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Frequently Asked Questions Retirement

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How do I manage my annuity online?

Services Online is our online tool for annuitants.  First, you must have a CSA or CSF claim number and a password.  If you don’t know your CSA or CSF number, or you don’t know your password or you haven’t accessed your SOL account within the past 15 months*, call us at 1-888-767-6738. 

 Use your CSA or CSF number and password to login to Services Online.  Once online, you can:

  • start, change, or stop Federal and State income tax withholdings
  • request a duplicate 1099R; print current year and 2 previous years 1099R
  • change your password
  • change your mailing address
  • view your annuity statement
  • start direct deposit or change the account number and/or financial institution
  • establish, change or stop an allotment to an organization

 * For your protection, we lock your account after 15 months of inactivity and after failed login attempts.  Please call us to unlock your account.

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