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Frequently Asked Questions Retirement

How can I get a password for Services Online?

Services Online is our online tool for annuitants.  You will need your CSA or CSF number and a password.  If you misplaced or forgot your password, there are three ways you can request a new one.   

Remember to include your CSA/CSF number, your SSN and your name and date of birth on all correspondence with us. 

  • Online:  Go to https://www.servicesonline.opm.gov and request a password by email or by mail.   Scroll down the page and select the forgot password link (located in the gray sign on box).  Follow the directions on the Online Password Request page.

 If you select to receive your password by email, you’ll receive your temporary password to the email address we have on file for you within 2 days. 

REMEMBER:  To request a password by email, you MUST have already established your security questions on Services Online. 

If you select to receive your password by postal mail, you’ll receive your temporary password within 5 to 7 days by postal mail to the mailing address we have on file for you. 

  • By email:  Request a new password by sending an email to retire@opm.gov.  Please be sure to include your name, claim number and mailing address.  Your temporary password will be mailed to your address on file.  You will receive your temporary password by postal mail within 5 to 7 days. 
  •  By telephone:  Request a new password by calling us at 1 (888) 767-6738 between the hours of 7:15 am to 7:45 pm EST.  We will need your name, claim number and mailing address
  • By mail:  Request a new password by sending us a letter at Office of Personnel Management, PO Box 45, Boyers, PA 16017.  Be sure and tell us you want a new password.  Include your CSA or CSF number, your full name and your mailing address.  You temporary password will be mailed to your address on file.  You will receive your temporary password within 5 to 7 days.

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