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An official website of the United States Government.

Frequently Asked Questions Ombudsman

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What won’t the Ombudsman do?

  • The Ombudsman will not be your advocate.
  • The Ombudsman will not automatically take your side in a complaint.
  • The Ombudsman is not a deciding official.
  • The Ombudsman will not direct a certain action be taken.
  • The Ombudsman will not replace the appeal (statutory, regulatory and/or administrative) process for such actions as adjudication of retirement, court-ordered benefit cases, disputed health insurance claims, etc.

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