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Support center / Reset your password for OPM Retirement Services Online

Reset your password for OPM Retirement Services Online

Forgot your password or need to change your current password before it expires? Follow these steps to maintain access to your online account.

How to reset your password if you cannot sign in

  1. Go to the password reset page

  2. Provide your claim number and email address, and submit your reset request

  3. Open the link in the email we sent you and follow the instructions to finish the reset process

    It may take up to 5 minutes to receive your email. If the email address you provided doesn't match what we have on file, then you'll need to contact us for support.

How to change your password if you're already signed in

Sign in to your account, click on Profile in the menu, and then click on the Security tab. In this section, you can change your current password and also update your account security questions and answers.

How to reset your password if you've never signed in before

If you're a new retiree or annuitant, you will receive a temporary password in your welcome letter. This password expires after 30 days.

If your temporary password has expired, then you should contact us for more support.

If you've never used OPM Retirement Services Online before, then you learn more about getting started.

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Contact us for more support

Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.

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Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.

Phone: 1-888-767-6738
TTY: 711

Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays

Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.

Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.

Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017

You can meet with one of our Customer Service Specialists in person. We serve walk-ins on a first come, first served basis—no appointment necessary.

Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415
Directions

Hours: Monday thru Thursday, 8:00 a.m. to 4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays

OPM Retirement Services does not have a main fax number.

You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.