Getting started with OPM Retirement Services Online
Annuitants (federal retirees, their survivors, or their spouses, ex-spouses, and children) can manage their annuity with Retirement Services Online.
How to get started
If you applied through the Online Retirement Application (ORA) and we have your email address, you will receive a welcome email. This welcome email includes your claim number, and it will invite you to log in to Retirement Services Online. If you are using the same Login.gov account that you used for your ORA application, then you should be able to log directly in to Retirement Services Online.
If we do not have your email address at the time that you apply for retirement, then you will receive a welcome letter in the mail. The letter will contain instructions to log in to Retirement Services Online. If you do not already have a Login.gov account, you will need to create one to access Retirement Services Online. When you log in to Retirement Services Online with your Login.gov account, you will receive an activation code, and then you will need to verify your information. Future logins will only require your Login.gov credentials and two-factor authentication option.
Can I create an online account myself?
No. To protect annuitants' security, OPM manages all online account creation. Contact us if you need help accessing your online account.
What you can do with an account
Go to OPM Retirement Services Online.
- Get your monthly annuity payment statement
- Get your annual summary of payment
- Verify life insurance enrollment (FEGLI)
- Get your 1099-R tax form
- Change your federal and state income tax withholdings
- View or print your retirement card
- Check your interim retirement pay status
- Start or change direct deposit
- Start or change a checking or savings account allotment
- Start or change allotment to an organization
- Request a copy of your annuity booklet
- Update your profile and contact information
- Change your mailing address
What you can do without an account
Was this helpful?
A claim number is required to make a help submission.
If you are an annuitant, you can find your CSA or CSF claim number on your 1099-R, your annual COLA notice or your Benefits Booklet.
If you are unable to locate your CSA or CSF claim number, or you are not a retiree, former spouse of a retiree or a survivor of a retiree, or you are inquiring about the status of a refund application, please contact us on
1-888-767-6738 and one of our representatives will be able to assist you.
Contact us for more support
Report a Death
To report a death of a Retired Federal Employee or Current Federal Employee, please click the link below that applies:
Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.
Please be advised that the information submitted must be entered by the annuitant or on behalf of the annuitant by the Representative Payee.
Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.
Phone: 1-888-767-6738
TTY: 711
Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays
Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.
Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.
Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017
OPM Retirement Services does not have a main fax number.
You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.