Quality Interface - Customer Initiatives processes agency requests to reopen investigations and conduct Reimbursable Suitability/Security Investigations (RSIs). Agencies may submit their requests via the OPMIS Secure Portal.
If you have questions about the OPMIS Secure Portal or questions on how to obtain an OPMIS Secure Portal Account, please call Systems Access Support at 724-794-5612, extension 4600.
Reopen or RSI requests must be either submitted on the FIPC 553 OR;
Typed on agency letterhead that contains the following:
Additional guidance can be found on page 2 of the FIPC 553.
To expedite a pending investigation that exceeds the agency due date, please contact the Urgent Background Investigation (UBI) Line at 724-794-5612, extension 554 or FISurgentbi@opm.gov. Investigations that do not exceed the agency due date cannot be expedited by the UBI line.
The purpose of the Catch'em in CONUS program is to attempt to complete an interview with the subject that is going to deploy, or a subject that has been deployed, but will be stateside on leave for a limited time and requires an interview. We make every effort to interview the subject while he/she is stateside.
To expedite a subject interview due to the individual deploying or returning from deployment for a limited time, email the request to FIScatcheminconus@opm.gov. Please include the following information:
For other questions or concerns, please see our Contact Us page.