General Considerations

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The following are a list of general considerations:

  • VETS may not offer representation or engage in investigation when a claimant is actively represented by a third party.

  • "Active representation" means a third party is obtaining evidence or contacting employer/witnesses directly.

  • A third party acting as a claimant's agent is acceptable.

  • VETS will not discuss open cases with outside parties, including Veterans' Service Organizations (VSOs) and the media.

  • It is always best to avoid litigation. It is best to attempt to resolve disputes at the lowest level possible.

  • Two-way communication is essential for avoiding disputes.

  • VETS is always available to answer your questions about USERRA. Education is highly effective in preventing disputes from arising in the first place.

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