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Frequently Asked Questions USAJOBS

  • To change your email address, you will first need to log into your account by clicking on the Sign In link in the upper-corner of the Home page or by clicking the My Account tab. Once logged into your account, click on the Profile sub-tab to access your account information. Here, you can update your email address and any other information desired. Once complete, you will need to scroll to the bottom of the page, enter in your current USAJOBS password, and then click the Submit button.  
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  • The hiring agency determines whether a job seeker meets the minimum qualifications. As a result, you will need to contact the agency that posted the job opportunity announcement to inquire about the status of your application. To locate the agency contact information, go to "My Account" and view the job summary in your application history. The contact information for each job opportunity announcement is listed on the right hand side and in the lower portion of the announcement. You may also contact the human resources office of the hiring agency for additional assistance.
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  • A career or career-conditional employee of one agency may transfer, without a break in service of a single workday, to a competitive service position in another agency without competing or applying to a Job Opportunity Announcement open to the public. Individuals usually apply to agencies in response to job opportunity announcements for merit promotion or status eligible applicants. An employee may transfer to a position at the same, higher, or lower grade level. To transfer, the qualification and suitability requirements for the position must be met. Transfer eligibility does not guarantee a job offer.
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  • Most but not all Federal job openings are required to be posted on USAJOBS (some job opportunities announced for the Federal judicial branch are not listed in USAJOBS). If the job advertisement you found was placed by a Federal agency, please contact the agency directly for details and instructions on how to apply.  Be cautious of any company that promises to provide you with Federal job lists or civil service test help. Federal job information is available free of charge from the United States Government via USAJOBS, the Federal government's website.  
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  • Government Sensitive Information If you make your resume searchable, your profile information and all resume information will be visible to recruiters searching our resume bank. Do not include the following types of information in your profile or resume: classified information, as defined in Executive Order 13526 (dated December 29, 2009); Social Security Number (SSN); or other personal or sensitive information you do not wish be made visible to recruiters.
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  • Your account will be locked after three failed login attempts. To have your account reset or reactivated, click Contact Us. You should receive a response back within one business day.
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  • No, but all Federal positions require the candidate to undergo a suitability adjudication process to determine if the individual is suitable for Federal employment. This means that in addition to meeting the qualifications of a job announcement, an individual is determined likely or not likely to be able to carry out the duties of a Federal job with appropriate integrity, efficiency, and effectiveness.
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  • If you are trying to reset your password and have forgotten your secret questions, click on the link titled "Have USAJOBS send you a link to reset your password." You will be sent an email to the address associated with your account, which will allow you to reset your password.
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  • '''To reset your password, please see the following instructions:'''   1.  Click [https://my.usajobs.gov/Account/ForgotPassword/ '''Forgot your username and/or password?'''] 2.  On the next screen enter the Email Address listed on your account into the Email Address box ('''If you no longer have access to the email address listed on your account, please respond to this email and we will provide further instructions.''') 3.   Click '''"Send Email"''' 4.  A separate email titled '''“USAJOBS Account – Password Reset”''' will be sent to the email address listed on your account.  Please check your inbox for the separate email and respond to the link within 24 hours.  5.  Click on the link and '''Create a New Password'''.  6.  After you have created a new password, click '''“Continue”''' and you will be directed to the '''"Sign In"''' page.  7.  Enter your complete email address or username and new password in the appropriate fields, and click on '''"Sign In."'''   '''Once you have changed your password and accessed your account, be sure to go to your profile page (Edit Profile) and update your Profile (ALL FIVE SECTIONS). '''   '''*** If you receive a link that is not active (blue and underlined), copy the entire link and paste it into your browser’s address bar (DO NOT paste into a search engine or password box). ***''' If you are unable to copy/paste, please follow the instructions below.   1. Open the email titled '''“USAJOBS Account – Password Reset”''' that contains the inactive link. 2. Click on '''“Forward”''' as if you are going to forward the email to someone. 3. In the body of the email, put your cursor at the end of the link (It is very long!  You may have to use the scroll bar at the bottom of the email to get to the end of the link), and add a space there to activate the link (the link will turn blue but is not clickable yet). 4. Enter your email address in the '''“To”''' box and '''“Send”''' the email. 5. Once you have received the forwarded message, refer to step 5 above.
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  • There are a number of online questionnaires that are used by agencies. The agency will include instructions in the “How To Apply” section for entering and saving the information. Normally, you will save and send the questionnaire by selecting a “Submit” button at the bottom of the page. If the assessment system allows saving a partially completed questionnaire, instructions will be provided on how to accomplish this.
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