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News Release

Thursday, November 12, 2009
Contact: Office of Communications
Tel: 202-606-2402

OPM and Long Term Care Partners Work to Correct Letters to Enrollees

Washington, D.C. -- The U.S. Office of Personnel Management has been notified by Long Term Care Partners (a wholly owned subsidiary of John Hancock Life & Health Insurance Co.) that letters the company mailed to tens of thousands of enrollees in the Federal Long Term Care Insurance Program (FLTCIP) contain errors in calculating potential premiums.

This came at a time when these policy holders were already awaiting letters explaining important changes to their policy so they could make decisions about whether to accept reduced benefits or a premium increase.

OPM, in its oversight role, administers the FLTCIP and has asked Long Term Care Partners to immediately resolve and correct the misinformation.

Responding to OPM's request, Long Term Care Partners reports they will begin mailing notices to the approximately 71,600 affected individuals, alerting them to the errors about the premiums shown in the "Benefit Amount" section of their election letters. The company also reports that in December, they will mail personalized letters providing accurate information to affected enrollees so that they can make an informed decision using correct information.

"Getting accurate, easy to understand information to our enrollees in a timely manner is my top priority," said OPM Director John Berry. "All companies participating in this program must take steps to ensure that similar errors are avoided in the future."

Due to the error, Long Term Care Partners is extending the decision period for those who received an erroneous letter to March 15, 2010, giving enrollees sufficient time to review their options.

Enrollees with questions are encouraged to call Long Term Care Partners at 1-800-582-3337.
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OPM leads and serves the Federal Government in enterprise human resources management by delivering policies and services to achieve a trusted, effective civilian workforce. By Empowering Excellence in Government through Great People, we provide leadership and support to U.S. agencies on issues including human resources policy and oversight, background investigations, federal employee benefits, retirement services, guidance on labor-management relations, and programs to improve workforce performance. For more information, visit or follow OPM on Twitter, Facebook, or LinkedIn.

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