothing

Nothing

Nothing

Diabetic supplies, limited to:

• Glucose test strips
• Home glucose monitoring supplies
• Acetone test tablets
• Disposable needles and syringes for the administration of covered insulin

20% of our allowance up to $40

20% of our allowance up to $45

20% of our allowance up to $45

Medical foods for use in the home:

• For individuals unable to absorb or digest food
• Includes enteral and parenteral elemental dietary formulas and amino acid modified product for treatment of inborn errors of metabolism

$3 per product per day

$3 per product per day

$3 per product per day

• Sexual dysfunction drugs

50% of our allowance

50% of our allowance

50% of our allowance

• Intravenous fluids and medications for home use

Nothing

Nothing

Nothing

Note: Over-the-counter and appropriate prescription drugs approved by the FDA to treat tobacco dependence are covered under the Tobacco Cessation Educational Classes and Programs in Section 5(a).

Nothing

Nothing

Nothing

Not covered

• Drugs and supplies for cosmetic purposes 
• Drugs to enhance athletic performance 
• Prescriptions filled at a non-Plan pharmacy, except for emergencies as described in Section 5(d), Emergency Services/Accidents
• Vitamins, nutritional and herbal supplements that can be purchased without a prescription, unless they are included in our drug formulary or listed as covered above
• Over-the-counter (nonprescription) drugs, unless they are included in our drug formulary or listed as covered above
• Prescription drugs not on our drug formulary, unless approved through an exception process
• Over-the-counter drugs, including prescription drugs for which there is an over-the-counter equivalent available
• Medical supplies such as dressings and antiseptics, except as listed above 
• Drugs to shorten the duration of the common cold 
• Any requested packaging of drugs other than the dispensing pharmacy’s standard packaging
• Replacement of lost, stolen, or damaged prescription drugs and accessories
• Drugs related to non-covered services, except as stated above
• Drugs for the promotion, prevention, or other treatment of hair loss or growth 

All charges

All charges

All charges

The following are covered:

• Aspirin to reduce the risk of heart attack
• Oral fluoride for children to reduce the risk of tooth decay
• Folic acid for women to reduce the risk of birth defects
• Medications to reduce the risk of breast cancer

Notes:

• Preventive Medications with USPSTF A and B recommendations. These may include some over-the-counter vitamins, nicotine replacement medications, and low dose aspirin for certain patients. For current recommendations go to www.uspreventiveservicestaskforce.org/BrowseRec/Index/browse-recommendations
• Over-the-counter medications require a prescription and must be filled at a Kaiser Permanente pharmacy.

Nothing

Nothing

Nothing

Opioid rescue agents are covered under this Plan with no cost sharing when filled through a participating pharmacy such as nasal sprays and intramuscular injections.

For more information consult the FDA guidance at
www.fda.gov/consumers/consumer-updates/access-naloxone-can-save-life-during-opioid-overdose

Or call SAMHSA’s National Helpline 1-800-662-HELP (4357) or go to https://www.findtreatment.samhsa.gov/

Nothing

Nothing

Nothing

Not covered:

• Prescriptions filled at a non-Plan pharmacy, except for emergencies as described in Section 5(d), Emergency services/accidents
• Vitamins, nutritional and herbal supplements that can be purchased without a prescription, unless they are included in our drug formulary or listed as covered above
• Over-the-counter (nonprescription) drugs, unless they are included in our drug formulary or listed as covered above
• Prescription drugs not on our drug formulary, unless approved through an exception process
• Any requested packaging of drugs other than the dispensing pharmacy’s standard packaging
• Replacement of lost, stolen, or damaged prescription drugs and accessories
• Drugs related to non-covered services, except as stated above

All charges

All charges

All charges

We cover restorative services and supplies necessary to promptly repair (but not replace) sound, natural teeth, if:

• Damage is due to an accidental injury from trauma to the mouth from violent contact with an external object,
• The tooth has not been restored previously, except in a proper manner, and
• The tooth has not been weakened by decay, periodontal disease, or other existing dental pathology.

Note: The need for these services must result from an accidental injury.

$20 per visit

10% of our allowance after the deductible

20% of our allowance after the deductible

We have no other dental benefits

All charges

All charges

All charges

Under the flexible benefits option, we determine the most effective way to provide services.

• We may identify medically appropriate alternatives to regular contract benefits as a less costly alternative. If we identify a less costly alternative, we will ask you to sign an alternative benefits agreement that will include all of the following terms in addition to other terms as necessary. Until you sign and return the agreement, regular contract benefits will continue.
• Alternative benefits will be made available for a limited time period and are subject to our ongoing review. You must cooperate with the review process.
• By approving an alternative benefit, we do not guarantee you will get it in the future.
• The decision to offer an alternative benefit is solely ours, and except as expressly provided in the agreement, we may withdraw it at any time and resume regular contract benefits.
• If you sign the agreement, we will provide the agreed-upon alternative benefits for the stated time period (unless circumstances change). You may request an extension of the time period, but regular contract benefits will resume if we do not approve your request.
• Our decision to offer or withdraw alternative benefits is not subject to OPM review under the disputed claims process. However, if at the time we make a decision regarding alternative benefits, we also decide that regular contract benefits are not payable, then you may dispute our regular contract benefits decision under the OPM disputed claims process (see Section 8).

The Centers of Excellence program began in 1987. As new technologies proliferate and become the standard of care, Kaiser Permanente refers members to contracted “Centers of Excellence” for certain specialized medical procedures.

We have developed a nationally contracted network of Centers of Excellence for organ transplantation, which consists of medical facilities that have met stringent criteria for quality care in specific procedures. A national clinical and administrative team has developed guidelines for site selection, site visit protocol, volume and survival criteria for evaluation and selection of facilities. The institutions have a record of positive outcomes and exceptional standards of quality.

We provide TTY/text phone numbers at: 711. Sign language services are also available.

When you visit a Kaiser Permanente medical office or affiliated Plan provider outside our service area, you can receive visiting member services from designated providers in that area. Visiting member services are subject to the terms, conditions and cost-sharing described in this PSHB brochure. Certain services are not covered as a visiting member.

For more information about receiving visiting member services, including provider and facility locations in other Kaiser Permanente service areas, please call our Away from Home Travel Line at (951-268-3900) or visit www.kp.org/travel.

We provide a limited benefit to dependents under the age of 26, who are temporarily outside Kaiser Permanente’s service areas and within the United States. These benefits are in addition to your emergency benefits and will be applied before your travel benefit.

We cover routine, continuing and follow-up medical care as follows:

• Up to 10 office visits, phone visits or video visits per year (combined visit limit between primary care, specialty care, outpatient mental health and substance use disorder care, gynecology care, preventive care and immunizations, hearing exams, and allergy injections). You pay $20 (High Option) or $30 (Standard Option) or $10 (Prosper) per office visit.  Telehealth visits via phone or video visit are no charge.
• Up to 10 diagnostic X-rays per year. You pay 20% of our allowance (High Option) or 20% of our allowance after you have met the calendar year deductible (Standard Option and Prosper).
• Up to 12 prescription drug fills and diabetic supplies. You pay cost-sharing of 20% of our allowance.
• Up to 10 therapy visits per year (combined visit limit between physical, occupational, and speech therapy). You pay $20 (High Option) or $30 (Standard Option) or $10 (Prosper) per office visit. 

File claims as shown in Section 7. For more information about this benefit, call (303)-338-3800 or toll-free (800)-632-9700, (TTY: 711).

The following are not included in your dependent out-of-area benefit:

• Dental services

• Transplants and transplant follow-up care

• Services provided outside the United States

• Laboratory, office procedures and office administered drugs and devices, except for allergy injections and preventive immunizations

• Allergy evaluation, routine prenatal and postpartum visits, chiropractic services, acupuncture services, applied behavior analysis (ABA), pediatric dental, hearing tests, hearing aids, home health visits, hospice services, and travel immunizations

• Special diagnostic procedures such as CT, MRI, or PET scans

• Any and all services not listed in "Coverage" section of this benefit

Kaiser Permanente’s travel benefit for Postal employees provides you with outpatient follow-up and/or continuing medical and mental health and substance use disorder care when you are temporarily (for example, on a temporary work assignment or attending school) outside your home service area by more than 100 miles and outside of any other Kaiser Permanente service area. These benefits are in addition to your emergency services/accident benefit and include:

• Outpatient follow-up care necessary to complete a course of treatment after a covered emergency. Services include removal of stitches, a catheter, or a cast.
• Outpatient continuing care for covered services for conditions diagnosed and treated within the previous 12 months by a Kaiser Permanente healthcare provider or affiliated Plan provider. Services include dialysis and prescription drug monitoring.

You pay $25 for each follow-up or continuing care office visit. This amount will be deducted from the reimbursement we make to you. We limit our payment for this travel benefit to no more than $1,200 each calendar year. For more information about this benefit call the Travel Benefit Information Line at (800-632-9700) (TTY 711). File claims as shown in Section 7.

The following are a few examples of services not included in your travel benefits
coverage:

• Non-emergency hospitalization
• Infertility treatments
• Medical and hospital costs resulting from a normal full-term delivery of a baby outside the service area
• Transplants
• Durable medical equipment (DME)
• Prescription drugs
• Home health services

Take steps to improve your well-being by completing the Kaiser Permanente Total Health Assessment and a biometric screening. PSHB subscribers and their enrolled spouses (age 18 and over) are eligible for the following reward:

$150 for completing a confidential, online, Total Health Assessment (available in English or Spanish) and being up to date on the following biometric screenings: blood glucose, blood pressure, Body Mass Index (BMI) and total cholesterol. To view and determine the status of your screenings, go to www.kp.org/postal. If you have not had these screenings recently, you may be required to contact your Kaiser Permanente doctor. You will get a picture of your overall health and a customized action plan with tips and resources to improve your well-being.

You must accept the Wellness Program Agreement to be eligible to earn rewards. Please go to www.kp.org/postal to learn how to earn your reward and to view and track the status of your reward activities.

You must complete the Total Health Assessment and biometric screening during the plan year. We will issue you a Kaiser Permanente Health Payment Card 4-6 weeks after you complete both activities. We will send each eligible member their own debit card.

You may use your Health Payment Card to pay for certain qualified medical expenses, such as:

• Copayments for office visits, prescription drugs and other services at Kaiser Permanente or other providers
• Prescription eyeglasses or contacts
• Dental services
• Over-the-counter medication for certain diseases
• Other medical expenses, as permitted by the IRS

Please keep your card for use in the future. As you complete activities, we will add rewards to your card. We will not send you a new card until the card expires. Rewards you earn during this calendar year may be used until March 31 of the next calendar year. Funds are forfeited if you leave this Plan.

For more information, please go to www.kp.org/postal If you have questions about completing a Total Health Assessment or class, you may call us at (866-300-9867). If you have questions about your account balance or what expenses the Health Payment Card can be used for, you may call the phone number on the back of your Health Payment Card.

Kaiser Permanente is committed to investing in the total health of our members. Exercise, nutrition, and weight management resources such as wellness coaching and online Healthy Lifestyle Programs are all available at no cost. We offer our members the tools and resources they need to actively participate in their health at home, online, with their smartphone, and at our facilities. Our members can enroll in a variety of programs that are designed to help them take an active role in their health and make desired lifestyle changes. Unless otherwise noted, most of these programs are available at no additional costs to members because they are embedded within our integrated care delivery model as part of our core offerings. Examples of our wellness programs aimed at weight and nutrition are:

• Nutrition counseling (such as weight loss and a healthy diet)
• Stress reduction programs
• Chronic disease self-management programs
• Exercise counseling and cardiovascular fitness programs
• Smoking Cessation program
• Health risk assessments

Members can access our Health and Wellness Programs at www.kp.org/healthyliving.

Kaiser Permanente promotes and covers a wide variety of non-pharmaceutical treatment options to address pain, diabetes, hypertension, obesity, and many other chronic conditions. Our care teams focus on instilling healthy lifestyle behaviors for all patients, including those at risk of or diagnosed with chronic conditions. Our comprehensive network of practitioners includes nutritionists and health coaches in addition to primary care physicians and specialists, all working together to develop care plans for our members. Kaiser Permanente’s non-pharmaceutical treatment options and approaches to care include the following offerings:

Medical Nutrition Therapy
Kaiser Permanente’s cross-functional care teams include registered dietitians who work with patients to develop evidence-based nutrition plans to help manage their chronic conditions (e.g. diabetes, hypertension, obesity). Our dietitians support patients with identifying their dietary needs and preferences, building meal plans, and counseling them on behavioral and lifestyle modifications for better health
outcomes. Patients are referred to medical nutrition therapy by their primary care physician or specialists as appropriate; these services are offered within our integrated model, and all care team members have access to our electronic medical record to coordinate and oversee care plans.

Obesity counseling
Patients at risk of or diagnosed with obesity are counseled by their primary care physician (PCP) to assess lifestyle factors or co morbidities that may be impacting their weight and overall health. Patients work with their PCP and other clinicians as needed to develop care plans to achieve a healthy weight, which may include behavioral health support, wellness coaching, nutrition counseling, exercise regimens, prescribed medications, and other interventions as appropriate.

Tobacco cessation counseling
Kaiser Permanente offers a variety of tobacco cessation resources including individual and group visits with wellness coaches, health educators and dieticians to help instill healthy lifestyle behaviors and promote good health. We also prescribe both over-the-counter
and prescription medicines to members when indicated. We also provide patients with a comprehensive suite of educational materials via our kp.org website and app (more information provided at this link).

Remote Physiologic Monitoring
Kaiser Permanente offers a suite of digital health devices and remote monitoring options. These programs and devices minimize the need for members to travel to a medical center for care and enhance our clinicians' ability to monitor and manage their patient's clinical conditions. Examples of these digital options  include e-visits, remote glucose monitoring, remote blood-pressure monitoring, vagal nerve stimulators, responsive neurostimulator, and medical alert monitoring.

Remote Therapeutic Monitoring
Kaiser Permanente members can use our app or website to access their medical record and send secure messages to their physician. When indicated as part of their care plans, members may use the secure message functionality to provide their care teams with data for the purposes of remote therapeutic monitoring (RTM). This may include pain scores, updates on medication compliance and effectiveness, exercise plan logging, and other key communications from the patient to their care team regarding treatment plan compliance. Different RTM options may vary by service area, and all service areas have access to secure messaging.

In most cases, providers and facilities file HIPAA-compliant electronic claims for you. Providers must file on the form CMS-1500, Health Insurance Claim Form. In cases where a paper claim must be used, the facility will file on the UB-04 form. For claims questions and assistance, call us at (303)-338-3600 or toll-free (800)-382-4661, (TTY: 711) or visit www.kp.org/support/claims.

When you must file a claim - such as for services you received outside of the Plan’s service area – submit it on the CMS-1500 or a claim form that includes the information shown below. Bills and receipts should be itemized and show:

• Covered member’s name, date of birth, address, phone number, and ID number
• Name and address of the provider or facility that provided the service or supply
• Dates you received the services or supplies
• Diagnosis
• Type of each service or supply
• The charge for each service or supply
• Follow-up services rendered out-of-area
• A copy of the explanation of benefits, payments, or denial from any primary payor –such as the Medicare Summary Notice (MSN)
• Receipts, if you paid for your services

Note: Canceled checks, cash register receipts, or balance due statements are not acceptable substitutes for itemized bills.

Submit your claims to:

Kaiser Permanente
National Claims Administration - Colorado
PO Box 373150
Denver, CO 80237

Send us all of the documents for your claim as soon as possible. You must submit the claim by December 31 of the year after the year you received the service, unless timely filing was prevented by administrative operations of Government or legal incapacity, provided the claim was submitted as soon as reasonably possible.

Please reply promptly when we ask for additional information.  We may delay processing or deny benefits for your claim if you do not respond.  Our deadline for responding to your claim is stayed while we await all of the additional information needed to process your claim.

We will notify you of our decision within 30 days after we receive your post-service claim. If matters beyond our control require an extension of time, we may take up to an additional 15 days for review and we will notify you before the expiration of the original 30-day period. Our notice will include the circumstances underlying the request for the extension and the date when a decision is expected.

If we need an extension because we have not received necessary information from you, our notice will describe the specific information required and we will allow you up to 60 days from the receipt of the notice to provide the information.

If you do not agree with our initial decision, you may ask us to review it by following the disputed claims process detailed in Section 8 of this brochure.

You may designate an authorized representative to act on your behalf for filing a claim or to appeal claims decisions to us. For urgent care claims, a healthcare professional with knowledge of your medical condition will be permitted to act as your authorized representative without your express consent. For the purposes of this section, we are also referring to your authorized representative when we refer to you.

If you live in a county where at least 10% of the population is literate only in a non-English language (as determined by the Secretary of Health and Human Services), we will provide language assistance in that non-English language. You can request a copy of your Explanation of Benefits (EOB) statement, related correspondence, oral language services (such as telephone customer assistance) and help with filing claims and appeals (including external reviews) in the applicable non-English language. The English versions of your EOBs and related correspondence will include information in the non-English language about how to access language services in that non-English language.

Any notice of an adverse benefit determination or correspondence from us confirming an adverse benefit determination will include information sufficient to identify the claim involved (including the date of service, the healthcare provider, and the claim amount, if applicable), and a statement describing the availability, upon request, of the diagnosis and procedure codes.

If you have any claim or dispute that is not governed by the Disputed Claims Process with OPM described in Section 8, then all such claims and disputes of any nature between you and the Plan, including but not limited to malpractice claims, shall be resolved by binding arbitration, subject to the Plan's Arbitration procedures. The Plan has the information that describes the arbitration process. Contact our Resolve Program at (303)-344-7298 for copies of our requirements. These will explain how you can begin the binding arbitration process.

Keep a separate record of the medical expenses of each covered family member, as deductibles and maximum allowances apply separately to each person.  Save copies of all medical bills, including those you accumulate to satisfy a deductible.  In most instances, they will serve as evidence of your claim.  We will not provide duplicate or year-end statements.

Filing Overseas Claims for Urgent or Emergent Care 

Most overseas providers are under no obligation to file claims on behalf of our members. You may need to pay for the services at the time you receive them and then submit a claim to us for reimbursement. For covered services you receive by providers and hospitals outside the United States and Puerto Rico, send a completed Overseas Claim Form and the itemized bills to:

Kaiser Permanente
National Claims Administration - Colorado
PO Box 373150
Denver, CO 80237

We will do the translation and currency conversion for you. You may obtain the Overseas Claim Form by calling Member Services toll-free at (800)-382-4661 or from our website at www.kp.org/postal, Members/Forms and Information.

Ask us in writing to reconsider our initial decision. You must:

a) Write to us within 6 months from the date of our decision; and

b) Send your request to us at: Appeals Program, Kaiser Foundation Health Plan of Colorado, P.O. Box 378066, Denver, CO 80237-8066; and

c) Include a statement about why you believe our initial decision was wrong, based on specific benefit provisions in this brochure; and

d) Include copies of documents that support your claim, such as physicians’ letters, operative reports, bills, medical records, and explanation of benefits (EOB) forms.

We will provide you, free of charge and in a timely manner, with any new or additional evidence considered, relied upon, or generated by us or at our direction in connection with your claim and any new rationale for our claim decision. We will provide you with this information sufficiently in advance of the date that we are required to provide you with our reconsideration decision to allow you a reasonable opportunity to respond to us before that date. However, our failure to provide you with new evidence or rationale in sufficient time to allow you to timely respond shall not invalidate our decision on reconsideration. You may respond to that new evidence or rationale at the OPM review stage described in step 4.

In the case of a post-service claim, we have 30 days from the date we receive your request to:

a) Pay the claim or,

b) Write to you and maintain our denial or,

c) Ask you or your provider for more information

You or your provider must send the information so that we receive it within 60 days of our request. We will then decide within 30 more days.

If we do not receive the information within 60 days we will decide within 30 days of the date the information was due. We will base our decision on the information we already have. We will write to you with our decision.

If you do not agree with our decision, you may ask OPM to review it.

You must write to OPM within:

• 90 days after the date of our letter upholding our initial decision; or
• 120 days after you first wrote to us -- if we did not answer that request in some way within 30 days; or
• 120 days after we asked for additional information.

Write to OPM at: United States Office of Personnel Management, Healthcare and Insurance, Postal Service Insurance Operations (PSIO), 1900 E Street NW, Room 5478, Washington, DC 20415-1100.

Send OPM the following information:

• A statement about why you believe our decision was wrong, based on specific benefit provisions in this brochure;
• Copies of documents that support your claim, such as physicians' letters, operative reports, bills, medical records, and explanation of benefits (EOB) forms;
• Copies of all letters you sent to us about the claim;
• Copies of all letters we sent to you about the claim; and
• Your daytime phone number and the best time to call.
• Your email address, if you would like to receive OPM’s decision via email. Please note that by providing your email address, you may receive OPM’s decision more quickly.

Note: If you want OPM to review more than one claim, you must clearly identify which documents apply to which claim.

Note: You are the only person who has a right to file a disputed claim with OPM. Parties acting as your representative, such as medical providers, must include a copy of your specific written consent with the review request. However, for urgent care claims, a healthcare professional with knowledge of your medical condition may act as your authorized representative without your express consent.

Note: The above deadlines may be extended if you show that you were unable to meet the deadline because of reasons beyond your control.

OPM will review your disputed claim request and will use the information it collects from you and us to decide whether our decision is correct. OPM will send you a final decision or notify you of the status of OPM’s review within 60 days. There are no other administrative appeals.

If you do not agree with OPM’s decision, your only recourse is to sue. If you decide to file a lawsuit, you must file the suit against OPM in Federal court by December 31 of the third year after the year in which you received the disputed services, drugs, or supplies or from the year in which you were denied precertification or prior approval. This is the only deadline that may not be extended.

OPM may disclose the information it collects during the review process to support their disputed claim decision. This information will become part of the court record.

You may not file a lawsuit until you have completed the disputed claims process. Further, Federal law governs your lawsuit, benefits, and payment of benefits. The Federal court will base its review on the record that was before OPM when OPM decided to uphold or overturn our decision. You may recover only the amount of benefits in dispute.

Note: If you have a serious or life threatening condition (one that may cause permanent loss of bodily functions or death if not treated as soon as possible), and you did not indicate that your claim was a claim for urgent care, then call us at (800)-632-9700, (TTY: 711). We will expedite our review (if we have not yet responded to your claim); or we will inform OPM so they can quickly review your claim on appeal. You may call OPM’s PSIO at (202)-936-0002 between 8 a.m. and 5 p.m. Eastern Time.

Please remember that we do not make decisions about plan eligibility issues. For example, we do not determine whether you or a family member is covered under this Plan. You must raise eligibility issues with your Agency personnel/payroll office if you are an employee, your retirement system if you are an annuitant or the Office of Workers’ Compensation Programs if you are receiving Workers’ Compensation benefits.

Reminder: If you are a Postal Service annuitant, or their covered Medicare-eligible family member, enrolled in our Medicare Part D MAPD/PDP EGWP, you may appeal an adverse pre-service or post-service determination. See Section 8(a).

You must tell us if you or a covered family member has coverage under any other health plan or has automobile insurance that pays healthcare expenses without regard to fault. This is called “double coverage.”

When you have double coverage, one Plan normally pays its benefits in full as the primary payor and the other Plan pays a reduced benefit as the secondary payor. We, like other insurers, determine which coverage is primary according to the National Association of Insurance Commissioners’ (NAIC) guidelines. For more information on NAIC rules regarding the coordinating of benefits, visit our website at www.kp.org/postal.

When we are the primary payor, we will pay the benefits described in this brochure.

When we are the secondary payor, we will determine our allowance. After the primary Plan processes the benefit, we will pay what is left of our allowance, up to our regular benefit, except Medicare-eligible members with Original Medicare as primary payor must pay cost-sharing described in this PSHB brochure. (See Sections 4 and 5; members with Medicare should also see the Original Medicare Plan portion of this Section 9.)

We will not pay more than our allowance. If we are the secondary payor, and you received your services from Plan providers, we may bill the primary carrier.

Please see Section 4, Your Costs for Covered Services, for more information about how we pay claims.

TRICARE is the healthcare program for eligible dependents of military persons, and retirees of the military. TRICARE includes the CHAMPUS program. CHAMPVA provides health coverage to disabled Veterans and their eligible dependents. IF TRICARE or CHAMPVA and this Plan cover you, we pay first. See your TRICARE or CHAMPVA Health Benefits Advisor if you have questions about these programs.

Suspended PSHB coverage to enroll in TRICARE or CHAMPVA: If you are an annuitant, you can suspend your PSHB coverage to enroll in one of these programs, eliminating your PSHB premium. (OPM does not contribute to any applicable Plan premiums.) For information on suspending your PSHB enrollment, contact your retirement or employing office. If you later want to re-enroll in the PSHB Program, generally you may do so only at the next Open Season unless you involuntarily lose coverage under TRICARE or CHAMPVA.

Every job-related injury or illness should be reported as soon as possible to your supervisor. Injury also means any illness or disease that is caused or aggravated by the employment as well as damage to medical braces, artificial limbs and other prosthetic devices. If you are a federal or postal employee, ask your supervisor to authorize medical treatment by use of form CA-16 before you obtain treatment. If your medical treatment is accepted by the Dept. of Labor Office of Workers’ Compensation (OWCP), the provider will be compensated by OWCP. If your treatment is determined not job-related, we will process your benefit according to the terms of this Plan, including use of in-network providers. Take form CA-16 and form OWCP-1500/HCFA-1500 to your provider, or send it to your provider as soon as possible after treatment, to avoid complications about whether your treatment is covered by this Plan or by OWCP.

We do not cover services that:

• You (or a covered family member) need because of a workplace-related illness or injury that the Office of Workers’ Compensation Programs (OWCP) or a similar federal or state agency determines they must provide; or
• OWCP or a similar agency pays for through a third-party injury settlement or other similar proceeding that is based on a claim you filed under OWCP or similar laws.

When you have this Plan and Medicaid, we pay first.

Suspended PSHB coverage to enroll in Medicaid or a similar state-sponsored program of medical assistance: If you are an annuitant, you can suspend your PSHB coverage to enroll in one of these state programs, eliminating your PSHB premium. For information on suspending your PSHB enrollment, contact your retirement or employing office. If you later want to re-enroll in the PSHB Program, generally you may do so only at the next Open Season unless you involuntarily lose coverage under the state program.

We do not cover services and supplies when a local, state, or federal government agency directly or indirectly pays for them.

When you receive money to compensate you for medical or hospital care for injuries or illness caused by another person, you must reimburse us for any expenses we paid. However, we will cover the cost of treatment that exceeds the amount you received in the settlement.

If you do not seek damages you must agree to let us try. This is called subrogation. If you need more information, contact us for our subrogation procedures.

If you obtain a judgment or settlement from or on behalf of a third party who allegedly caused or is responsible for an injury or illness for which you received covered healthcare services or benefits (“Services”), you must pay us Charges for those Services. “Charges” are: 1) for Services that we pay the provider on a fee-for-service basis, the payments that we made for the Services; and 2) for all other Services, the charges in the provider’s schedule of charges for Services provided to Members less any cost share payments that you made to the provider. Our payments for Services in these circumstances are expressly conditioned on your agreement to comply with these provisions. You are still required to pay cost-sharing to the provider, even if a third party has allegedly caused or is responsible for the injury or illness for which you received Services.

You must also pay us Charges for such Services if you receive or are entitled to receive a recovery from any insurance for an injury or illness alleged to be based on a third party’s or your own fault, such as from uninsured or underinsured motorist coverage, automobile or premises medical payments coverage, or any other first coverage. You must also pay us Charges for such Services if you receive or are entitled to receive recovery from any Workers’ Compensation benefits.

To secure our rights, we will have a lien on and reimbursement right to the on the proceeds of any judgment or settlement you or we obtain. The proceeds of any judgment or settlement that you or we obtain shall first be applied to satisfy our lien, regardless of whether the total amount of the proceeds is less than the actual losses and damages you incurred. Our right to receive payment is not subject to reduction based on attorney fees or costs under the “common fund” doctrine and is fully enforceable regardless of whether you are “made whole” or fully compensated for the full amount of damages claimed.

We are entitled to full recovery regardless of whether any liability for payment is admitted by any person, entity or insurer. We are entitled to full recovery regardless of whether the settlement or judgment received by you identifies the medical benefits provided or purports to allocate any portion of such settlement or judgment to payment of expenses other than medical expenses. We are entitled to recover from any and all settlements, even those designated as for pain and suffering, non-economic damages and/or general damages only.

In order for us to determine the existence of any rights we may have and to satisfy those rights, you must complete and send us all consents, releases, authorizations, assignments, and other documents, including lien forms directing your attorney and any insurer to pay us directly. You may not agree to waive, release, or reduce our rights under this provision without our prior, written consent. You must cooperate in doing what is reasonably necessary to assist us with our right of recovery. You must notify us within 30 days of the date you or someone acting on your behalf notifies anyone, including an insurer or attorney, of your intention to pursue or investigate a claim to recover damages or obtain compensation due to your injury or illness. You must not take any action that may prejudice our right of recovery.

If your estate, parent, guardian, or conservator asserts a claim based on your injury or illness, that person or entity and any settlement or judgment recovered by that person or entity shall be subject to our liens and other rights to the same extent as if you had asserted the claim against the party. We may assign our rights to enforce our liens and other rights.

We have the option of becoming subrogated to all claims, causes of action, and other rights you may have against a third party or an insurer, government program, or other source of coverage for monetary damages, compensation, or indemnification on account of the injury or illness allegedly caused by the third party. We will be so subrogated as of the time we mail or deliver a written notice of our exercise of this option to you or your attorney, but we will be subrogated only to the extent of the total of Charges for the relevant Services.

Contact us if you need more information about recovery or subrogation.

Some PSHB Plans already cover some dental and vision services. When you are covered by more than one vision/dental Plan, coverage provided under your PSHB Plan remains as your primary coverage. FEDVIP coverage pays secondary to that coverage. When you enroll in a dental and/or vision Plan on BENEFEDS.gov or by phone at (877)-888-3337, (TTY: 1-877-889-5680), you will be asked to provide information on your PSHB Plan so that your Plans can coordinate benefits. Providing your PSHB information may reduce your out-of-pocket cost.

An approved clinical trial includes a phase I, phase II, phase III, or phase IV clinical trial that is conducted in relation to the prevention, detection, or treatment of cancer or other life-threatening disease or condition and is either Federally funded; conducted under an investigational new drug application reviewed by the Food and Drug Administration; or is a drug trial that is exempt from the requirement of an investigational new drug application.

If you are a participant in a clinical trial, this health plan will provide related care as follows, if it is not provided by the clinical trial:

• Routine care costs – costs for routine services such as doctor visits, lab tests, X-rays and scans, and hospitalizations related to treating the patient’s condition, whether the patient is in a clinical trial or is receiving standard therapy.
• Extra care costs – costs related to taking part in a clinical trial such as additional tests that a patient may need as part of the trial, but not as part of the patient’s routine care.
• Research costs – costs related to conducting the clinical trial such as research physician and nurse time, analysis of results, and clinical tests performed only for research purposes. These costs are generally covered by the clinical trials. This Plan does not cover these costs.

For more detailed information on “What is Medicare?” and “When do I Enroll in Medicare?” please contact Medicare at 1-800-MEDICARE (1-800-633-4227), (TTY: 1-877-486-2048) or at www.medicare.gov.

Important Note: Subject to limited exceptions, Postal Service annuitants entitled to Medicare Part A and their eligible family members who are entitled to Medicare Part A are required to enroll in Medicare Part B to maintain eligibility for the PSHB Program in retirement.

If you are required to enroll in Medicare Part B and fail to do so at your first opportunity, you may be disenrolled (annuitants) and/or your family members removed from coverage. 

For more information on these requirements, please contact (303)-338-3800.

The Original Medicare Plan (Original Medicare) is available everywhere in the United States. It is the way everyone used to get Medicare benefits and is the way most people get their Medicare Part A and Part B benefits now. You may go to any doctor, specialist, or hospital that accepts Medicare. The Original Medicare Plan pays its share and you pay your share.

All physicians and other providers are required by law to file claims directly to Medicare for members with Medicare Part B, when Medicare is primary.  This is true whether or not they accept Medicare.

When you are enrolled in Original Medicare along with this Plan, you still need to follow the rules in this brochure for us to cover your care.

Claims process when you have the Original Medicare Plan – You will probably not need to file a claim form when you have both our Plan and the Original Medicare Plan.

When we are the primary payor, we process the claim first.

When Original Medicare is the primary payor, Medicare processes your claim first. In most cases, your claim will be coordinated automatically and we will then provide secondary benefits for covered charges. To find out if you need to do something to file your claim, call us at (303)-338-3600 (toll-free 800-382-4661) (TTY: 711), 9 a.m. to 4 p.m., Monday through Friday, or visit our website at www.kp.org/postal.

We do not waive any costs if the Original Medicare Plan is your primary payor.

You must tell us if you or a covered family member has Medicare coverage, and let us obtain information about services denied or paid under Medicare if we ask. You must also tell us about other coverage you or your covered family members may have, as this coverage may affect the primary/secondary status of this Plan and Medicare.

If you are eligible for Medicare, you may choose to enroll in and get your Medicare benefits from a Medicare Advantage Plan. These are private healthcare choices (like HMOs and regional PPOs) in some areas of the country. To learn more about Medicare Advantage Plans, contact Medicare at 800-MEDICARE (800)-633-4227, (TTY: 877-486-2048) or at www.medicare.gov.

If you enroll in a Medicare Advantage Plan, the following options are available to you:

This Plan and our Medicare Advantage Plan: 

We offer a Medicare Advantage Plan known as Kaiser Permanente Senior Advantage for Postal Service Members. Senior Advantage for Postal Service Members enhances your PSHB coverage by lowering cost-sharing for some services and/or adding benefits. High and Standard Option members can choose between 2 Medicare Advantage Plans: "Senior Advantage 1" (best benefits) and "Senior Advantage 2" (some better benefits and Part B premium reimbursement). Prosper members have one choice, called “Senior Advantage". If you live in our Medicare Advantage service area and you have Medicare Parts A and B, or Medicare Part B only, you can enroll in Senior Advantage for Postal Service Members. Enrolling in Senior Advantage for Postal Service Members does not change your PSHB premium. Your enrollment is in addition to your PSHB High Option, Standard Option, or Prosper enrollment; however, your benefits will be provided under the Kaiser Permanente Senior Advantage for Postal Service Members Plan and are subject to Medicare rules. If you are already a member of Senior Advantage for Postal Service Members and would like to understand your additional benefits in more detail, please refer to your Senior Advantage for Postal Workers Evidence of Coverage. If you are considering enrolling in Senior Advantage for Postal Service Members, please call us at (800)-476-2167, (TTY: 711), 8 a.m. to 8 p.m., 7 days a week, or visit our website at www.kp.org/postal.

With Kaiser Permanente Senior Advantage for Postal Service Members, you will get more coverage, such as lower cost-sharing and additional benefits. This 2027 benefit summary allows you to make a comparison of your choices:

2027 Benefits and Services: Deductible
High Option without Medicare You pay: None

High Option Senior Advantage 1 You pay: None

High Option Senior Advantage 2 You pay: None

Standard Option without Medicare You pay: $150

Standard Option Senior Advantage 1 You pay: None

Standard Option Senior Advantage 2 You pay: None

Prosper without Medicare You pay: $350

Prosper Senior Advantage You pay: None

2027 Benefits and Services: Primary care
High Option without Medicare You pay: $20

High Option Senior Advantage 1 You pay: $5

High Option Senior Advantage 2 You pay: $15

Standard Option without Medicare You pay: $30

Standard Option Senior Advantage 1 You pay: $20

Standard Option Senior Advantage 2 You pay: $30

Prosper without Medicare You pay: $10

Prosper Senior Advantage You pay: $10

2027 Benefits and Services: Specialty care
High Option without Medicare You pay: $30

High Option Senior Advantage 1 You pay: $15

High Option Senior Advantage 2 You pay: $25

Standard Option without Medicare You pay: $40

Standard Option Senior Advantage 1 You pay: $35

Standard Option Senior Advantage 2 You pay: $40

Prosper without Medicare You pay: $35

Prosper Senior Advantage You pay: $35

2027 Benefits and Services: Outpatient surgery
High Option without Medicare You pay: $150/10%

High Option Senior Advantage 1 You pay: $50

High Option Senior Advantage 2 You pay: $150

Standard Option without Medicare You pay: $200/$300 (You pay the deductible, then cost-sharing.)

Standard Option Senior Advantage 1 You pay: $200

Standard Option Senior Advantage 2 You pay: $200

Prosper without Medicare You pay: $275/$375 (You pay the deductible, then cost-sharing.)

Prosper Senior Advantage You pay: $275

2027 Benefits and Services: Inpatient hospital care
High Option without Medicare You pay: $325 per day up to $1,300

High Option Senior Advantage 1 You pay: $100/admit

High Option Senior Advantage 2 You pay: $300/admit

Standard Option without Medicare You pay: $375 per day up to $1,500 (You pay the deductible, then cost-sharing.)

Standard Option Senior Advantage 1 You pay: $250 per day up to $750

Standard Option Senior Advantage 2 You pay: $250 per day up to $750

Prosper without Medicare You pay: 20% (You pay the deductible, then cost-sharing.)

Prosper Senior Advantage You pay: $275 per day up to $1,100

2027 Benefits and Services: Additional benefits offered
High Option without Medicare: Not applicable

High Option Senior Advantage 1: Eyeglasses and contact lenses allowance, hearing aid allowance, acupuncture, preventive dental with a comprehensive allowance, nonemergency transportation, over-the-counter drugs and wellness supplies allowance, and One Pass

High Option Senior Advantage 2: Nonemergency transportation, Eyeglasses and contact lenses allowance, hearing aid allowance, over-the-counter drugs and wellness supplies allowance, and One Pass

Standard Option without Medicare: Not applicable

Standard Option Senior Advantage 1: Nonemergency transportation, Eyeglasses and contact lenses allowance, hearing aid allowance, over-the-counter drugs and wellness supplies allowance, and One Pass

Standard Option Senior Advantage 2: Nonemergency transportation, Eyeglasses and contact lenses allowance, over-the-counter drugs and wellness supplies allowance, and One Pass

Prosper without Medicare: Not applicable

Prosper Senior Advantage: Nonemergency transportation, over-the-counter drugs and wellness supplies allowance, and One Pass

2027 Benefits and Services: Part B Reimbursement
High Option without Medicare: None

High Option Senior Advantage 1: None

High Option Senior Advantage 2: up to $200 monthly

Standard Option without Medicare: None

Standard Option Senior Advantage 1: None

Standard Option Senior Advantage 2: up to $200 monthly

Prosper without Medicare: None

Prosper Senior Advantage: None

2027 Benefits and Services: Out-of-pocket maximum (2x per family)

High Option without Medicare You pay: $5,000 per person

High Option Senior Advantage 1 You pay: $2,200 per person

High Option Senior Advantage 2 You pay: $2,950 per person

Standard Option without Medicare You pay: $6,500 per person

Standard Option Senior Advantage 1 You pay: $2,950 per person

Standard Option Senior Advantage 2 You pay: $3,300 per person

Prosper without Medicare You pay: $8,000 per person

Prosper Senior Advantage You pay: $3,600 per person

This is a summary of the features of the Kaiser Permanente Senior Advantage for Postal Workers. As a Senior Advantage member, you are still entitled to coverage under the PSHB Program. All benefits are subject to the definitions, limitations, and exclusions set forth in this PSHB brochure and the Kaiser Permanente Senior Advantage for Postal Workers Evidence of Coverage.

This Plan and another Plan’s Medicare Advantage Plan: You may enroll in another non-PSHB Plan’s Medicare Advantage Plan and also remain enrolled in our PSHB Plan. We will still provide benefits when your Medicare Advantage Plan is primary, even out of the Medicare Advantage Plan’s network and/or service area (if you use our Plan providers).

However, we will not waive any of our copayments, coinsurance, or deductibles. If you enroll in a Medicare Advantage Plan, tell us. We will need to know whether you are in the Original Medicare Plan or in a Medicare Advantage Plan so we can correctly coordinate benefits with Medicare.

Suspended PSHB coverage to enroll in a Medicare Advantage Plan: If you are an annuitant, you can suspend your PSHB coverage to enroll in a Medicare Advantage Plan, eliminating your PSHB premium. (OPM does not contribute to your Medicare Advantage Plan premium.) For information on suspending your PSHB enrollment, contact your retirement or employing office. If you later want to re-enroll in the PSHB Program, generally you may do so only at the next Open Season unless you involuntarily lose coverage or move out of the Medicare Advantage Plan’s service area.

When we are the primary payor, we process the claim first.  If you (as an active employee eligible for Medicare Part D or their covered Medicare Part D-eligible family member) enroll in any open market Medicare Part D Plan and we are the secondary payor, we will review claims for your prescription drug costs that are not covered by that Medicare Part D Plan and consider them for payment under the PSHB Plan. 

Note: If you are a Postal Service annuitant or their covered Medicare-eligible family member enrolled in our Medicare Part D PDP EGWP, this does not apply to you because you may not be enrolled in more than one Medicare Part D Plan at the same time.  If you opt out of or disenroll from our PDP EGWP you do not have our PSHB Program prescription drug coverage and we are not a secondary payor for prescription drug benefits.

You will still need to follow the rules in this brochure for us to cover your care. We will only cover your prescription if it is written by a Plan provider and obtained at a Plan pharmacy or through our Plan mail service delivery program, except in an emergency or urgent care situation.

If you enroll in our Kaiser Permanente Senior Advantage for Postal Workers Plan, you will get all of the benefits of Medicare Part D plus additional drug benefits covered under your PSHB Plan.

If you are enrolled in Medicare Part A and/or Part B, and are not enrolled in our Medicare Advantage Prescription Drug Plan (MAPD), you will be automatically group enrolled into our Medicare PDP EGWP. Our PDP EGWP is a prescription drug benefit for Postal Service annuitants and their covered Medicare-eligible family members. This allows you to receive benefits that will never be less than the standard prescription drug coverage that is available to members with non-PDP EGWP prescription drug coverage. But more often you will receive benefits that are better than members with standard non-PDP EGWP prescription drug coverage. Note: You have the choice to opt out of or disenroll from our PDP EGWP at any time and may obtain prescription drug coverage outside of the PSHB Program.

When you are enrolled in our Medicare PDP EGWP for your prescription drug benefits you continue to have our medical coverage.

Members with higher incomes may have a separate premium payment for their Medicare Part D Prescription Drug Plan (PDP) benefit. Please refer to the Part D-IRMAA section of the Medicare website: https://www.medicare.gov/drug-coverage-part-d/costs-for-medicare-drug-coverage/monthly-premium-for-drug-plans to see if you would be subject to an additional premium.

For people with limited income and resources, Extra Help is a Medicare program to help with Medicare prescription drug plan costs.  Information regarding this program is available through the Social Security Administration (SSA) online at www.socialsecurity.gov or call the SSA at (800)-772-1213, TTY (800)-325-0778. You may also contact (800)-632-9700.

The PDP EGWP opt out process:

If you were automatically group enrolled into our PDP EGWP and choose to opt out

• You will lose your Kaiser Permanente prescription drug coverage unless you are enrolling in a Medicare Advantage with Part D Plan offered through the PSHB program.
• You may be subject to a Medicare Part D Late Enrollment Penalty (LEP) if you re-enroll in a Medicare Part D Plan at a later date. The LEP is a dollar amount that is permanently added to your Medicare Part D Plan premium.
• Contact us at (800)-632-9700 for additional information. 

The PDP EGWP disenrollment process:

When you are enrolled in our PDP EGWP, you may choose to disenroll at any time.  

• If you request disenrollment, your disenrollment effective date will be the first day of the month following our receipt of your written, signed, and dated disenrollment request.
• Send written notice to the following address:

  Kaiser Permanente
  California Service Center
  P.O. Box 232400
  San Diego, CA 92193-2400

• When your Medicare Part D Group plan coverage ends, you may continue your PSHB membership if you still meet the requirements for PSHB coverage.

For additional information, see Chapter 8. Ending your membership in the plan in the Evidence of Coverage for Kaiser Permanente Medicare Part D Group Plan (PDP) for Postal Service Members or contact us at (800)-632-9700.

Warning:  If you opt out of or disenroll from our PDP EGWP, you will not have any PSHB Program prescription drug coverage. However, you can enroll in our MAPD during Open Season or for a QLE and receive PSHB Program Prescription Drug Coverage. 

To learn more about our MAPD Plans or enroll you can:

• Visit www.kp.org/postal to view benefit details, enroll online, download an enrollment application, or RSVP to attend a seminar.
• Call and speak to a Kaiser Permanente Medicare health plan specialist at (877)-547-4909, (TTY: 711), Monday through Friday, from 6 a.m. to 7 p.m. Pacific Time.

Note:  If you choose to opt out of or disenroll from our PDP EGWP, your premium will not be reduced, and you may have to wait to re-enroll when and if you are eligible.  If you do not maintain creditable coverage, re-enrollment in our PDP EGWP may be subject to a late enrollment penalty. Contact us for assistance at (800)-632-9700.

If you enroll in Medicare Part B, we require you to assign your Medicare Part B benefits to the Plan for its services. Assigning your benefits means you give the Plan written permission to bill Medicare on your behalf for covered services you receive in network. You do not lose any benefits or entitlements as a result of assigning your Medicare Part B benefits.

We offer a program designed to help High and Standard Option members with their Medicare Part B premium. This program is called "Senior Advantage 2." For each month you are enrolled in Senior Advantage 2, have Medicare Parts A and B, or Medicare Part B, and are enrolled in Senior Advantage for Postal Workers, you will be reimbursed up to $200 (up to $2,400 per year) of your Medicare Part B monthly premium you pay, including any amount added to your Part B premium for the Part B late enrollment penalty (LEP) or income-related monthly adjustment amount (IRMAA). In addition to reimbursing for the Part B monthly premium, we will cover additional benefits, including lower copayments for office visits, outpatient surgery, inpatient hospital care, emergency care, plus additional coverage for the One Pass® fitness program.

You may enroll in this program if:

• You enroll in the Plan’s High or Standard Option.
• You live in our Medicare Advantage service area.
• You enroll in Senior Advantage for Postal Workers.
• The PSHB subscriber completes an additional application for enrollment in Senior Advantage 2.

Reimbursements will begin on the first of the month following receipt of your additional application for enrollment in Senior Advantage 2 and verification of your Medicare Part B enrollment. During a calendar year, you may enroll in Senior Advantage 2 only once. If the PSHB subscriber enrolls in Senior Advantage 2, each family member who enrolls in Senior Advantage for Postal Workers is required to participate in Senior Advantage 2. If, for any reason, you do not meet the enrollment requirements for Senior Advantage 2, you will no longer be eligible to participate in the program. Your reimbursements will end and your regular PSHB High or Standard Option benefits will resume. You may be required to repay any reimbursements paid to you in error.

To learn more about Senior Advantage 2 and how to enroll, call us at (800)-476-2167, (TTY: 711), 8 a.m. to 8 p.m., 7 days a week, or visit our website at www.kp.org/postal. We will send you additional information and an additional application for enrollment in Senior Advantage 2.

If you enter into a Surrogacy Agreement, you must reimburse us for covered services you receive related to conception, pregnancy, delivery, or postpartum care in connection with the Surrogacy Agreement, except that the amount you must pay will not exceed the payments or other compensation you and any other payee are entitled to receive under the Surrogacy Agreement. A "Surrogacy Agreement" is one in which a person agrees to become pregnant and to surrender the baby (or babies) to another person or persons who intend to raise the child (or children), in exchange for payment or compensation for being a surrogate. The "Surrogacy Agreement" does not affect your obligation to pay your cost-sharing for services received, but we will credit any such payments toward the amount you must pay us under this paragraph. We will only cover charges incurred for any services when you have legal custody of the baby and when the baby is covered as a family member under your Self Plus One or Self and Family enrollment (the legal parents are financially responsible for any services that the baby receives).

By accepting services, you automatically assign to us your right to receive payments that are payable to you or any other payee under the Surrogacy Agreement, regardless of whether those payments are characterized as being for medical expenses. To secure our rights, we will also have a lien on those payments and on any escrow account, trust, or any other account that holds those payments. Those payments (and amounts in any escrow account, trust, or other account that holds those payments) shall first be applied to satisfy our lien. The assignment and our lien will not exceed the total amount of your obligation to us under the preceding paragraph.

Within 30 days after entering into a Surrogacy Agreement, you must send written notice of the Agreement, a copy of the Agreement, including the names, addresses, and phone numbers of all parties involved in the Agreement. You must send this information to:

Patient Business Services
Kaiser Foundation Health Plan of Colorado
2500 South Havana Street
Aurora, CO 80014-1622

You must complete and send us consents, releases, authorizations, lien forms, and other documents that are reasonably necessary for us to determine the existence of any rights we may have under this "Surrogacy Agreements" section and to satisfy those rights.

If your estate, parent, guardian, or conservator asserts a claim against a third party based on the Surrogacy Agreement, your estate, parent, guardian, or conservator and any settlement or judgment recovered by the estate, parent, guardian, or conservator shall be subject to our liens and other rights to the same extent as if you had asserted the claim against the third party. We may assign our rights to enforce our liens and other rights.

• You have PSHB coverage on your own or through your spouse who is also an active employee

• You have PSHB coverage through your spouse who is an annuitant

• It is within the first 30 months of eligibility for or entitlement to Medicare due to ESRD (30-month coordination period)

• It is beyond the 30-month coordination period and you or a family member are still entitled to Medicare due to ESRD

• This Plan was the primary payor before eligibility due to ESRD (for 30-month coordination period)

• Medicare was the primary payor before eligibility due to ESRD

• Medicare based on age and disability

• Medicare based on ESRD (for the 30-month coordination period)

• Medicare based on ESRD (after the 30-month coordination period)

An authorization by you (the enrollee or covered family member) that is approved by us (the Carrier), for us to issue payment of benefits directly to the provider.

• We reserve the right to pay you directly for all covered services. Benefits payable under the contract are not assignable by you to any person without express written approval from us, and in the absence of such approval, any assignment shall be void.
• Your specific written consent for a designated authorized representative to act on your behalf to request reconsideration of a claim decision (or, for an urgent care claim, for a representative to act on your behalf without designation) does not constitute an Assignment.
• OPM’s contract with us, based on federal statute and regulation, gives you a right to seek judicial review of OPM's final action on the denial of a health benefits claim but it does not provide you with authority to assign your right to file such a lawsuit to any other person or entity. Any agreement you enter into with another person or entity (such as a provider, or other individual or entity) authorizing that person or entity to bring a lawsuit against OPM, whether or not acting on your behalf, does not constitute an Assignment, is not a valid authorization under this contract, and is void.

January 1 through December 31 of the same year. For new enrollees, the calendar year begins on the effective date of their enrollment and ends on December 31 of the same year.

An approved clinical trial includes a phase I, phase II, phase III, or phase IV clinical trial that is conducted in relation to the prevention, detection, or treatment of cancer or other life-threatening disease or condition and is either Federally funded; conducted under an investigational new drug application reviewed by the Food and Drug Administration; or is a drug trial that is exempt from the requirement of an investigational new drug application.

• Routine care costs – costs for routine services such as doctor visits, lab tests, X-rays and scans, and hospitalizations related to treating the patient’s cancer, whether the patient is in a clinical trial or is receiving standard therapy
• Extra care costs – costs related to taking part in a clinical trial such as additional tests that a patient may need as part of the trial, but not as part of the patient’s routine care
• Research costs – costs related to conducting the clinical trial such as research physician and nurse time, analysis of results, and clinical tests performed only for research purposes. These costs are generally covered by the clinical trials. This Plan does not cover these costs.

See Section 4, page (Applies to printed brochure only).

See Section 4, page (Applies to printed brochure only).

See Section 4, page (Applies to printed brochure only).

Care we provide benefits for, as described in this brochure.

(1) Assistance with activities of daily living, for example, walking, getting in and out of bed, dressing, feeding, toileting, and taking medication. (2) Care that can be performed safely and effectively by people who, in order to provide the care, do not require medical licenses or certificates or the presence of a supervising licensed nurse. Custodial care that lasts 90 days or more is sometimes known as long-term care.

See Section 4, page (Applies to printed brochure only).

We do not cover a service, supply, item or drug that we consider experimental. We consider a service, supply, item, or drug to be experimental when the service, supply, item or drug:

1. has not been approved by the FDA; or
2. is the subject of a new drug or new device application on file with the FDA; or
3. is part of a Phase I or Phase II clinical trial, as the experimental or research arm of a Phase III clinical trial; or is intended to evaluate the safety, toxicity, or efficacy of the service; or
4. is available as the result of a written protocol that evaluates the service’s safety, toxicity, or efficacy; or
5. is subject to the approval or review of an Institutional Review Board; or
6. requires an informed consent that describes the service as experimental or investigational.

We carefully evaluate whether a particular therapy is safe and effective or offers a reasonable degree of promise with respect to improving health outcomes. The primary source of evidence about health outcomes of any intervention is peer-reviewed medical or dental literature.

Healthcare benefits that are available as a result of your employment, or the employment of your spouse, and that are offered by an employer or through membership in an employee organization. Healthcare coverage may be insured or indemnity coverage, self-insured or self-funded coverage, or coverage through health maintenance organizations or other managed care plans. Healthcare coverage purchased through membership in an organization is also "group health coverage."

A physician or other healthcare professional licensed, accredited, or certified to perform specified health services consistent with state law.

Hospice is a program for caring for the terminally ill patient that emphasizes supportive services, such as home care and pain and symptom control, rather than curative care. If you make a hospice election, you are not entitled to receive other healthcare services that are related to the terminal illness. If you have made a hospice election, you may revoke that election at any time, and your standard health benefits will be covered.

All benefits need to be medically necessary in order for them to be covered benefits. Generally, if your Plan physician provides the service in accord with the terms of this brochure, it will be considered medically necessary. However, some services are reviewed in advance of you receiving them to determine if they are medically necessary. When we review a service to determine if it is medically necessary, a Plan physician will evaluate what would happen to you if you do not receive the service. If not receiving the service would adversely affect your health, it will be considered medically necessary. The services must be a medically appropriate course of treatment for your condition. If they are not medically necessary, we will not cover the services. In case of emergency services, the services that you received will be evaluated to determine if they were medically necessary.

Part A helps cover inpatient hospital stays, skilled nursing facility care, hospice care, and some health care.

Part B covers medically necessary services like doctors’ services and tests, outpatient care, home health services, durable medical equipment, and other medical services.

Part C is a Medicare Advantage Plan that combines the coverage of Medicare Part A and Part B.  Part C typically also covers additional benefits like, dental, vision, and hearing services. Some Part C Plans also include Medicare Part D coverage.

Medicare Part D Plans provide coverage for prescription drugs. Private insurers contract with CMS on an annual basis for the right to offer Part D Plans. Part D can be offered as a standalone Prescription Drug Plan (PDP) or as part of a Medicare Advantage Prescription Drug Plan (MAPD).

A Medicare Part D Employer Group Waiver Plan (EGWP) is a type of Medicare prescription drug plan that can be offered to employees and retirees of certain companies, unions, or government agencies, which allows for flexibility and enhanced coverage of traditional Medicare pharmacy benefits. Examples of Medicare Part D EGWPs are Medicare Advantage Prescription Drug (MAPD) Plan EGWPs that include both health and drug benefits, as well as Prescription Drug Plan (PDP) EGWPs, which only cover the prescription drug benefit.

Certain Hospital Acquired Conditions, as defined by Medicare, including things like wrong-site surgeries, transfusion with the wrong blood type, pressure ulcers (bedsores), falls or trauma, and nosocomial infections (hospital-acquired infections) associated with surgeries or catheters, that are directly related to the provision of an inpatient covered service at a Plan provider.

Hospital outpatient services you get while your physician decides whether to admit you as an inpatient or discharge you. You can get observation services in the emergency department or another area of the hospital.

Our allowance is the amount we use to determine our payment and your coinsurance for covered services. We determine our allowance as follows:

• For services and items provided by Kaiser Permanente, the applicable charges in the Plan’s schedule of Kaiser Permanente charges for services and items provided to Plan members.
• For services and items for which a provider (other than Kaiser Permanente) is compensated on a capitation basis, the charges in the schedule of charges that Kaiser Permanente negotiates with the capitated provider.
• For items obtained at a pharmacy owned and operated by Kaiser Permanente, the amount the pharmacy would charge a Plan member for the item if a Plan member’s benefit plan did not cover the item. This amount is an estimate of: the cost of acquiring, storing, and dispensing drugs, the direct and indirect costs of providing Kaiser Permanente pharmacy services and items to Plan members, and the pharmacy program’s contribution to the net revenue requirements of the Plan.
• For services subject to federal or state surprise billing laws, the amount that we are required to pay (see Section 4 for more information about surprise billing).
• For all other services and items, the payments that Kaiser Permanente makes for the services and items or, if Kaiser Permanente subtracts cost-sharing from its payment, the amount Kaiser Permanente would have paid if it did not subtract cost-sharing.

Any claims that are not pre-service claims. In other words, post-service claims are those claims where treatment has been performed and the claims have been sent to us in order to apply for benefits.

Those claims (1) that require precertification, prior approval, or a referral and (2) where failure to obtain precertification, prior approval, or a referral results in a reduction of benefits.

A carrier's pursuit of a recovery if a covered individual has suffered an illness or injury and has received, in connection with that illness or injury, a payment from any party that may be liable, any applicable insurance policy, or a workers' compensation program or insurance policy, and the terms of the carrier's health benefits plan require the covered individual, as a result of such payment, to reimburse the carrier out of the payment to the extent of the benefits initially paid or provided. The right of reimbursement is cumulative with and not exclusive of the right of subrogation.

A carrier's pursuit of a recovery from any party that may be liable, any applicable insurance policy, or a workers' compensation program or insurance policy, as successor to the rights of a covered individual who suffered an illness or injury and has obtained benefits from that carrier's health benefits plan.

An unexpected bill you receive for:

• emergency care – when you have little or no say in the facility or provider from whom you receive care, or for
• non-emergency services furnished by nonparticipating providers with respect to patient visits to participating health care facilities, or for
• air ambulance services furnished by nonparticipating providers of air ambulance services.

A claim for medical care or treatment is an urgent care claim if waiting for the regular time limit for non-urgent care claims could have one of the following impacts:

• Waiting could seriously jeopardize your life or health;
• Waiting could seriously jeopardize your ability to regain maximum function; or
• In the opinion of a physician with knowledge of your medical condition, waiting would subject you to severe pain that cannot be adequately managed without the care or treatment that is the subject of the claim.

Urgent care claims usually involve Pre-service claims and not Post-service claims. We will determine whether or not a claim is an urgent care claim by applying the judgment of a prudent layperson who possesses an average knowledge of health and medicine.

If you believe your claim qualifies as an urgent care claim, please contact Member Services at (303)-338-3800 or toll-free (800)-632-9700 (TTY 711). You may also prove that your claim is an urgent care claim by providing evidence that a physician with knowledge of your medical condition has determined that your claim involves urgent care.

Us and We refer to Kaiser Foundation Health Plan of Colorado.

You refers to the enrollee and each covered family member.

$20 per primary care office visit $30 per specialty care office visit

(Applies to printed brochure only)

$325 per day up to $1,300 maximum per admission

(Applies to printed brochure only)

10% coinsurance of our allowable amount

(Applies to printed brochure only)

$300 per visit

(Applies to printed brochure only)

Regular cost-sharing.

(Applies to printed brochure only)

$15 preferred generic drugs; $50 preferred brand name drugs; $75 non-preferred drugs; $175 specialty drugs.

Up to a 90-day supply of maintenance drugs for 2 copays through our mail order program.

(Applies to printed brochure only)

$15 preferred generic drugs; $40 preferred brand name drugs; $60 non-preferred drugs; $100 specialty drugs.

Up to a 100-day supply of maintenance drugs for 2 copays through our mail order program.

(Applies to printed brochure only)

All charges

(Applies to printed brochure only)

$20 per primary care office visit;

$30 per specialty care office visit

(Applies to printed brochure only)

See Section 5(h) for more information.

(Applies to printed brochure only)

Nothing after $5,000 per person or $10,000 per family enrollment per year. Some costs do not count toward this protection.

(Applies to printed brochure only)

$150 per person, up to $300 per family

(Applies to printed brochure only)

$30 (nothing for children through age 17) per primary care visit
$40 per specialty care visit

(Applies to printed brochure only)

$375 per day*, up to $1,500 per admission, except nothing for maternity care delivery

(Applies to printed brochure only)

$300*

(Applies to printed brochure only)

$400*

(Applies to printed brochure only)

Regular cost-sharing

(Applies to printed brochure only)

$5 preventive maintenance drugs; $15 preferred generic drugs; $60 preferred brand name drugs; $80 non-preferred drugs; $250 specialty drugs.

Up to a 90-day supply of maintenance drugs for 2 copays through our mail order program.

(Applies to printed brochure only)

$5 preventive maintenance drugs; $15 preferred generic drugs; $45 preferred brand name drugs; $70 non-preferred drugs; $200 specialty drugs.

Up to a 100-day supply of maintenance drugs for 2 copays through our mail order program.

(Applies to printed brochure only)

All charges

(Applies to printed brochure only)

$30 per primary care office visit;

$40 per specialty care office visit

(Applies to printed brochure only)

See Section 5(h) for more information.

(Applies to printed brochure only)

Nothing after $6,500 per person or $13,000 per family enrollment per year. Some costs do not count toward this protection.

(Applies to printed brochure only)

$350 per person, up to $700 per family

(Applies to printed brochure only)

$10 per primary care visit

$35 per specialty care visit

(Applies to printed brochure only)

20% of our allowance*

(Applies to printed brochure only)

$375*

(Applies to printed brochure only)

$450*

(Applies to printed brochure only)

Regular cost-sharing

(Applies to printed brochure only)

$5 preventive maintenance drugs; $15 preferred generic drugs; $70 preferred brand name drugs; $100 non-preferred drugs; $350 specialty drugs.

Up to a 90-day supply of maintenance drugs for 2 copays through our mail order program.

(Applies to printed brochure only)

$5 preventive maintenance drugs; $15 preferred generic drugs; $45 preferred brand name drugs; $80 non-preferred drugs; $300 specialty drugs.

Up to a 100-day supply of maintenance drugs for 2 copays through our mail order program.

(Applies to printed brochure only)

All charges

(Applies to printed brochure only)

$10 per primary care office visit;

$35 per specialty care office visit

(Applies to printed brochure only)

See Section 5(h) for more information.

(Applies to printed brochure only)

Nothing after $8,000 per person or $16,000 per family enrollment per year. Some costs do not count toward this protection.

(Applies to printed brochure only)