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Background Investigations Customer Service for Agencies

Investigative Interface

Reopens and RSIs

Investigative Interface processes agency requests to reopen investigations and conduct Reimbursable Suitability/Security Investigations (RSIs). Agencies may submit their requests via fax 724-738-0178, OPMIS Secure Portal, or mail:

Investigative Interface:  RSI/Reopen Quality Review
PO BOX 618
1137 Branchton Rd.
Boyers, PA 16018-0618

If you have a question about a reopen or RSI, please call the Telephone Liaisons at 724-794-5228.

Reopen or RSI requests must be either:

  • Submitted on the FIPC 553 OR;
  • Typed on agency letterhead that contains the following:

    • Security Office Identifier (SOI)
    • Submitting Office Number (SON)
    • Interagency Payment and Collection Code (IPAC)
    • Subject's current location (including street address) and phone number
    • Clear description of the work being requested in the reopen or RSI
    • Name, phone number, and email address of the individual submitting the request

Additional guidance can be found on page 2 of the FIPC 553. (Please note that Investigative Interface does not provide confirmation of receipt of RSI/Reopen requests at this time.)


To expedite a pending investigation, contact the Urgent Background Investigation (BI) Line at 724-794-5612, x554 or (Please not that a change to priority service may result in additional fees.)

To expedite a subject interview because the individual is deploying or returning from deployment for a limited time, email the request to Please include the following information:

  • Subject's availability dates
  • Subject's location (including street address) and phone number during the availability dates
  • Subject's email address (if available)
  • Name and phone number of POC to assist in contacting the subject if necessary
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