Click here to skip navigation
This website uses features which update page content based on user actions. If you are using assistive technology to view web content, please ensure your settings allow for the page content to update after initial load (this is sometimes called "forms mode"). Additionally, if you are using assistive technology and would like to be notified of items via alert boxes, please follow this link to enable alert boxes for your session profile.
An official website of the United States Government.

Frequently Asked Questions Telework

Manager

  • Effective performance management is the same whether or not an employee teleworks. Managers should measure employee performance by results, not physical presence. Go to www.opm.gov/perform for guidelines on good performance management techniques.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  •  Yes.  In fact, best practices in telework support this.  Managers and supervisors are encouraged to promote a positive telework culture in their agencies by modeling participation in the telework program.  As with any position, whether or not telework is feasible – and what kind of telework (how frequent, how regular, etc.) is most appropriate – is dependent on the business needs of the organization.  See your agency telework policy for details and any restrictions.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Supervisors should not manage the performance of teleworkers any differently than non-teleworking employees. However, telework may require some changes in communication techniques, and managers will need to be mindful of the ways they assign and reward work to ensure they are equitable for onsite and teleworking employees.  The Telework Enhancement Act of 2010 requires that teleworkers and nonteleworkers be treated the same for purposes of performance appraisal; training, rewarding, reassigning, promoting, reducing in grade, retaining, and removing employees; work requirements; or other acts involving managerial discretion.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Yes. OPM provides web-based manager training modules, in accordance with the Telework Enhancement Act of 2010. Training for managers is also available through OPM’s Eastern and Western Management Development Centers.  Details on the Development Centers and course schedules can be found at www.leadership.opm.gov.   Check with your agency telework coordinator or Telework Managing Officer to find out about any telework training your agency may offer, as well.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Yes.   A manager’s decision to deny a request to telework should be based on sound business management principles and not for personal reasons.  As a general rule, a manager’s denial of a telework request should follow some basic principles:
    • Be in writing
    • Provide an explanation 
    • Be timely
    • Follow agency policies and procedures for denial/termination of telework requests
    • Include any appeals/grievance procedures available to the employee
     
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • The Telework Enhancement Act specifically gave Federal agencies the responsibility for establishing a policy under which their eligible employees would be allowed to telework, to determine who specifically was eligible to telework, and it gave them the responsibility for notifying all employees of their eligibility status.  The purpose for doing so was to allow Federal agencies maximum flexibility to establish telework policies based on their individual mission and operational needs.  As such, even though the agency telework policy serves as the framework for determining eligibility, the discretion to grant a request to telework is normally made at the manager/employee level.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • The General Services Administration (GSA) provides guidelines for implementing and operating telework and other alternative workplace programs through the efficient and effective use of information technology and telecommunication.  Additionally, GSA provides basic recommendations for the equipment and support that an agency may provide teleworkers.  For more information, go to the GSA Guidelines for Alternative Workplace Arrangements.  For more information about your agency equipment policy for telework, please consult your agency telework policy or telework coordinator.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • No.  The language of the Telework Enhancement Act does not contain language that would lead us to revise our understanding that telework is a voluntary flexibility.  In other words, an agency may not compel an employee to telework even if the duties of the position make that employee “telework eligible.”  However, although entering into a telework arrangement is voluntary, once the employee is under such an arrangement, he/she may be required to telework outside of his/her normal work schedule in the case of a temporary emergency situation if that understanding has been clearly communicated by the agency to the teleworking employee in the written telework agreement.  Also, it is important to remember the intent of the Act is to promote the use of telework so agencies and managers should make every effort to encourage employees and managers to telework as appropriate.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Generally, decisions regarding what equipment will be provided for teleworkers are made by the agency and individual manager consistent with the agency’s telework policy and applicable collective bargaining agreements.  We encourage managers to familiarize themselves with these guidelines and also their agency’s policy on equipment.  Within those constraints, the challenge is often finding the right balance between budget, security and effectiveness.  Factors to consider include technology needs based on the work of the employee, agency security requirements, and budget constraints.   The General Services Administration (GSA) provides guidelines for implementing and operating telework and other alternative workplace programs through the efficient and effective use of information technology and telecommunication.  Additionally, GSA provides basic recommendations for the equipment and support that an agency may provide teleworkers.  You can find more information in the GSA Guidelines for Alternative Workplace Arrangements.  For more information about your agency equipment policy for telework, please consult your agency telework policy or telework coordinator.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.
  • Yes. OPM offers a Governmentwide telework training program for employees and managers; however, individual agencies have the option of offering additional on-line or classroom based telework training tailored to their organizations.
    How well did this answer your question? Submit
    Submitting rating...
    Thank you for your feedback!
    An error occurred while trying to submit your feedback.
    Please try again later.

Unexpected Error

There was an unexpected error when performing your action.

Your error has been logged and the appropriate people notified. You may close this message and try your command again, perhaps after refreshing the page. If you continue to experience issues, please notify the site administrator.

Working...