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The HR LOB initiative has developed a comprehensive concept of operations and service delivery model to help guide the transformational effort of migrating agencies to SSCs. The graphic below depicts, at a high level, the HR LOB Concept of Operations with the core and non-core processes, their placement relative to the agencies and shared service centers, and the supporting architectural artifacts.
Figure 2: HR LOB Concept of Operations
The HR LOB CONOPS specifically refers to expectations regarding offerings Shared Service Centers will provide to customer agencies in the near-term and long-term. It also outlines what functions customer agencies will or will not be mandated to migrate to SSCs.