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News Release

Tuesday, January 05, 2010
Contact: Office of Communications
Tel: 202-606-2402

OPM Reorganizes to Better Meet the Needs of Its Customers

Work on the reorganization included input from OPM employees and union officials

Washington , DC - In order to help fulfill President Obama's promise to make the Federal government more transparent and customer friendly, the U.S. Office of Personnel Management (OPM) has undergone a major reorganization. It became effective with the signing of a Memorandum of Understanding (MoU) between agency and union officials.

Through a joint all-OPM email from OPM Director John Berry and President of AFGE Local 32 Michelle Tolson, they said: "Because of the hard work of OPM employees from throughout the agency, OPM is more streamlined and better able to give a clear understanding of its services and products. Now, all of OPM's customers - both internal and external - will know exactly where to go for answers. We began this process in April 2009 and are better positioned for whatever comes our way. "

OPM's five main functional organizations will now be:

  • Employee Services, led by Nancy Kichak
  • Retirement and Benefits, led by Kathy McGettigan, Acting
  • Merit System Audit and Compliance, led by Jeff Sumberg
  • Federal Investigative Services, led by Kathy Dillaman
  • Human Resources Solutions, led by Kay Ely

For detailed information on the organizations, please go to and

Giving special recognition to AFGE Local 32, Berry said: "None of the success we've had with the reorganization would have been possible without the commitment of AFGE and Michelle Tolson. Through their dedication and commitment to creating an OPM that all can be proud of, I believe OPM will now truly be the ‘model' agency."

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