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    Frequently Asked Questions::What is the role of the Ombudsman?

    What is the role of the Ombudsman?

    An Ombudsman resolves disputes from a neutral, independent viewpoint. The Office of Personnel Management's (OPM) Ombudsman will informally conduct impartial fact-finding about your complaints or concerns, and ensure the agency is meeting its quality and timeliness standards, or as appropriate in certain individual cases, seek to bring about a mutually agreeable resolution. We will often recommend solutions, but we don't have the authority to impose or reverse decisions.

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