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Date: April 10, 2002
As a result of a recent systems upgrade at OPM, and in conjunction with the Treasury Department's new Intra-governmental Payment and Collections System (IPAC), OPM is revamping its investigative billing process. In making changes to our current service we have listened to the feedback received from our customers and will also be working with a sample group of small, medium and large agencies to ensure that our efforts meet your needs.
The new processes will be implemented in two phases. During Phase 1 we will be transitioning from our old accounting system to a new one, while concurrently implementing a new billing format and collections process. During Phase 2 we will finalize the new processes and launch the OPM Investigations Web Site.
Beginning in June, you will no longer receive the case detail of your investigative activity on a hardcopy invoice and the IPAC transmission as you have in the past. Instead, you will receive a summary report of your activity by each Submitting Office Number (SON), and each case type within that SON. This change will have the following benefits:
In addition to this invoice, you will still receive a report (similar to the Special Billing Report that you now receive) that will list all of the case detail activity, subtotaled by SON with a grand total that matches your invoice amount. You will also receive detailed information regarding adjustments to records open prior to the system change.
During Phase 2, OPM will produce additional reports that will be available to you, both in hardcopy and online. At that time we will launch a secure web site, where authorized personnel from your organization will have continuous online access to your data. When the site becomes operational you will be able to:
OPM is making these enhancements to provide you with the best customer service possible and to assist you in dealing with the ever-changing financial environment. We hope that these changes will improve your financial interactions with us, and allow you to conduct your investigative efforts in a more manageable fashion. Throughout the implementation we will be soliciting your comments and feedback regarding the new report format and will contact some of you for specific comments. If you would like to share your thoughts regarding these changes please contact Tom Coleman in the Office of the Chief Financial Officer on (202) 606-3706 or e-mail at email@example.com.
We look forward to working with you on an ongoing basis to improve our services and better serve you in the future.
Kathy Dillaman, Acting Associate Director for Investigations Kathleen M. McGettigan Chief Financial Officer
Inquiries: OPM-OCFO Accounts Receivable (202) 606-3706
Code: 736, Investigations
Letter expires:September 30, 2002