General Considerations

The following are a list of general considerations:
- VETS may not offer representation or engage in investigation when a claimant is actively represented by a third party.
- "Active representation" means a third party is obtaining evidence or contacting employer/witnesses directly.
- A third party acting as a claimant's agent is acceptable.
- VETS will not discuss open cases with outside parties, including Veterans' Service Organizations (VSOs) and the media.
- It is always best to avoid litigation. It is best to attempt to resolve disputes at the lowest level possible.
- Two-way communication is essential for avoiding disputes.
- VETS is always available to answer your questions about USERRA. Education is highly effective in preventing disputes from arising in the first place.