When to Enroll

The Open Season for the Postal Service Health Benefits (PSHB) Program occurs the second Monday in November through the second Monday in December.

You can make enrollment changes outside of Open Season if you experience common events called Qualifying Life Events (QLEs).

If you want to make a QLE change, please call:

• USPS employees: Human Resources Shared Service Center, 877-477-3273
• Annuitants: Retirement Information Office, 888-767-6738
• Compensationers or if you pay premiums directly to the National Finance Center, call the PSHBS Helpline at 844-451-1261

How to use the Postal Service Health Benefits System (PSHBS)

Manage Your Postal Service Health Benefits (PSHB) Enrollment

The PSHBS provides a convenient, confidential, and secure way for U.S. Postal Service employees to newly enroll, change current enrollment, or cancel enrollment in the Postal Service Health Benefits (PSHB) Program.

Through PSHBS you may:

• Make a change to your current enrollment during the Federal Benefits Open Season
• Make an election as a new employee within 60 days of your date of hire.
• Enter your dependents' information. Please be advised that you must contact the Human Resources Shared Service Center (HRSSC) to change a family member on a Self Plus One enrollment, to add a common law spouse or to add a foster child (as defined under FEHB).
• To confirm coverage you MUST contact your health plan directly.

If you experience a qualifying life event and you want to newly enroll, change your enrollment, cancel or reduce your coverage you must contact the HRSSC for assistance.

You may contact the HRSSC for assistance if:

• you are deaf or hard of hearing, or
• you cannot use the telephone, internet, Employee Self Service kiosk or Intranet for a medical reason, or
• you receive a message in PSHBS directing you to contact the HRSSC when attempting to make a change.

Just call Employee Service Line at 1-877-477-3273. When prompted, select 5 for the HRSSC. Then select Benefits to speak with a representative who will assist you.

Employees who are deaf or hard of hearing, may use the Federal Relay Service at 1-800-877-8339.

If you are not making any changes to your current PSHB enrollment, then you do not need to do anything.

* The information on this page is based on information provided by the U.S. Postal Service and they are solely responsible for the accuracy of this information.

Medicare Part B Enrollment Requirements

• Certain Medicare-eligible Postal Service annuitants and their Medicare-eligible family members must enroll in Medicare Part B to keep PSHB coverage, with some exceptions. See below.
• This is different from the FEHB Program, where there is no Medicare Part B enrollment requirement.
• Information about how to enroll in Medicare Part B is available here.

Exceptions to the Medicare Part B Enrollment Requirements

These Postal Service annuitants and family members are not required to enroll in Medicare Part B to be enrolled in a PSHB plan:

• Postal Service annuitants who retired on or before January 1, 2025, and are not already enrolled in Medicare Part B
  • Family members of these Postal annuitants are also not required to enroll in Medicare Part B to be covered by a PSHB plan.
•  Postal Service employees who are age 64 or older on January 1, 2025
  • These employees are not required to enroll in Medicare Part B after they retire to enroll in PSHB as an annuitant.
  • Family members of these employees also are not required to enroll in Medicare Part B after the employee retires to be covered by a PSHB plan.
• Postal Service annuitants or family members who live outside the United States and its territories. This includes the States, the District of Columbia, the Commonwealth of Puerto Rico, the Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands.
  • These annuitants and family members will need to document their residency.
  • A Postal Service annuitant or family member who moves back to the United States may lose eligibility for this exception and could be required to enroll in Medicare Part B to be enrolled in a PSHB plan.
  • More information about Medicare Part B enrollment is available here.
• Postal Service annuitants or their family members eligible for or enrolled in certain health benefits through the Department of Veterans Affairs (VA) (subchapter II of chapter 17 of title 38, United States Code)
  • When a Postal Service annuitant is eligible for this exception, a family member of the annuitant is not required to enroll in Medicare Part B, whether or not the family member is eligible for VA benefits.
• Postal Service annuitants or their family members eligible for health services from the Indian Health Service (IHS)
  • When a Postal Service annuitant is eligible for this exception, a family member of the annuitant is not required to enroll in Medicare Part B, whether or not the family member is eligible for IHS services.

Postal Service annuitants and covered family members eligible for Medicare Part D will automatically receive prescription drug coverage through a Medicare Part D Employer Group Waiver Plan (EGWP) provided by their PSHB plan.

• An EGWP is a Medicare Part D Plan that is only available to certain individuals.
• The Part D EGWP doesn’t cost any more in premiums and no action is needed to get this coverage.

A PSHB plan Part D EGWP offers a number of advantages:

• The amount of out-of-pocket costs for covered drugs, medications, and supplies won’t be any more (and could be less) than what a person would pay under the regular prescription drug coverage. More often the benefits are less costly and/or more generous than PSHB plan prescription drug coverage.
• In a PSHB plan Part D EGWP, members will receive benefits such as a $35/month cap on insulin products and an annual $2,000 cap on out-of-pocket Part D drug costs.
• In a PSHB plan Part D EGWP, members may have greater access to pharmacy services including in-network and out-of-network pharmacies.

Medicare Part D-eligible annuitants and their Part D-eligible family members may choose to opt out of the PSHB plan’s Part D EGWP prescription drug coverage. If they do, they will not receive any prescription drug coverage through PSHB even though they will pay the same premium for the plan.

• OPM strongly encourages anyone considering opting out to make sure that opting out makes sense for their individual circumstance. Members can call their PSHB plan for more information.
• If a Postal Service annuitant or family member opts out or is disenrolled from the EGWP due to an error, a limited grace period to re-enroll may be available. They may contact the PSHB plan within 90 days to be eligible to have coverage reinstated retroactive to the coverage effective date.
• If a family member of a Postal Service annuitant is not eligible for Medicare Part D, they will receive prescription drug coverage through the PSHB plan prescription drug coverage and not through the PSHB plan Part D EGWP.

Other Considerations

• While every PSHB plan offers a Prescription Drug Plan (PDP) EGWP, only some PSHB plans offer a Medicare Advantage Prescription Drug (MAPD) EGWP. An MAPD EGWP offers comprehensive coverage, and often added benefits that are not covered under the regular PSHB plan. Because of these important differences, anyone currently enrolled or considering enrolling in an MAPD EGWP should contact the PSHB plan directly for any questions.
• A Postal Service annuitant or family member already enrolled in a separate Medicare Part D plan should notify the PSHB plan as soon as possible if they want to keep that plan. Under Medicare rules, no one can be enrolled in two Part D plans at the same time.
• A Postal Service annuitant or family member living outside of the 50 states, the District of Columbia, and the U.S. territories will not receive drug benefits through Medicare Part D, as that benefit is not available overseas. Instead, they will receive prescription drug coverage through the PSHB plan’s regular pharmacy benefits, not through the PSHB plan Part D EGWP.

Postal Service Compensationers

• As with all Postal Service enrollees, FEHB plan enrollment for Postal Service compensationers terminated after December 31, 2024.
• Postal Service compensationers are not required to enroll in Medicare Part B to enroll in a PSHB plan, regardless of Medicare Part A entitlement. At retirement, compensationers may have to enroll in Medicare Part B, if eligible, unless they meet an exception.
• PSHB is the primary health benefits insurance available through the Postal Service for Postal Service compensationers. Medicare Secondary Payer rules apply to the PSHB Program.
• Please contact Department of Labor’s Office of Workers’ Compensation Programs (OWCP) at (202) 513-6860 for questions about self-payment of PSHB premiums if required.

Surviving Spouses of Postal Service Employees and Annuitants

• A surviving spouse, or survivor annuitant, may be eligible to continue PSHB enrollment after the death of a Postal Service employee or annuitant.
• Eligibility for a surviving spouse’s PSHB enrollment is made according to the same rules as for FEHB enrollment.

Temporary Continuation of Coverage

• Temporary Continuation of Coverage (TCC) allows certain people to temporarily continue their PSHB coverage after regular coverage ends. TCC enrollees must pay the full premium for the plan they select (that is, both the employee and government shares of the premium), plus a 2 percent administrative charge.
• If a Postal Service employee loses coverage because they separate from federal service, they may be eligible to enroll under TCC and continue coverage for up to 18 months from the date of separation.
• If a family member of a Postal Service employee or annuitant loses coverage because they are no longer eligible family members, they may be eligible to enroll under TCC to continue coverage for up to 36 months.
• Premiums are paid directly to the National Finance Center.

Former Spouses

• If a former spouse of a Postal Service employee or annuitant loses PSHB coverage due to divorce, they may be eligible to enroll in a FEHB plan under the spouse equity provisions of law.
• If a former spouse of a Postal Service employee or annuitant doesn’t meet all the requirements for enrollment under the spouse equity provisions, they may be eligible for Temporary Continuation of Coverage (TCC). Or they may also choose to enroll in TCC to avoid a gap in coverage while they wait for the Office of Personnel Management to determine their eligibility for FEHB under the spouse equity provisions.

Direct Premium Payments

• Premium payments are made directly to the National Finance Center (NFC) for all spouse equity and TCC enrollments.
• If an annuitant’s annuity is not enough to pay PSHB premiums, they may elect to pay premiums directly to NFC. Once this option is chosen, the annuitant will always pay premiums directly to NFC even if the annuity increases enough to cover the premium costs.

Non-Pay Status/LWOP Postal Service Employees

• Most Postal Service employees in a non-pay status, such as leave without pay (LWOP), who were enrolled in an FEHB plan in 2024 were automatically enrolled in a PSHB plan for 2025.
• OPM permitted Open Season changes for eligible Postal Service employees in non-pay status only during the 2024 Open Season.