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Frequently Asked Questions Investigations

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I cannot login to e-QIP. What should I do?

Beginning June 24, 2012, e-QIP will require all users to register by answering default Golden Questions, creating a username and password and creating Challenge Questions. Username and password will be all that is needed to login after initial registration. Challenge Questions can be used to reset your password. If you forget your username you will have to contact your sponsoring agency for help.

You may also need to contact your sponsoring agency to verify that you currently have an active request in the e-QIP system.

The e-QIP system is used by a wide variety of Federal contractor and military personnel, and it is important that each user contact the appropriate personnel for assistance in completing their questionnaire. Please pay close attention to the following options:

  • Federal, military, Department of Defense (DoD) employees or applicants, and non-DoD Federal contractors: Initial point of contact for Golden Questions resets and other technical support should be the local security or human resource official of your sponsoring organization/agency.

    • NOTE for Military and DoD local security or human resource officials: The DoD Security Services (Call) Center (1-888-282-7682) is not able to view e-QIP or reset the Golden Questions for applicants whose e-QIP questionnaires are not initiated/managed within the Joint Personnel Adjudication System (JPAS).

  • Industry (DoD Contractor) employees or applicants: Initial point of contact for Golden Question resets and other technical support is the DoD Security Services (Call) Center at 1-888-282-7682.

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