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Support center / Start or change direct deposit

Start or change direct deposit

Learn how to start receiving direct deposit of your monthly annuity payment or change the account information for your existing direct deposit.

How to access your direct deposit information

  1. Sign in to your online account

  2. Click Direct Deposit in the menu

    If you already have direct deposit active, you will see a summary of your account information.

  3. Click Change to start a new direct deposit or to change an existing direct deposit

    You'll need you bank name, account number, and routing number to set up direct deposit to your checking or savings account.

    If this is your first time enrolling in direct deposit, you'll be able to provide a payment address that's different from your mailing address. If you already have direct deposit and want to change your payment address, click Payment Address in the menu to make changes.

    Make sure you save your changes before leaving the page.

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Contact us for more support

Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.

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Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.

Phone: 1-888-767-6738
TTY: 711

Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays

Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.

Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.

Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017

You can meet with one of our Customer Service Specialists in person. We serve walk-ins on a first come, first served basis—no appointment necessary.

Retirement Services Support Center
U.S. Office of Personnel Management
1900 E. Street, NW
Room 1323
Washington, DC 20415
Directions

Hours: Monday thru Thursday, 8:00 a.m. to 4:00 p.m. ET
Friday, 8:30 a.m. to 3:00 p.m. ET
Closed on federal holidays

OPM Retirement Services does not have a main fax number.

You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.