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Support center / Getting started with OPM Retirement Services Online

Getting started with OPM Retirement Services Online

Annuitants (federal retirees, their survivors, or their spouses, ex-spouses, and children) can manage their annuity account online using our tools. Learn how to get started today using OPM Retirement Services Online.

How to get started

You'll receive a welcome letter in the mail from OPM Retirement Services when we approve your application to start receiving your recurring monthly payment. Your welcome letter includes your claim number. Within a few days of receiving your welcome letter, you'll also get a letter with a temporary password to access OPM Retirement Services Online.

You'll have 30 days to sign in to your online account with your temporary password before it expires. Once you're signed in, you'll be prompted to create a new password and create security questions and answers.

If your temporary password has expired, you should contact us to send you a new one so you can start using your online account.

Can I create an online account myself?

No. To protect annuitants' security, OPM manages all online account creation. Contact us if you need help accessing your online account.

What you can do with an account

Go to OPM Retirement Services Online.

  • Get your monthly annuity payment statement
  • Get your annual summary of payment
  • Verify life insurance enrollment (FEGLI)
  • Get your 1099-R tax form
  • Change your federal and state income tax withholdings
  • View or print your retirement card
  • Check your interim retirement pay status
  • Start or change direct deposit
  • Start or change a checking or savings account allotment
  • Start or change allotment to an organization
  • Request a copy of your annuity booklet
  • Update your profile and contact information
  • Change your mailing address

What you can do without an account

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Contact us for more support

Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.

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Call us if you can't find an answer to your question on or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.

Phone: 1-888-767-6738
TTY: 711

Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays

Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.

Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.

Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017

You can meet with one of our Customer Service Specialists in person. We serve walk-ins on a first come, first served basis—no appointment necessary.

Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415

Hours: Monday thru Thursday, 8:00 a.m. to 4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays

OPM Retirement Services does not have a main fax number.

You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.